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Warranty Terms
It is hereby expressly stated that this contractual warranty is conferred under the following conditions:
Name of client:
Client Signature:
Invoice Nº:
Date of purchase:
Model:
Serial Nº:
Retailer:
1. All parts, pieces and components of the product are guaranteed against eventual manufacturing defects, which they may eventually
present, for a period of 1 (one) year - this being 90 (ninety) days of legal guarantee and 9 (nine) months of contractual guarantee -,
as from the date of purchase of the product by the Consumer, as shown on the invoice for the purchase of the product, which is an
integral part of this Term throughout the entire national territory. This contractual warranty includes the free replacement of parts,
pieces, and components that present manufacturing defects, including the expenses for the labor used in this repair. If no manufac-
turing defect is found, but defect(s) arising from improper use, the Consumer will bear these expenses.
2. The product´s installation should be done according to the Product Manual and/or Installation Guide. If your product requires ins-
tallation and configuration by a qualified technician, look for a competent and specialized professional, considering that the costs
for these services are not included in the product’s price.
3. Once the defect is confirmed, the Consumer must immediately contact the nearest Authorized Service listed by the manufacturer
- only these are authorized to examine and repair the defect during the warranty period foreseen herein. If this is not done, this
warranty will be void, since it will be characterized as a violation of the product.
4. In the event that the Consumer requests home assistance, he or she must go to the nearest Authorized Service to inquire about the
technical visit fee. If it is necessary to remove the product, the resulting expenses, such as transportation and security costs to and from
of the product, will be the responsibility of the Consumer.
5. The warranty will totally lose its validity in the occurrence of any of the following hypotheses: a) if the defect is not of manufacturing,
but caused by the Consumer or by third parties not related to the manufacturer; b) if the damage to the product comes from accidents,
disasters, nature agents (lightning, flooding, landslides, etc.), humidity, voltage in the electrical network (overvoltage caused by accidents
or excessive fluctuations in the network), installation/use in disagreement with the user’s manual or resulting from the natural wear and
tear of the parts and components; c) if the product has suffered chemical, electromagnetic, electrical or animal (insects, etc.) influence;
d) if the product’s serial number has been tampered with or scraped; e) if the device has been breached.
6. This warranty does not cover data loss, therefore it is recommended, if relevant to the product, that the Consumer make a regular
backup copy of the data on the product.
7. Intelbras is not responsible for the installation of this product, nor for any attempts of fraud and/or sabotage on its products. Keep
the software updates and applications used up-to-date, if relevant, as well as the network protections required for protection against
intrusions (hackers). The equipment is guaranteed against vices within its normal conditions of use, and it is important to be aware
that, because it is an electronic equipment, it is not free of frauds and scams that may interfere with its correct operation.
8. After its useful lifespan, the product must be delivered to an Intelbras authorized service center or directly disposed of in an environ-
mentally appropriate manner, avoiding environmental and health impacts. If you prefer, the battery as well as other Intelbras brand
electronics without use, can be discarded at any Green Eletron collection point (manager of electro-electronic waste with whom
we are associated). If you have any questions about the reverse logistics process, please contact us by phone (48) 2106-0006 or
0800 704 2767 (Monday to Friday from 8am to 8pm and on Saturdays from 8am to 6pm) or by e-mail [email protected].
9. LGPD - General Personal Data Protection Law: this product processes personal data and Intelbras has access to the data in this
product under the terms of the Privacy Policy.
As these are the conditions of this supplemental Warranty Term, Intelbras S/A reserves the right to alter the general, tech-
nical and aesthetic characteristics of its products without prior notice.
All images in this manual are illustrative.
Product benefited by the Informatics Law.