Inter-Tel INT2000 User Guide
36
AGENT HELP
Your telephone system may be programmed to support the Agent Help fea-
ture, which allows you to request help from a designated “Agent Help Exten-
sion” (usually your supervisor) during a call. When your request call rings at
the Agent Help Extension, the supervisor can choose to join the call or reject
the request.
If the Agent Help Extension is a keyset, its microphone is muted and the su-
pervisor cannot be heard unless he or she presses the MUTE button. If the
Agent Help Extension is a single-line set, the supervisor can be heard as soon
as the conference is established. In either case, the supervisor can hear all oth-
er parties on the call.
To use the Agent Help feature while on a call:
1.
Press the SPCL button and dial
3
7
5
.
NOTE: This feature cannot be used if the Agent Help feature is not avail-
able at your phone, you already have four parties in your call, not enough
system circuits are currently available, or the Agent Help Extension is in
do-not-disturb.
2.
If required, dial the Agent Help Extension number. (Your phone may be
programmed to automatically dial the number, or you may be required to
dial it.)
3.
If the Agent Help Extension accepts the call, you hear the Agent Help
tone (if it is enabled) and the supervisor can monitor or join your call.
If the Agent Help Extension rejects the call, you hear a confirmation tone
and the display shows AGENT HELP REJECTED.
To respond to an Agent Help request:
When you receive an Agent Help, your display shows <name> RE-
QUESTS HELP. You can do one of the following:
•
To accept the call: Answer as usual.
•
To reject the call: Dial
3
7
6
. You hear a confirmation tone.
Summary of Contents for INT2000
Page 1: ...INT2000 USER GUIDE Part No 935 0350 Issue 1 September1997...
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Page 45: ...Inter Tel INT2000 User Guide 39 NOTES...
Page 46: ...Inter Tel INT2000 User Guide 40 NOTES...
