Intenso ENERGY ECO CHARGER, User Manual

Page: 18 / 106

GUARANTEE CONDITIONS AND
COMPLAINTS PROCEDURE
EN
- Page 8 of 8
Intenso International GmbH grants a two-year guarantee for this product in addition to the
statutory warranty. The guarantee applies only to material and production errors. Intenso
International GmbH is not liable for the loss of data. The free-of-charge guarantee relates to
the repair or exchange of faulty parts. You are responsible for the safe elimination of your data
which is not carried out by us. The sales receipt must be retained for the determination of the
guarantee period. Please understand that we cannot provide a guarantee service in the case of,
e.g.:
Non-observance of the Operating Instructions
Abusive or improper treatment, installation or use
Damages, scratches or wear
Arbitrary modifications, opening the housing, interventions or repairs
Damage through other devices, force majeur or transport
Guarantee conditions:
In the case of a complaint, please proceed as follows:
1. Only returns with sales receipt and full accessories will be accepted.
2. Furthermore, an RMA number is absolute precondition for returns. You can request this
RMA number via the homepage, by email or via the service hotline. It must be attached
clearly visible on the parcel.
3. Please pack the product including the sales receipt and complete accessories in a
transport-proof manner. The parcel must have sufficient postage.
Please send the parcel to the following address:
INTENSO INTERNATIONAL GMBH
Service Center (your RMA-No.)
Kopernikusstraße 12-14
D-49377 Vechta
Contact:
Email (technical support): support@intenso-international.de
Email (RMA-number): rma@intenso-international.de
Internet: www.intenso-international.de
Service Hotline: +49 (0) 900 –1 50 40 30
(0,39 € / min. from the German fixed network
mobile phone prices may vary.)
Complaints procedure: