Intratone SPECIAL RENOVATION, Installing And Using

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V233 - 5016 - AB - Intratone Renovation intercom installation Page 12 / 15
TROUBLESHOOTING
What is the fault?
What has caused the
fault?
How to fix the fault
Message on display:
“
Communication fault
”
Incorrect cabling on D+
and/or D- terminal blocks - Check cabling between the 3G
module, the intercom and the
central unit: D+ and or-.
- The display should show the
welcome message.
Keys and display
not
backlit
- Incorrect cabling on +
and/or
– terminal blocks
- Equipment fault
- Check cabling between the +
and/or - terminal blocks
- Contact our technical services
Keys are backlit but
display is not (or vice
versa) Contact our technical services
The screen LCD does not
light up
Incorrect cabling on +
and/or
– terminal blocks
Check cabling between the
central unit and the intercom: + /
-
When a badge is
presented, the LED of the
reader lights up green but
the
door does not open .
- Central unit relays not
working.
- Cable to the door - Check if the relay is stuck
- Check cabling between the
central unit and the door
If the intercom
says “Call
in progress” but the
resident cannot hear the
visitor
Incorrect cabling on the
A+ and/or A- terminal
blocks Check A+ / A- cabling
The intercom
says “Call
failed” with no call tone
Telephone network
unavailable Check cabling to the GSM unit
and LED level
The resident cannot see
the visitor in their phone
- Incorrect V+ / V- cabling
- Intercom is not a Video
intercom
- The unit is not a 3G
module
- The telephone is not a
Video telephone - Check V+ / V- cabling

Contact our technical services (02 51 65 51 84)
