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INT3000 Cordless Telephone User Guide

MO
VING O

Moving On

SECTION CONTENTS

PAGE

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Station Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Making Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . 59

Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   59
Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   59
Requesting Agent Help  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   60

Working in Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Hunt Group Calls Enabled/Disabled. . . . . . . . . . . . . . . . . . . . . . . . . 62
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

ELCOME

Now that you’ve mastered the basics, it’s time to move on to the advanced features. In
this section, you’ll learn how to program your phone, use directories, access your
voice mailbox remotely, and perform various other functions.

Summary of Contents for INT3000

Page 1: ...INT3000 Cordless Telephone User Guide...

Page 2: ......

Page 3: ...INT3000 Cordless Telephone are subject to revision or change without notice Packages released after the publication of this guide will be documented in addenda to the guide or succeeding issues of th...

Page 4: ......

Page 5: ...the Belt Clip to the Handset 8 Rechargeable Battery Pack and the Charger 9 Wall Mount Installation 12 Standard Wall Plate Mounting 12 Direct Wall Mounting 13 Charging Unit Wall Mounting 14 About Voic...

Page 6: ...35 Canceling Unheard Messages 36 Using Do Not Disturb Mode 37 Using Reminder Messages 39 MOVING ON 41 Welcome 41 Setting Preferences 42 Phone Configuration 42 Voice Mail Options 43 Speed Dialing 50 S...

Page 7: ...s Telephone User Guide CONTENTS PAGE LEARNING MORE 65 Welcome 65 What the Administrators Can Do for You 65 Troubleshooting 66 Frequently Asked Questions FAQ 67 INDEX 69 DEFAULT FEATURE CODES 73 VOICE...

Page 8: ...uct should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided 7 This product should be operated...

Page 9: ...ormance 13 Do not use the telephone to report a gas leak in the vicinity of the leak To reduce the risk of fire or injury to persons by the battery read and follow these instructions 1 Use only the ap...

Page 10: ...t the highest point possible in the center of your coverage zone If you are planning to cover an outdoor area such as a car lot building grounds or campus place the unit near a window and the highest...

Page 11: ...ted that some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs To minimize or prevent such inter ference the base of the cordless telephone should not be p...

Page 12: ...es or skin It may be toxic if swallowed Exercise care in handling the Battery Pack in order not to short the battery with conducting materials such as rings bracelets and keys The battery or conductor...

Page 13: ...Mount Installation 12 Standard Wall Plate Mounting 12 Direct Wall Mounting 13 Charging Unit Wall Mounting 14 About Voice Mail 15 About This Guide 16 WELCOME Congratulations on your purchase of the In...

Page 14: ...unable to resolve the problem contact your service representative ABOUT YOUR PHONE Keypad and Indicators DEFAULT KEY LABEL DEFAULT KEY LABEL 1 Ringer ON OFF Switch 10 Hold Key 2 Message Display 11 Red...

Page 15: ...ou have received a mes sage See page 30 for viewing the message KEY FUNCTION ACTION Answer call Press Place outside call Press and dial outside number Place intercom call Press dial extension number H...

Page 16: ...enter a feature code press to acquire a link CHANNEL Key If you have more than one cordless telephone in your office they must operate on dif ferent channels Press to select a channel that provides th...

Page 17: ...est include Scrolling Keys If you want to be able to scroll through displays you need PRE VIOUS and NEXT keys Message Key If you want to leave messages while on a call scroll through wait ing messages...

Page 18: ...ped with an optional Inter Tel voice process ing system If so you will be provided with a separate Voice Mail user guide that explains the Voice Mail features The INT3000 has a two line display with 1...

Page 19: ...he jack on the back of the Base Unit and the other end to the telephone jack as shown below Connecting the AC Adapters The smaller AC Adapter with the yellow ring on the connector connects to the yel...

Page 20: ...h on the top of the Handset 2 Slide the clip into the tab slot The Belt Clip is designed to fit snugly into the Handset as shown on the right 3 Press firmly until the Belt Clip snaps into place as sho...

Page 21: ...geable batteries can develop a reduced charge capacity caused by repeated charge and discharge cycles The battery life will seem to be shorter every time you use the unit To avoid reduced charge capac...

Page 22: ...Replace the cover and slide it up until it latches into the Handset Charging the Battery Pack Inside the Handset When the Battery Pack in the Handset is low and needs to be charged you will see a LOW...

Page 23: ...Charge the Battery Pack without interruption for 6 8 hours 4 When charging is complete press out on the latch and remove the Battery Pack for use Or if you do not need the Battery pack immediately le...

Page 24: ...Unit as pre viously described 3 Place the AC Adapter cord inside the molded channel of the Wall Mount stand as shown on the right 4 Plug one end of the telephone cord into the LINE jack on the Base Un...

Page 25: ...ced 1 Insert two mounting screws three inches apart Allow about of an inch between the wall and screw heads for mounting the phone as shown on the right 2 Plug and secure the AC Adapter cord by follow...

Page 26: ...supporting the weight of the Charging Unit Use 10 screws with anchoring devices suitable for the wall material where the Charging Unit will be placed 1 Insert two mounting screws 1 9 10 inches apart...

Page 27: ...lbox that does not correspond to an extension Unassociated mailboxes are typically used for agents or other personnel who don t have a permanent office With your voice mailbox you can use personal or...

Page 28: ...s and illustra tions for your phone It includes figures and general information designed to help you find what you need Getting Started If you need to make a call this is the section for you It not on...

Page 29: ...ng 25 Redirect Call 26 Redialing a Number 27 Displaying Information on Your Phone 28 Date Time Name and Extension Number Display 28 Outside Party s Name 28 Station to station Messages 29 Leaving Messa...

Page 30: ...x number is your default password 4 If you want a password enter a new password using digits 0 9 up to 12 digits Then press Voice mail plays back your password If you do not want to use a password jus...

Page 31: ...er phone until answered Press before dialing the extension number This step is not necessary if you pro grammed your phone for the Ring Intercom Always feature described below To program your phone to...

Page 32: ...for more information about hunt groups Outside Calls With outside calls you can talk to people who aren t members of your phone system When you make an outside call however you must dial the area code...

Page 33: ...at another phone or hunt group 1 Lift the Handset or press and then dial 2 Dial the extension or hunt group number where the call is ringing See page 62 for more information about hunt groups Emergen...

Page 34: ...placed it on hold NOTE You cannot place intercom calls on system hold To place a call on Individual Hold 1 Press The line number will flash 2 Press to hang up or place another call To place an outside...

Page 35: ...he conference on hold the parties are still connected To return to the conference press the flash ing key To add additional parties to the conference Do the following a Press and This leaves the confe...

Page 36: ...answer or the transfer is refused return to the caller being transferred by pressing the flashing To Voice Mail 1 Press 2 Dial the main voice mail extension number so that the caller can select the m...

Page 37: ...ne Call Forward If No Answer All incoming calls are for warded if they are not answered before a timer expires NOTE You cannot adjust this timer Only the installer or System Administra tor can Call Fo...

Page 38: ...ed outside number To redirect calls 1 Press and dial 2 Dial the extension number To redirect a call to an outside telephone number 1 Press and dial 2 Enter the outside telephone number AUTOMATIC SYSTE...

Page 39: ...phone to redial the last number saved To use the Last Number Dialed feature if enabled Press A line is selected automatically and the number is dialed To use the Last Number Saved feature if enabled...

Page 40: ...your user name and your extension number at any time To show the date and time display while on a call in do not disturb etc Press and dial Outside Party s Name NOTE This feature is available only in...

Page 41: ...on number of the phone where you left the message If You Have a MSG Key If you have a MSG key there are two messaging options Have the called party return your call When the party you called responds...

Page 42: ...sage is canceled If You Have a MSG Key When you see MSG on your display Lift the Handset and press your MSG key A call is automatically placed to the phone or message center that left the first waitin...

Page 43: ...sages Message count The system tells you how many messages are waiting to be heard if any and how many are priority messages Remote Messaging The system will indicate whether primary or alternate Remo...

Page 44: ...w message in your mailbox Press to delete the message from your mailbox 4 When the message has finished playing you have the following options Press to replay the message from the beginning Press to r...

Page 45: ...t to include an introduction press If not press to forward the message without additional comments Press to listen to the previous message Press to play the introductory message envelope see page 45 f...

Page 46: ...s described on page 31 2 Press for Message Options 3 Press to access undelete options Your options are Press to listen to your deleted messages and choose which ones to delete or recover After each me...

Page 47: ...record your message Press to use the special delivery options You can then use one or more of the following options Press to mark the message private This prevents the recipient from forwarding it to...

Page 48: ...3 Press 4 When prompted enter the number of the mailbox containing the unheard mes sage 5 Press to confirm the mailbox you are selecting Voice mail will tell you how many messages you have waiting at...

Page 49: ...or will give you a list of the programmed DND messages For convenience you should update the following default list Because the system DND message only uses one line of your display you can enter a se...

Page 50: ...djoining characters that are located under the same key or to leave spaces For adjoing characters press the FORWARD key once to advance to the next character For example 6FWD666FWD6632999 would enter...

Page 51: ...ou should update the following default list To request a reminder message 1 Dial 2 Dial the desired two digit number for the message that you want 3 While the desired message is displayed press 4 Ente...

Page 52: ...40 INT3000 Cordless Telephone User Guide...

Page 53: ...eys 54 Using Account Codes 55 Screening Calls 56 Using the Directories 56 Phone Directory 56 Voice Mail Directory 58 Programming Remote Feature Access 59 Remote Access Password 59 Remote Feature Acces...

Page 54: ...Language is American English and your phone is programmed for the Primary Language all displays appear in American English and your voice mail prompts are played in American English unless changed as...

Page 55: ...en a caller reaches your voice mailbox Because the purpose of this greeting is to tell callers why they have reached your voice mailbox you should include the following information Whether or not you...

Page 56: ...e record the greeting Press to exit without changing your greeting 6 Press to hang up Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory an...

Page 57: ...ve a voice mail message voice mail first plays an envelope that can include the time and date the message was left the source of the message and or the message length By default the envelope contains...

Page 58: ...ou a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether or not to accept the call see page 56 To change your Transfer M...

Page 59: ...rch Order NOTE This feature is available only in versions 5 2 and higher When more than one message is left in your voice mailbox you can change the order in which you retrieve your messages based on...

Page 60: ...f for some reason voice mail is not able to use your remote notification your mailbox will receive a message stating that notification could not be completed To set up remote messaging 1 Enter your ma...

Page 61: ...or 24 hour notification program the starting and ending times to be the same To set up the days of the week for notification Press Then select one of the following Press for Monday Friday Press for al...

Page 62: ...keys for one touch speed dialing see page 54 To program your station speed dial locations 1 Dial 2 Dial the location code 0 9 to be programmed 3 Enter the desired name for the speed dial number to be...

Page 63: ...for a pause Each pause and or hook flash counts as one of the 16 digits If you have a FORWARD key you can enter more than one pause or hookflash by pressing FORWARD to move to the next character NOTE...

Page 64: ...ial the number USING RECORD A CALL If your telephone system is equipped with a Voice Processing Unit voice mail you may have access to the Record A Call feature If so you can record an ongoing call as...

Page 65: ...m Administrator how the zones are programmed and list them here for your convenience Making Pages To make a page 1 Dial 2 Dial the desired zone number 0 9 3 After the tone make your announcement 4 Pre...

Page 66: ...r default feature codes To return all function keys to their original default values Dial To display the current function key values 1 Dial 2 Press the feature key you want displayed 3 Press to hang u...

Page 67: ...that you must dial before being allowed to place an outside call Optional account codes that can be entered at any time during a call NOTE Your customer service representative or System Administrator...

Page 68: ...r To accept the call Press To replay the announcement Press To send the call to voice mail Press To forward the call to another extension Press and then enter the extension number To refuse the call P...

Page 69: ...nter JONES Note The letters correspond to the letters printed on keypad keys 1 9 Press BACKSPACE to back space NOTE To use the Backspace key you must preprogram the feature key fea ture code 314 on yo...

Page 70: ...JONES NOTE If you need help press at any time while spelling a name Voice mail will play a helpful prompt instructing you how to enter a name To use the directory to leave a voice mail message 1 Dial...

Page 71: ...assword from your phone 1 Dial 2 Enter your current password followed by NOTE Your extension number is your password at default 3 Enter the new password followed by 4 Enter the new password again for...

Page 72: ...TE key If the Agent Help Extension is a single line phone however the supervisor can be heard as soon as the conference is established In either case the supervisor can hear all other parties on the c...

Page 73: ...respond to an Agent Help request at a display phone When you receive an Agent Help your display shows name REQUESTS HELP You can do one of the following To accept the call Answer as usual To reject t...

Page 74: ...n ACD that distributes the hunt group calls equally among the available members These hunt group members are referred to as agents who log in to the ACD hunt group to receive calls and log out to halt...

Page 75: ...N AGENT ID NOTE If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear repeating tones 3 Do one of the following To log into to ACD hunt group s using Agent I...

Page 76: ...The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a con firmation tone OR Dial One of the following displays will appear If you were logged in to only one hunt group the display shows AGENT...

Page 77: ...can help you with your phone voice mail are as fol lows System Administrator Performs certain telephone system functions including Setting the date and time Programming System Speed Dial numbers Maki...

Page 78: ...he Battery Charger and wall outlet Make sure Handset is properly seated in Battery Charger Make sure the Battery Pack is properly placed in the Handset Make sure that the charging contacts on the Hand...

Page 79: ...ssing is all you need to do If these options don t work contact your System Administrator who can change or erase the password for you You can then retrieve your messages and reset the password if des...

Page 80: ...key as a non programmable key Because you cannot override system programming from your phone you must choose another key Q9 Why can t I use one of the features described in this guide A9 There are a...

Page 81: ...ransfer method 46 directory name 44 fax destination number 47 language 42 message envelope 45 message search order 47 personal greeting 44 transfer method 46 voice mail message envelope 45 voice mailb...

Page 82: ...ox Almost Full 31 Making and Receiving Calls 19 Making Emergency Calls 21 Making Pages 53 Manual Call Forwarding 25 Message count 31 envelope 45 notification 49 search order 47 Message center 29 Messa...

Page 83: ...ion 7 Sending Messages 35 Setting Account Codes 55 Setting Preferences 42 Setting Remote Messaging 48 Speed Dialing 50 Standard Wall Plate Mounting 12 Station Password 59 Station Speed Dialing 31 50 S...

Page 84: ...2 INT3000 Cordless Telephone User Guide W Waiting Calls 21 Wall Mount Installation 12 Welcome 1 17 41 What the Administrators Can Do for You 65 Working in Hunt Group 62 Wrap Up Timer 64 Z Zones Page 5...

Page 85: ...E CODE NEW CODE Account Code Following Calls 391 Account Code Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In Out 328 ACD Agent Wrap Up Terminate 329 Agent Help Request 375 Ag...

Page 86: ...ancel Message On Your Phone 368 Silent Message 367 Page 7 Page Receive On Off 325 Program Baud Rate 393 Program Keys 397 Program Station Password 392 Queue Callback Request 6 Record A Call 385 Redial...

Page 87: ...n Message Order Transfer Method 1 1 2 3 2 3 4 1 2 3 4 5 5 1 2 9 1 2 5 Unannounced Screened Announce Only 1 2 3 Cancel Unheard Messages Recover Deleted Messages Listen Recover All Erase All 1 2 1 2 3 P...

Page 88: ...A 46 1463A Part No 935 0352 UCZZ01717EA Issue 2 November 2003 Inter Tel Inc November 2003 Printed in China...

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