Inspur NP5570M4, User Manual

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Services
6 Services
6.1 How to Obtain Warranty Service
If there are any issues that are difficult to solve or can not be settled by yourself during
routine maintenance or troubleshooting, please ask for technical support from Inspur.
6.1.1 Preparations before Contacting Inspur
For better solutions, it is suggested to make the following preparations before asking for
technical support from Inspur.
6.1.1.1 Collect Necessary Fault Information
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Client name and address

Contact name and phone number

Host serial number of the failure equipment

Occurrence time of the fault

Detailed description of the fault

Device type and software version

Measures taken after the fault and results

Problem level and expected solution time
6.1.1.2 Necessary Debugging Preparations
When turning to Inspur for technical support, Inspur technical support engineers may help
you carry out some operations, to further collect fault information or make troubleshooting
directly, so please collect necessary fault information before turning to technical support, and
prepare tools such as screwdriver, screws, serial cable and Ethernet cable, etc. which may be
useful.
6.2 How to Contact Inspur
6.2.1 WeChat Service
We provide services such as Wechat query, self-troubleshooting, repair appointment and
online consultancy etc., please pay attention.
Wechat public account: Inspur expert service
Webchat number: lc4008600011
2D code: