How T
o
Get Help
44
How to Get Help
Iomega’s goal is to provide state-of-the-art support for its customers. Over
time, our support options and pricing policies may change in light of
evolving technology and global changes across the computer industry. This
section of the manual contains information on the support options available
at the time this manual was prepared. For up-to-date support information,
contactIomega’s Home Page on the World Wide Web or call our
automated FAX-back help system at 1-801-778-5763.
Iomega’s Home Page:
http://www.iomega.com
If you have access to the Internet, Iomega’s home page offers advanced
problem-solving support readily available 24 hours a day. Here’s just some of
what you can do from our home page:
Download the latest IomegaWare
TM
software
– The software that
shipped with your drive may be updated over time. Choose
Software
Download
from the Iomega Home Page to check for the most up-to-date
IomegaWare
TM
software.
Diagnose and solve problems on-line
– Use your Web browser to
access individualized troubleshooting for all Iomega products. With a little
information from you, the interactive troubleshooting system diagnoses your
problem and guides you through a solution. It’s like having a personal
support technician available 24 hours a day!
Locate Iomega manuals
– You can access an electronic copy of the
manual for any Iomega product in PDF format. All you need to view and
print the PDF file you select is the Acrobat Reader. If you don’t already have
the Acrobat Reader installed on your system, you can download it from
Adobe’s Web site:
http://www.adobe.com
.
Access on-line help pages
– You can find help pages with answers to
common questions (FAQs), troubleshooting or basic “how to” information.
The help pages are in HTML format and can be viewed and browsed directly
within your Web browser.
Automated Voice Technical Support: 1-800-879-7660*
This free, 24 hour support option allows you to use a touch-tone phone
to quickly and easily access pre-recorded solutions to common problems.
Just dial 1-800-879-7660* and the automated voice technical support
system will guide you through a series of questions to an easy-to-follow
solution.
*1-800-879-7660 is available in the U.S. and Canada only.
