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63

Inter-Tel

®

Model 8662 Endpoint User Guide

TROUBL

ESHO

OTI
N

G

TO
OLS

TROUBLESHOOTING TIPS – VOICE MAIL FEATURES

PROBLEM

SOLUTION

I cannot use one or more of the
voice mail features described in this
guide.

Your system may not support the feature, or your system administrator
may not have enabled the feature. Contact your voice mail administra-
tor for more information.

I get a “Mailbox almost full or full”
message.

No new messages can be received until waiting or saved messages
are deleted.

I get a “Mailbox quota grace limit
reached” message.

The voice mail system grace limit has reached its capacity. This fea-
ture allows a mailbox to “overfill” beyond normal capacity. When the
quota grace limit has been reached, this announcement is played.
Contact your voice mail administrator for assistance.

My e-mail password has expired for
my e-mail client and I have to
change it. Do I also have to update
it for my mailbox?

If you change your e-mail password, you will be prompted to update it
for E-Mail Reader. See

or additional information about enter-

ing your e-mail password.

I cannot retrieve deleted mes-
sages.

Voice mail may have erased your message. After a programmed
amount of time has lapsed, voice mail automatically erases all deleted
messages (see

). If you attempted to undelete a voice mail

within this time frame but you were unsuccessful, your voice mail sys-
tem may not have sufficient space enabled to store deleted messages.

I do not have e-mail and fax mes-
sages in my mailbox.

If your mailbox is does not have E-Mail Reader, (see

), you will

not receive e-mail and fax messages

.

Contact your voice mail adminis-

trator to determine if E-Mail Reader is enabled for your mailbox.

I get the wrong response when I try
to complete a task by saying a
command.

Several factors affect the system response to voice commands. One
reason the system may not be responding to voice commands is that
Automatic Speech Recognition (ASR) is not enabled on your system. If
your system’s voice prompts do not include the option to “say” a com-
mand, then ASR is not enabled. See

for additional ASR

guidelines.

I cannot set the number of rings
before a call is sent to voice mail.

This feature is set by the system administrator.

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Summary of Contents for 7000

Page 1: ...Model 8662 User Guide Inter Tel 7000 ...

Page 2: ......

Page 3: ...he handset lifted dial the subscriber s extension number When using Auto Answer speak when the intercom IC confirmation appears PLACING AN OUTSIDE CALL 1 With or without the handset lifted do one of the following Press Press the OUTGOING menu button Press the Outgoing Call access code 2 Dial the number If you enter an incorrect digit press to move the cursor backward deleting the last digit s ente...

Page 4: ...aller PLACING A CONFERENCE CALL 1 While on the first call press or the CNF menu button to place the call on hold 2 Add the conference parties If you are adding subscribers a Dial the extension number and then announce the conference b Press the flashing button or the CNF menu button to add the party to the conference If you are adding outside parties a Press or b Dial the number and then announce ...

Page 5: ...ons and then press the APPLY menu button or If you selected current location enter the extension number or press and then enter the outside number CHANGING YOUR STATUS 1 Press or the STATUS menu button 2 Press the BROWSE menu button and then press the NEXT PREVIOUS menu button or to scroll through the options If the status includes a time date or forwarding number enter the informa tion using the ...

Page 6: ... 3 Press the REPLY menu button or to call the subscriber or press the DELETE menu button or to delete the message USING YOUR CALL LOG 1 Press or the CALLS menu button 2 Select one of the following options Press or the MISSED CALLS menu button for missed calls Press or the INCOMING menu button for incoming calls Press or the OUTGOING menu button for outgoing calls 3 Press the NEXT PREVIOUS menu but...

Page 7: ...3 Select one of the following Press or say New to listen to new messages Press or say Saved to listen to saved messages To listen to a specific message Message button and lamp are flashing 1 While the handset is on hook press or the VIEW MESSAGE menu button Then lift the handset if desired 2 If there is more than one message press the menu button or to scroll through the messages 3 Press the LISTE...

Page 8: ...nt 64 Call Park 98 Queue Callback Request 44 Call Park Pick Up 99 Reach Me Follow Rules 564 Clear Alarm Current 631 Reach Me Select Type 560 Clear Alarms All 630 Record A Call 85 Conference 55 Record A Memo 58 Contacts Search 301 Redial 00 Contacts Select Type 300 Send to Destination 48 Direct Account Access 97 Silent Monitor 80 Direct Endpoint Access 96 Silent Monitor Barge In 91 Directed Call Pi...

Page 9: ...ld be directed to Inter Tel s Technical Publications Department at Tech_Pubs inter tel com All product names and services mentioned in this publication are the trademarks service marks registered marks or registered service marks of their respective owners Inter Tel is a registered trademark of Inter Tel Incorporated Microsoft Windows Internet Explorer and Outlook are registered trademarks of Micr...

Page 10: ... 15 of the Federal Communications Commission FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harm ful interference to radio communications However there is no guarantee that i...

Page 11: ...10 Using a Headset 10 Validating Your Location for Placing Emergency Calls 10 Voice Mail Setup 11 Initializing Voice Mail 11 Recording Your Personal Greeting s 12 BASIC FEATURES 13 Answering Calls 14 Using Auto Answer 14 Answering Waiting Calls 15 Using Automatic Line Answer 15 Using Call Drop 15 Placing Calls 16 Placing Emergency Calls 16 Placing Intercom Calls 16 Using Camp on 16 Placing an Off ...

Page 12: ...TURES 27 Presence Management 27 Changing Your Status 27 Using Reach Me 29 Advanced Subscriber Features 30 Locking Your Endpoint 30 Using Direct Endpoint Access 31 Using Direct Account Access 31 Using Hot Rules 31 Using Personal Assistant 32 Using Record A Call 32 Recording a Voice Memo 33 Hot Desking 33 Using Group Listen 34 Using Monitor Account 34 Using the Outbound Communication Menu 35 Using Y...

Page 13: ...Messages 50 Using Special Delivery Options 51 Recovering Deleted Voice Mail Messages 51 Searching for a Voice Mail Contact 51 Screening Calls 52 Programming Remote Messaging 52 Voice Mail Flowchart without E Mail Reader 54 E Mail Reader 55 Entering Your E Mail Password 55 Using Main Menu E Mail Reader Count 57 Accessing Fax Messages 57 Voice Mail Flowchart with E Mail Reader 58 TROUBLESHOOTING TOO...

Page 14: ...vi ...

Page 15: ...es Advanced Features How to use advanced fea tures such as presence management advanced subscriber tools and hunt groups Voice Mail Features How to use voice mail features including advanced voice mail tools such as Automatic Speech Recog nition ASR and E Mail Reader Troubleshooting Tools Tips and tools to help troubleshoot possible problems The term endpoint describes an entity on one end of a Tr...

Page 16: ...dify or add settings to system features Most Inter Tel Personal Communicator features can be accessed from your endpoint however some features or settings may require at least one of the following portals Inter Tel Personal Communicator for Web shown below Inter Tel Personal Communicator for Windows Inter Tel Personal Communicator for Internet Explorer Inter Tel Personal Communicator for Outlook I...

Page 17: ...ers and symbols Volume Control button Changes volume settings also used for scrolling through feature options Speaker button Switches from handset to handsfree or headset calls Handset Includes a hearing aid compatible speaker External speaker and microphone Allow handsfree calls see page 14 NOTE This is the default Model 8662 configuration Your endpoint features may not be programmed or located a...

Page 18: ... an outside line or answer a call 16 Mute the microphone or backspace when entering dialpad digits 21 Change status settings 27 Place a page 26 Access your Personal contact list 37 Access the Directory contact list 38 Redial the last number called 18 Place a conference call 24 Transfer a call 22 View leave or retrieve messages or toggle between alpha and numeric modes 25 Forward calls or move forw...

Page 19: ... or date display on the second line The bottom four lines display a feature menu which changes according to the feature you are using Press the menu button closest to an option to select it Some features displayed on the LCD may be abbreviated because the LCD displays only 16 characters on each line See the following table for feature abbreviations ABBREVIATION WORD PHRASE CNF Conference CUR LOC C...

Page 20: ...ng too slowly between digits Waiting too long before performing the next step To correct hang up and try again Many features time out if you wait too long before performing the next step If this happens you must start over Off hook means the handset is lifted on hook means the handset is in the cradle The Message Indicator lamp flashes when there are waiting mes sages and duplicates the button sig...

Page 21: ... power supply UPS If the endpoint is not plugged into a UPS and the power fails the current call is dropped and the endpoint will not be usable until the power is restored Software and Firmware The Model 8662 comes with preinstalled Inter Tel software and firmware but occa sional software updates may be required when new versions are available The end point is configured to download the updates au...

Page 22: ...icator for your account Adjusting the Viewing Angle You can adjust the endpoint viewing angle according to your preference To adjust the viewing angle 1 Position the endpoint on a flat surface 2 Remove the support feet from the base holes 3 Tilt the endpoint to the desired angle 4 Replace the feet in the holes to secure the position Adjusting the LCD Contrast Level You can adjust the LCD contrast ...

Page 23: ...nal Communicator for Web to change the endpoint ring tones There are 16 different ring tones To listen to ring tones 1 Press and then press the NEXT PREVIOUS menu button or to scroll to PHONE SETTINGS 2 Press the VIEW menu button and then press the NEXT PREVIOUS menu button or to scroll to RING TONE SETTINGS 3 Press the VIEW menu button to listen to ring tones Press the NEXT PREVIOUS menu button o...

Page 24: ... before replacing the handset in the cradle to switch back to the headset To connect and enable the headset 1 Insert the headset plug into the headset jack see page 6 2 Do one of the following Press Headset on Press Headset on off To disconnect and disable the headset 1 Remove the headset plug from the headset jack 2 Do one of the following Press Headset off Press Headset on off Validating Your Lo...

Page 25: ... mail operation to advance to the next step Press to return to the previous menu 1 Dial the voice mail extension number and then press 2 Enter your system generated voice mail password and then press 3 Enter your new password using dialpad buttons 0 through 9 4 to 12 digits and then press 4 Press or say Accept to accept the entry or press or say Erase to erase and re enter your password After acce...

Page 26: ...all when I return Thank you If you do not record a greeting a default system greeting is used To record or change your personal greeting 1 Access your mailbox see page 48 2 Press or say Personal to select the Personal Options menu 3 Press or say Greeting to record or change your personal greeting 4 Select one of the following Press or say Primary to record and or enable your primary greeting Press...

Page 27: ...ynamic and programmable there may be multiple ways to access and use features For example to answer a call you can Lift the handset Press the flashing button Press Press the ANSWER menu button Press For ease of use when there are multiple ways to activate a feature this user guide may describe the most common method s only To activate a feature using the feature code Press before entering the feat...

Page 28: ...ve Auto Answer Incoming enabled To enable Auto Answer Incoming do one of the following Press Auto Answer Incoming on Press Auto Answer Incoming on off To disable Auto Answer Incoming do one of the following Press Auto Answer Incoming off Press Auto Answer Incoming on off To enable Auto Answer Outgoing do one of the following Press Auto Answer Outgoing on Press Auto Answer Outgoing on off To disabl...

Page 29: ...n Automatic Line Answer is dis abled you must press the flashing button to answer the call To enable Automatic Line Answer do one of the following Press Automatic Line Answer on Press Automatic Line Answer on off To disable Automatic Line Answer do one of the following Press Automatic Line Answer off Press Automatic Line Answer on off Using Call Drop Call Drop immediately disconnects you from acti...

Page 30: ...subscriber is available see below Place an Off Hook Voice Announce see page 17 Queue for the subscriber see page 17 Leave a text message see page 25 Record a voice mail message see page 26 Using Camp on Use Camp on to stay on the line and wait for the busy extension to become available To use Camp on Stay on the line until the called extension becomes available do not hang up Until the call is ans...

Page 31: ...automatically connected If the extension is idle dial the extension number Confirmation notices briefly appear on both endpoints 2 Place the voice announce The called party hears the announcement over the external speaker Queuing for a Subscriber If a called extension is busy queuing for the subscriber notifies you with a callback when all endpoints assigned to the subscriber are idle and when the...

Page 32: ...ted to enter a billing code when placing outside calls Contact your sys tem administrator for billing code information Redialing a Phone Number The Redial feature automatically redials the last extension or outside number called To redial the last number called Press or Using Auto Redial Use Auto Redial to redial intercom or outside calls in timed intervals until answered To use Auto Redial 1 Pres...

Page 33: ...nated by the system administrator and have access codes to assigned to them for speed dialing Contact your sys tem administrator for System speed dial access codes To use Speed Dial Press plus the access code assigned to the contact For exam ple Press to call a personal contact using Station speed dial Press to call a company number using System speed dial You can assign Station speed dial access ...

Page 34: ...he flashing button assigned to the call Using Call Park Use Call Park to place calls on hold to a designated orbit location After the call is parked to the orbit location it can be picked up answered by any subscriber To use Call Park 1 During the call press or the PARK menu button 2 Enter a 1 to 10 digit orbit number for example and then press A confirmation notice appears 3 Dial the extension nu...

Page 35: ...k your Caller ID information from displaying on the current call To block outbound Caller ID for the current call Press and then enter the number the number is immediately dialed To unblock outbound Caller ID if set to always blocked Press Using Annoyance Call Trace Annoyance Call Trace identifies and records an unwelcome caller s Caller ID infor mation and the time of the call You must contact yo...

Page 36: ...erring the call to an outside number press or the Out going Call access code and then dial the number 2 Do one of the following Hang up to complete the transfer Wait for an answer announce the call if desired and then hang up A con firmation notice appears To use Transfer to Hold 1 While on the call press 2 Dial the extension number and then do one of the following Hang up to complete the transfer...

Page 37: ...ay from your desk you can answer the call from any system endpoint To use Directed Call Pickup 1 Press 2 Dial the extension number where the call is ringing or holding to connect to the caller A confirmation notice appears If the call is for a hunt group see page 43 enter the hunt group extension num ber to answer the call Using Group Call Pickup A call group is a group of subscribers who have the...

Page 38: ...the CONN TO CNF menu button to start the conference A confirmation notice dis plays To place your endpoint on hold and remove yourself from the conference Press This places your endpoint on hold without disconnecting the parties To return to the conference press the flashing button To add a party to the conference 1 Press or the ADD PARTY menu button This leaves the conference parties connected 2 ...

Page 39: ...rs To cancel a sent text message 1 Do one of the following Press and then press the CANCEL MESSAGE menu button Press 2 Dial the extension number 3 Press the DELETE menu button or to cancel the message A confirmation notice appears To view reply to or delete a text message Message button and lamp are flashing 1 While the handset is on hook press or the VIEW MESSAGE menu button Then lift the handset...

Page 40: ...u button or to connect to your mailbox enter your password and then press Paging Subscribers A page is an announcement through endpoint speakers or external speakers The Pag ing feature uses page groups to prevent announcements from transmitting through every endpoint in the system Contact your system administrator for page group num bers and list them below for your convenience To use the Page fe...

Page 41: ...y The seven default status settings are shown in the following table The IN MEETING UNTIL and ON VACATION UNTIL status settings allow you to enter the time or date you will return For example if you select IN MEETING UNTIL as your status setting and enter 3 30 as your return time your endpoint displays IN MEETING UNTIL 3 30 The SEND CALLS TO status setting allows you to forward incoming calls to a...

Page 42: ... characters numbers switch to alphanumeric letters numbers and sym bols by pressing the ALPHA MODE menu button or Return to numeric by pressing the NUMERIC MODE menu button or Press or to move the cursor backward deleting the last character s entered or press or to move the cursor forward For example to enter 1 30 you can use the following sequence 1 In numeric mode press Press the ALPHA MODE menu...

Page 43: ...g table and then go to step 3 2 Press the BROWSE menu button and then press the NEXT PREVIOUS menu button or to scroll through the options 3 Press the ACCEPT menu button or to accept the Reach Me setting If you selected FORWARD TO enter the extension or outside number and then press the ACCEPT menu button or to accept the forwarding number Routing rules can be added or changed using Inter Tel Pers...

Page 44: ... using contact lists see page 37 Access Inter Tel Personal Communicator using the voice portal see page 39 Locking Your Endpoint You can lock your endpoint to prevent others from using it To lock your endpoint Press To unlock your endpoint Enter your personal identification number PIN and then press the UNLOCK menu button or If necessary contact your system administra tor for your PIN To dial an e...

Page 45: ...o your current location Hold call HOLD CL Places the call on hold To use Hot Rules 1 While on a call or while a call is ringing press the HOT RULES menu button or 2 Do one of the following Press the APPLY menu button or to accept the current Hot Rule Press the NEXT PREVIOUS menu button or to scroll through the options and then press the APPLY menu button or to accept the rule If the call is active...

Page 46: ...cord A Call remains active after the other party hangs up allowing you to add to the recording if desired To use Record A Call 1 While on the call press 2 Enter the mailbox number if not preprogrammed and then press the ACCEPT menu button or A confirmation notice appears 3 After recording the conversation append the message if desired and then press the END REC menu button or hang up to end the ca...

Page 47: ...esking is often used when multiple subscribers share the same endpoint or when a subscriber changes desks frequently To use Hot Desking 1 Do one of the following Press Hot Desking log on Press Hot Desking log on log off 2 Enter your login account or extension number and then press the ACCEPT menu button or 3 Enter your personal identification number PIN and then press the ACCEPT menu button or If ...

Page 48: ...o the extension Transfer a call to the subscriber by pressing the button you do not have to dial the extension number Monitor the subscriber s call activity The assigned feature button lamp indicates the subscriber s call activity as shown in the following table 4 9 1 4 9 2 4 9 0 4 9 2 Monitor Account may or may not be enabled for your system Refer to the Help section provided in Inter Tel Persona...

Page 49: ...ure menu press the CONTACT menu button or to view the subscriber s status and contact information This includes the subscriber s call and instant messaging IM availability on the first line with the call availability listed first The letter A stands for available the letter U stands for unavailable The second line displays different ways to contact the subscriber 2 Press the NEXT PREVIOUS menu but...

Page 50: ... outgoing calls 3 Press the NEXT PREVIOUS menu button or to scroll through the call list calls are listed in order of last to first The time and date of the call display on the first line followed by the call type M for missed I for incoming O for outgoing and the subscriber s name or outside number on the second line To place or return a call from the Call Log If the call is from or to a subscrib...

Page 51: ...partial name of the person and then press the SEARCH menu button or to start the search see page 38 If you selected BROWSE GROUPS enter the group number or press the BROWSE menu button to select a group Press the NEXT PREVIOUS menu but ton or to scroll through the list Press the BROWSE menu button again to select a group and display the group contacts 2 Press the NEXT PREVIOUS menu button or to sc...

Page 52: ...or forward To search for a directory name 1 Do one of the following Press Press the CONTACTS menu button and then press SEARCH 2 Enter all or part of the name using the dialpad buttons and then press the SEARCH menu button or 3 Press the NEXT PREVIOUS menu button or to scroll through the list 4 After finding the name If the contact is a subscriber press the CONTACT menu button or to display the Ou...

Page 53: ...er you access the voice portal the following voice prompts play when you access your account and indicate whether ASR is enabled for your system If ASR is not enabled you hear Please press 1 for the Status Menu See the flowchart on page 42 for step sequences to activate features using the dialpad buttons If ASR is enabled you hear How may I help you today See pages 40 and 41 for more information a...

Page 54: ... hear the previous entry Say Next to hear the next entry Say Enable to enable the given rule Say Disable to disable the given rule MENU OPTION POLITE QUESTION CHANGE OPTIONAL Status Please What is Set My Availability May I Give me Change Current Messages Can I Tell me Modify Place Place Call I need to Get Make Call Log I would like to Retrieve A Look Up I want to At Browse Could I To Routing Call ...

Page 55: ... 55 Place Call Place a call to a contact See page 37 for more information on con tacts and contact lists Call Log Listen to Call Log entries If the entry is a subscriber you are directed to the Outbound Communication voice menu See page 36 for more information on the Call Log see page 37 for more information on the Outbound Communication menu Look Up contact Look up and call a contact If the conta...

Page 56: ...o In Meeting Until Out to Lunch Gone Home On Vacation Until 1 2 3 4 5 6 7 Browse Group Dial a Number Call Log Return to Main Menu 1 2 3 SELECT A CALL OPTION HEAR TEXT MESSAGE page 25 Replay Text Message Reply to Text Message Previous Message Next Message Delete Message Previous Menu 1 2 4 6 9 Change Reach Me Review Routing Rules Return to Main Menu 1 2 ROUTING OPTION page 29 SELECT REACH ME OPTION...

Page 57: ... group calls to your extension Logging into and out of Advanced Hunt Groups To log into an Advanced hunt group 1 Do one of the following Press Hunt Group log in Press Hunt Group log in log out 2 Enter the hunt group number To log out of an Advanced hunt group 1 Do one of the following Press Hunt Group log out Press Hunt Group log in log out 2 Enter the hunt group number Wrapping Up a Hunt Group Ca...

Page 58: ...confirming that the request has been sent and that the call is proceeding When you receive an Agent Help request your display indicates the request To accept an Agent Help request Press ACCEPT or the flashing button To reject an Agent Help request Press REJECT or If the outside caller hangs up the subscriber who sent the request and the Agent Helper remain connected as a conference call To end an ...

Page 59: ...ton and place calls from the primary not the secondary extension BLA feature buttons indicate call activity like the Monitor Account feature see the following table Bridged Line Appearance must be enabled by your system administrator If enabled refer to the Help section provided in Inter Tel Personal Communicator for Web for instructions to enable Bridged Line Appearance feature buttons Contact yo...

Page 60: ...46 Inter Tel Model 8662 Endpoint User Guide ADVANCED FEATURES ...

Page 61: ...d noise which may cause misinterpreted voice commands Do not say Pound or Hash when using ASR The silence that follows your voice command replaces the button Use the dialpad buttons when recording a message Because ASR is disabled while recording a message your recording will include any voice commands Use the dialpad buttons when entering mailbox and E Mail Reader pass words To prevent your passw...

Page 62: ...n to all messages or you can select a specific new message To listen to all voice mail messages Access your mailbox see above and then fol low the voice menu prompts and use the appropriate Voice Mail flowchart on page 54 without E Mail Reader or page 58 with E Mail Reader for the step sequence To listen to a specific voice mail message Message button and lamp are flashing 1 While the handset is o...

Page 63: ...re than one message is left in your mailbox the search order can be configured as first in first out or last in first out If E Mail Reader is enabled for your mailbox changing the message search order applies to your voice mail e mail and fax messages When you call the system voice mail number to access your mailbox by default your messages are prioritized as first in first out However when you us...

Page 64: ...E Mail Reader for the step sequence Recording and Sending Voice Mail Messages You can record and send voice mail messages by using the record option on the mail box main menu You can also use the Messaging feature to send voice mail messages see page 26 To record and send a voice mail message Access your mailbox see page 48 and then follow the voice menu prompts and use the appropriate Voice Mail ...

Page 65: ...page 58 with E Mail Reader for the step sequence Recovering Deleted Voice Mail Messages You can retrieve deleted voice mail messages within a specific time frame before they are erased from the system the time frame is programmed by your system administra tor Any retrieved messages are then restored as saved messages in your mailbox If E Mail Reader is enabled for your mailbox you can also recover...

Page 66: ... Press or say Refuse to refuse the call To change the call screening transfer method Access your mailbox see page 48 and then follow the voice menu prompts and use the appropriate Voice Mail flowchart on page 54 without E Mail Reader or page 58 with E Mail Reader for the step sequence Programming Remote Messaging Using Remote Messaging you can program voice mail to call you when your mailbox recei...

Page 67: ...ay Personal Then press or say Change to enable or disable the number 6 Press or say Days and then select one of the following options Press or say Weekdays for Monday through Friday Press or say Days for all days Press or say Days to select individual days You are prompted to say or press numbers 1 to 7 which correspond to the days Sunday through Saturday 7 Press or say Time Then say or enter the ...

Page 68: ...onal Pager Enter Time of Day Set Days of Week Weekdays All Days Individual Day 1 7 Select Message Category All Messages Priority Messages 1 1 2 3 2 3 1 2 3 4 1 2 REMOTE MESSAGING New Messages Saved Messages First In First Out Last In First Out 1 2 1 2 MESSAGE ORDER In most menus you can press or say Cancel to return to the previous menu or press or say Accept to accept the option New Message Recor...

Page 69: ...ns and responses can be accessed from your mailbox Entering Your E Mail Password You may be prompted to enter your E Mail Reader account password usually your network password whenever you or your voice mail administrator set up your e mail account mailbox or change your e mail password Use the following tips when entering your e mail password If enabled do not use Automatic Speech Recognition ASR...

Page 70: ...last character entered or press to move the cursor forward 2 Your new password is played You have the following options Press or say Accept to accept the password Press or say Re enter to erase and re enter the password NOTES To repeat menu instructions say Help or press at any time If you enter an incorrect password or if you choose to skip setting a new E Mail Reader password the Main Menu E Mai...

Page 71: ...until the appropriate option is selected To disable or enable the Main Menu E Mail Reader Count option 1 Access your mailbox as described on page 48 2 Press or say Personal to select the Personal Options menu 3 Press or say More to select More Options 4 Press or say E Mail Reader Count to select the E Mail Reader Count tog gle option 5 If E Mail Reader Count is enabled press or say Disable to disa...

Page 72: ...number then Change Personal Pager Enter Time of Day Set Days of Week Weekdays All Days Individual Day 1 7 Select Message Category All Messages Priority Messages 1 1 2 3 2 3 1 2 3 4 1 2 REMOTE MESSAGING In most menus you can press or say Cancel to return to the previous menu or press or say Accept to accept the option Voice Mail Record E Mail Personal Options Message Options Facsimile Disable ASR 1...

Page 73: ...d on the Inter Tel Web site at www inter tel com Inter Tel sales service and sup port are best supported at the local level Your system administrators can help you with many of the questions that you may have regarding using your endpoint such as changing your settings or modifying end point features Types of administrators are as follows System Administrator Performs certain Inter Tel 7000 system...

Page 74: ...our system administrator if you notice that the date and time are incorrect I am experiencing audio problems on my endpoint such as echo dis torted sound or choppiness Contact your system administrator if you are having audio problems My endpoint is located in my home I use a cable modem and I cannot download new firmware upgrades Unplug the endpoint from the router and plug it directly into the c...

Page 75: ...upport the feature or the feature is disabled Contact your system administrator for more information I get the following error message Your system does not support the feature or the feature is disabled Contact your system administrator for more information I get the following error message The feature is enabled but other feature related conditions were not met Retry making sure that all feature ...

Page 76: ...ll work in Remote Survivability mode Place and answer intercom and outside calls Place emergency calls if a Session Initiation Protocol SIP gate way is enabled for your system Transfer calls Place conference calls Send calls to forward Place calls on hold Page subscribers Redial calls Use Last Call Return Send and receive text messages Send delete and forward voice mail messages TROUBLESHOOTING TI...

Page 77: ...additional information about enter ing your e mail password I cannot retrieve deleted mes sages Voice mail may have erased your message After a programmed amount of time has lapsed voice mail automatically erases all deleted messages see page 51 If you attempted to undelete a voice mail within this time frame but you were unsuccessful your voice mail sys tem may not have sufficient space enabled t...

Page 78: ...e default system access codes Outside Line Access Codes Speed Dial and Attendant Access Codes ACCESS CODE NAME ACCESS CODE NEW CODE Emergency Call Default 911 999 112 Europe Outgoing Call Default 9 ACCESS CODE NAME ACCESS CODE NEW CODE Station Speed Dial 01 to 19 System Speed Dial 200 to 299 Attendant 0 ...

Page 79: ...ff 430 Auto Answer Incoming On 431 Auto Answer Incoming On Off 432 Auto Answer Outgoing Off 380 Auto Answer Outgoing On 381 Auto Answer Outgoing On Off 382 Automatic Line Answer Off 320 Automatic Line Answer On 321 Automatic Line Answer On Off 322 Auto Redial 35 Background Music On Off 51 Barge In 81 Billing Code Enable 50 Call Log Incoming Calls 412 Call Log Missed Calls 411 Call Log Outgoing Cal...

Page 80: ...2 Headset Off 400 Headset On 401 Headset On Off 402 Hold 36 Hot Desking Log Off 870 Hot Desking Log On 871 Hot Desking Log On Log Off 872 Hot Rules 42 Hunt Group Log In 881 Hunt Group Log Out 880 Hunt Group Log In Log Out 882 Hunt Group Wrap Up Terminate 86 Last Call Return 69 LCD Contrast Level 39 Location Information 610 Location Validation 611 Lock Endpoint 31 Message Menu 521 Mute On Off 33 Of...

Page 81: ... 58 Redial 00 Send to Destination 48 Silent Monitor 80 Silent Monitor Barge In 91 Speed Dial Station 01 to 19 Speed Dial System 200 to 299 Station Monitor 83 Status 89 System Mode Default 681 System Mode Default Night Toggle 680 System Mode Night 682 Text Message Delete Message 522 Text Message Send Message 520 Transfer on Connect 79 Transfer to Hold 46 Transfer to Ring 45 Update Configuration 607...

Page 82: ...68 Inter Tel Model 8662 Endpoint User Guide TROUBLESHOOTING TOOLS ...

Page 83: ...Transfer Method changing 52 Caller ID blocking outbound 21 displaying 21 Calls Annoyance Call Trace using 21 answering 14 Auto Answer Incoming 14 Auto Answer Outgoing 14 Auto Answer using 14 Auto Line Answer using 15 Bridged Line Appearance using 45 Call Drop using 15 Call Log using 36 Call Park using 20 Camp on using 16 conference dropping out of 24 hold placing on 24 party adding a 24 placing 24...

Page 84: ...ount Access using 31 Direct Endpoint Access using 31 Directed Call Pickup 23 Directory contact list 37 Directory name recording your 49 Dropping out of a conference call 24 E E Mail Reader fax destination programming 57 Main Menu E Mail Reader Count using 57 password entering 55 Emergency calls placing 16 Endpoint connectors 6 Direct Account Access using 31 Direct Endpoint Access using 31 features...

Page 85: ... 31 Hunt groups advanced 43 basic 43 logging in and out of 43 wrap up timer using 43 I Initializing voice mail 11 Instant messaging 25 Internal calls placing 16 Inter Tel 7000 system 1 contact information 59 Personal Communicator 2 Personal Communicator for Voice flowchart 42 Personal Communicator for Voice using 39 L LAN Power jack 6 Last Call Return using 18 LCD contrast adjusting 8 menu buttons...

Page 86: ...vivability 62 Resetting the endpoint 10 Ring tones changing 9 Ringer volume adjusting 9 S Send to Destination using 23 Software updating 7 Speaker button 3 Speaker external 3 Speakerphone volume adjusting 9 Special button 3 Speed dial Station using 19 System using 19 using 19 Star button 13 Station speed dial using 19 Status change automatically 60 time and date 60 Subscriber Direct Account Access...

Page 87: ...changing 50 Message Notification Retrieval 48 message search order changing 49 messages leaving 26 listening to 48 recording and sending 50 unheard canceling 50 password changing your 49 quota grace limit 63 Remote Messaging programming 52 screening calls 52 searching for a contact 51 setup 11 special delivery options 51 troubleshooting tips 63 unheard messages canceling 50 Voice mail messages lis...

Page 88: ...74 Inter Tel Model 8662 Endpoint User Guide ...

Page 89: ......

Page 90: ...Part No 590 8004 Issue 1 October 2006 A6 1 9115A ...

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