17
Q.
I can’t arm my system.
A.
Try the following:
• If arming to Level 2—STAY or Level 3—AWAY, make sure all moni-
tored perimeter doors and windows are closed.
• Press
‚
for a system status and for clues to the problem.
• Call the installer.
Q.
I cannot bypass a sensor: my alphanumeric touchpad
displays “INVALID” and my fixed English touchpad
sounds a single, long beep.
A.
Possible explanations include:
• The sensor you’re trying to bypass may not be active in the cur-
rent arming level. For example, an interior motion detector will
not be active in Level 2—STAY.
• Some sensors can be bypassed only in certain levels.
For example, motion sensors in Level 3—AWAY.
• You may be trying to bypass a 24-hour sensor than cannot be
bypassed, such as a smoke detector.
Q.
I can’t arm my system to Level 3—AWAY.
A.
If a delay door is open while you’re trying to arm the
system to Level 3, the system will arm to Level 2 instead.
Close the delay door, arm the system to Level 3, then exit
through a delay door.
Table 1. Causes of Trouble Beeps
Touchpad Feedback After
Pressing
‚
Trouble Condition
AC POWER FAILURE
The panel power transformer may be unplugged or there may be an AC power outage. If the trans-
former is plugged in, check the circuit breaker or fuse that controls that outlet.
The backup battery will take over, but if AC power is not restored within 15 minutes, the system will
alert you and the central monitoring station (if your system is monitored). It reports again when
power is restored.
LOW BATT
The power in the emergency backup battery is low and must be recharged or replaced. If AC
power is out, the security system may shut down once the battery is below the operating level.
When AC power is restored, the panel will recharge the battery. If the trouble condition exists more
than 24 hours after AC power is restored, call your security dealer for service.
SENSOR SUPERVISORY
There is a problem with how the sensor is communicating with the panel.
1.
Test the sensor in Test Mode as described on page page 15.
2.
If the sensor does not test OK, call your security dealer for service.
SENSOR TROUBLE
A sensor may have an internal problem or a fire/smoke sensor may not have properly reset after
activation, or the sensing chamber may be dirty or partially obstructed.
1.
Test the sensor in Test Mode as described on page page 15.
2.
If testing the sensor does not clear the trouble condition, call your security dealer for ser-
vice.
SENSOR XX LOW BATTERY
A sensor has a low battery.
1.
Disarm the system.
2.
Remove the sensor cover. If the battery is an Alkaline AAA, change the battery. If the bat-
tery is any other type, call your security dealer for service.
SENSOR XX TAMPER
A sensor cover is off or open. Secure the cover and trip the sensor to clear the tamper condition.
PHONE FAILURE TROUBLE
The system can’t communicate with the central monitoring station. The system tries to report to the
central station three times before indicating Phone Failure Trouble, then makes five more reporting
attempts.
1.
Make sure the panel is connected to the special phone jack installed by your security dealer.
2.
Disconnect the panel from the special phone jack and check phones for dial tone.
If you hear a dial tone, call your security dealer for service.
If you don’t hear dial from any phones, telephone service in your area may be out.
Phone Failure Trouble takes precedence over other system problems, so you must clear the Phone
Failure message (by disarming the panel) before you’re able to see other system messages.
RECEIVER INTERFERENCE or
RECEIVER FAILURE
There is a receiver failure or receiver interference problem. Call your security dealer for service.
MEMORY FAILURE or all text is
lit on a fixed English touchpad
There is a system memory failure. Call your security dealer for service.