Ytterbium Fiber Laser, Model YLR-200-AC
IPG Laser GmbH, 2009
Proprietary Information. All rights reserved
Rev. Date 08-12-2009
31
8.
Instruction for product returns
1. IPG Laser will only accept returns for which an approved Return Material Authorization (RMA) has
been issued by IPG Laser.
You should address to the customer support team at +49-(0)2736-44-20-
451 or
to discuss the return and request an RMA number.
You
must return defective products freight prepaid and insured to IPG Laser at the address shown herein. All
products which have returned to IPG Laser but which are found to meet all previously applicable
specifications for such products or which indicate damage to the fiber connectors not resulting from defect
manufacturing, shall be subject to IPG Laser’ standard examination charge in effect at the time and these
costs shall be charged to the Buyer. All products returned to IPG Laser which are not accompanied by an
itemized statement of defects, shall be returned to the Buyer at the Buyer’s expense and IPG Laser shall
not carry out any evaluation of such products. IPG Laser warrants to Buyer that its services, labor and
replacement parts, assemblies and modules will be free of defects in material and workmanship for ninety
(90) days from the date of shipment or performance of services.
2. Warranty Returns
- Domestic & *International Buyers should pay for
one-way
freight costs to IPG Laser.
IPG Laser will reimburse Buyers for applicable reasonable third-party freight costs and IPG Laser will pay
for freight return cost back to the Buyer.
3. Non-Warranty Returns
- Domestic & *International Buyers are responsible for two-way freight costs. If
shipment consists of returns that are both warranty and non-warranty, the shipment will be considered as
non-warranty. Any UNAUTHORIZED shipments billed to IPG Laser without authorization will be re-invoiced
to the Buyer. Confirming purchase orders are required for non-warranty returns.
4.
*International Returns
must
include applicable DUTIES AND TAXES, and you must mark air bills with
“RETURNED FOR REPAIR”. In any event, where IPG Laser accepts a shipment, IPG Laser will invoice to
the Buyer for any charges as stated above.
5.
Returns for credit will not be accepted unless authorized in advance, in writing by IPG Laser, in accordance
with IPG Laser’ Terms and Condition, including the warranty provisions. In most cases, restocking fees will
apply.
6.
All returns must be packaged adequately to avoid damage during shipment.
7.
Complete packing list with product model and serial number will insure prompt repair, if the other terms of
this form are followed.
8.
See the IPG Terms and Conditions for the applicable warranty for the products before you request the
return of the products.
9.
RMA number
will expire 31 days after
the date of issue.
Thereafter, units received in under the expired
RMA number will result in a longer turnaround time.
Please include a copy of the completed RMA form with
the return of your unit(s).