I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
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2. If this is the first time you have tried to use the IPWireless Broadband Modem
and you do not see any signal strength rings illuminated, try repositioning the
modem to see if the center ring (or dot) signal strength indicator appears.
Remember, your IPWireless Broadband Modem is similar to an FM radio that
often receives a better sound quality when you move it. If you still can’t find a
signal, try moving the modem near a window. The IPWireless Broadband
Modem is fully functional when the center ring signal strength indicator is
illuminated. If all the above fails, you may not be within the coverage area of the
service network. Call IPWireless Customer Service for more information about
the coverage area.
3. If you have used the IPWireless Broadband Modem successfully at least once,
and you have changed your location, you may not be within the coverage area of
the service network. Call IPWireless Technical Support to determine the
coverage area.
O
NLY ONE O R T WO SI GN AL ST REN GT H R IN GS AR E I LL UMI NAT ED
1.
Although you have sufficient signal strength to connect to the Internet, your
modem may not be optimally positioned to receive the best signal strength and
achieve the best data transfer rates. Try moving the position of the modem to
maximize the number of illuminated rings.
2. You may also achieve a stronger signal if you place the modem near a window,
but avoid direct sunlight.
3. If you cannot achieve more than three rings wherever you place the modem, call
IPWireless Technical Support.
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Check for loose connections on both ends of the computer interface cable and
the power cable. If all connections are secure, you may have had a bad
connection. Try connecting to the Internet again. If your subsequent connection
attempts fail, call IPWireless Technical Support.
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There are several conditions that can result in slower access speed that are not related
to your IPWireless Broadband Modem’s performance:
The access speed is related to the radio signal strength. If the signal strength indicated
on the modem display shows less than all five rings illuminated, you may have reduced
access speed due to a condition such as a marginal coverage area.
You may have subscribed to a Service Level that limits the data rate. You can increase
your Service Level on the registration web page or call IPWireless Customer Service.
You may be accessing a slow web site. A web site can cause a traffic jam on the
Internet's backbone because many people converge on it at once or that site's server
does not have the capacity to handle its traffic. In these cases, it does not matter what
speed your modem can achieve. Tip: Surf these sites when Internet traffic is low.
Heaviest traffic is usually on weekends and evenings. You can also configure your
browser so it won't display graphics, animations, sound, video or other multimedia
content.
