46
8
I forgot my unlock
pattern (or password).
If you have an active Google
account on your tablet, the
screen will prompt you to
confirm your Google account
after you fail to enter the
correct pattern or password
several times. Follow the
instructions to reset the pattern
or password.
If this is not the case, you can
clean boot the tablet, which can
restore your tablet to default
setting. See next section for
details.
9
The tablet heats up
when charging or
operating for a long
period.
It is normal for the device to
heat up when charging. When
charging is complete, it will
return to its normal
temperature.
It is also normal for the tablet to
heat up during long periods of
use, such as watching a video or
playing a game.
10
Unable to connect to
the wireless network.
Ensure that:
• You are within the network’s
service range and the signal
strength is good.
• Your tablet is not in Airplane
mode.
If the problem still persists, contact your technical support group.
