Inspur NP5570M4 User Manual Download Page 26

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Processor Configuration Menu Interface Instruction Table

Interface Parameters

Function Description

Processor Information

Processor information submenu, and processor detailed

information.

Hyper Threading Technology

Hyper threading technology settings

Core Enabled

CPU core number settings

Execute Disable Bit

Execute disable bit settings

Intel TXT Support

Intel trusted execution technology support settings

VMX

Intel virtual machine extensions technology settings

SMX

Safe mode extension settings

Hardware Prefetcher

Hardware prefetcher settings

Adjacent Cache Prefetch

Adjacent high speed cache prefetch settings

DCU Streamer Prefetcher

DCU Streamer prefetcher settings

DCU IP Prefectcher

DCU IP prefetcher settings

Direct Cache Access (DCA)

Direct cache access settings

AES-NI

Intel AES-NI advanced encryption standard settings

3.2.3.2 Advanced Power Management Configuration

Summary of Contents for NP5570M4

Page 1: ...ers of this guide will be deemed to have abundant knowledge about the server product and have received adequate technical training and will not cause any personal injury or product damage during operation and maintenance Target Audience This manual mainly applies to the following personnel Technical support engineers Product maintenance engineers It is suggested that server maintenance operation s...

Page 2: ...equirements you are suggested to use the default value and not alter the parameter settings arbitrarily Advertencia Este manual describe las características técnicas de este servidor y la configuración e instalación del sistema le ayudará a la comprensión más detallada y fácil al uso del servidor Por favor no desmonte los componentes del servidor no amplie o conecte arbitrariamente otros dispositi...

Page 3: ...pdate 45 4 BMC Settings 49 4 1 Introduction 49 4 2 Functional Modules 50 4 3 Web Interface Introduction 51 4 4 Storage 55 4 5 Remote Control 56 4 6 Power Supply and Fan 58 4 7 BMC Configuration 58 4 8 Logs 62 4 9 Fault Diagnosis 64 4 10 System Maintenance 64 4 11 Command Line Function Introduction 66 4 12 Time Zone Table 71 5 Common Faults Diagnosis and Troubleshooting 73 5 1 Common Faults 73 5 2 ...

Page 4: ...6 Services 77 6 1 How to Obtain Warranty Service 77 6 2 How to Contact Inspur 77 7 Certifications Standards 79 7 1 China CCC 79 ...

Page 5: ...ugged into the extension cable does not exceed 80 percent of the ratings limit for the extension cable 4 Please be sure to use the power supply components that come with the server such as power lines power socket if provided with the server etc For the safety of equipment and users do not replace power cables or plugs randomly 5 To prevent electric shock dangers caused by leakage in the system pl...

Page 6: ... before installing equipment into the rack it may cause the cabinet to tip over in some cases and thus may cause personal injury Therefore it is necessary to install stabilizers before installing equipment into the rack After installing the equipment and other components into the rack it can only pull out one component from the rack through its sliding part at one time Pulling out several componen...

Page 7: ... or touching the internal components you shall cool down the equipment first to avoid damaging the mainboard please power off the system and wait 5 seconds and then remove the components from the mainboard or disconnect a peripheral device from the system 5 If there are modem telecom or LAN options installed in the equipment please pay attention to the following matters 1 In case of thunder and li...

Page 8: ...s the products need to be cooled down 3 Before dismounting or touching any electronic component in the equipment you shall conduct off the static electricity on the body by touching the metal earthing objectives 4 During the dismounting process the movement range shall not be too big so as to prevent damage to the components or scratching arms 5 Carefully deal with the components and plug in cards...

Page 9: ... 5 Do not overload the AC power supply branch circuits in the rack The total load of the rack shall not exceed 80 of the ratings of branch circuits 6 Ensure that components in the rack have good ventilation conditions 7 When repairing components in the rack never step on any other components ...

Page 10: ...cket R3 2 Chipset Chipset type PCH C610 Wellsburg System bus DMI2 4x lanes Memory Memory type DDR4 ECC RDIMM LRDIMM Memory slot Qty 20 Total memory capacity Support up to 640GB 32G per DIMM Advanced features Four channel interleaving access support ECC memory mirroring and sparing I O interface USB interface 2 rear USB 3 0 interfaces 2 built in USB 3 0 interfaces 2 front USB 3 0 interface Display ...

Page 11: ...support NCSI PCIE1 CPU1 8X support half height half length expansion card PCIE2 CPU1 16X support half height half length expansion card PCIE3 CPU1 8X 16X slot 8 lanes support half height half length expansion card PCIE4 CPU0 16X support half height 3 4 length expansion card PCIE5 CPU0 8X support half height half length expansion card HDD HDD type 2 5 3 5 inch SAS SATA SSD HDDs External memory driv...

Page 12: ...８ 2 3 Product Appearance The effect picture of product appearance Product appearance 2 3 1 Front Panel The front door of this server can be locked by cabinet lock as shown below Front door diagram ...

Page 13: ...HDD types the configuration can be divided into 2 5 inch HDD configuration and 3 5 inch HDD configuration The following figures are just for reference please subject to your purchased machine configuration Front panel view of 2 5 inch HDD configuration Front panel view of 3 5 inch HDD configuration ...

Page 14: ...e 13 0 7 hard disks 14 15 HDD failure alarm indicator 16 HDD status indicator light 17 Built in hard disk 0 18 Built in hard disk 1 19 Built in hard disk 2 20 Built in hard disk 3 21 System fan 2 3 2 Indicators on HDD Bay No Name Description 1 HDD fault alarming indicator Steady red a HDD fault Steady blue HDD positioning Steady purple RAID rebuilding 2 HDD activity status indicator Steady green N...

Page 15: ...iew No Name 1 Power switch 2 Power input interface 3 Serial interface 4 BMC Reset 5 Gigabit Ethernet ports 6 IPMI management interface 7 USB interface 8 ID light and ID button 9 VGA interface 10 PCI and PCI E expansion slot 11 Power supply fan 12 System fan ...

Page 16: ... interface 11 PCIE slots corresponding to CPU0 12 PCIE slots corresponding to CPU1 13 CPU1 fan interface 14 Rear VGA interface 15 ID light and button 16 IPMI interface rear USB interface 2 17 2 Gigabit network ports 18 BMC Reset button 19 Serial port 20 DIMMs corresponding to CPU1 21 CPU1 22 CPU0 fan interface 23 8pin power interfaces 24 24pin power interface 25 PMBUS communication interface 26 Fr...

Page 17: ...g original setup Hence when there are operating problems in the system due to the option altered the setup can revert 2 Ordinarily the factory default settings are the optimal settings Don t try to alter the parameters before you understand their denotations 3 The common settings are introduced in detail in this chapter The less referred options during using are simply explained or not 4 The BIOS ...

Page 18: ... to the last configuration F9 Restore to default configuration F10 Save and exit Enter Execute commands or select a sub menu 3 2 BIOS Configuration 3 2 1 Main Menu Main Menu Interface Instruction Table Interface Parameters Function Description BIOS Information Displays current BIOS information Processor Information Displays CPU information Memory Information Displays memory volume and current spee...

Page 19: ... interface settings AST2400 Super IO Configuration AST2400 I O chip parameter configuration Serial Port Console Redirection Serial port console redirection settings PCI Subsystem Settings PCI subsystem settings Network Stack Configuration Network stack configuration CSM Configuration CMS configuration USB Configuration USB configuration Onboard LAN Configuration Onboard network card configuration ...

Page 20: ...ettings Current Status Information Status information of the current security device 3 2 2 2 ACPI Settings Advanced Menu Interface Instruction Table Interface Parameters Function Description Enable ACPI Auto Configuration To enable ACPI automatic configuration Lock Legacy Resources Lock legacy resources setting 3 2 2 3 AST2400 Super IO Configuration ...

Page 21: ... 2 2 4 Serial Port Console Redirection Serial Port Console Redirection Menu Interface Instruction Table Interface Parameters Function Description Console Redirection The console redirection switching settings Console Redirection Settings The console redirection parameter settings 3 2 2 4 1 Console Redirection Settings When the Console Redirection option is set to Enabled the Console Redirection Se...

Page 22: ...tion 100 31 Expanded terminal resolution settings Legacy OS Redirection Resolution Terminal resolution settings of legacy OS Putty KeyPad Putty s functional keys and keyboard settings Redirection After BIOS POST Redirection after BIOS POST settings 3 2 2 5 PCI Subsystem Settings PCI Subsystem Settings Menu Interface Instruction Table Interface Parameters Function Description PCI Latency Timer PCI ...

Page 23: ...tings Option Rom Message Option Rom display mode settings Boot option filter Boot option filter settings Option ROM execution Option Rom execution method Network Network card Option Rom execution method settings Storage Storage device Option Rom execution method settings Video Video device Option Rom execution method settings Other PCI devices Other PCI devices Option Rom execution method settings...

Page 24: ...upport USB mass storage driver support settings Port 60 64 Emulation USB port 60 64h emulation settings 3 2 2 8 Onboard LAN Configuration Onboard LAN Configuration Menu Interface Instruction Table Interface Parameters Function Description Onbaord NIC1 Control Onboard network card NIC1 switching settings Onbaord NIC2 Control Onboard network card NIC2 switching settings Onboard NIC1 ROM Onboard netw...

Page 25: ...ent Configuration Advanced power management configuration QPI Configuration QPI configuration Memory Configuration Memory configuration IIO Configuration IIO configuration PCH Configuration PCH configuration Server ME Configuration Server ME configuration Runtime Error Logging Runtime error logging configuration Common Configuration Common options configuration 3 2 3 1 Processor Configuration ...

Page 26: ... Intel TXT Support Intel trusted execution technology support settings VMX Intel virtual machine extensions technology settings SMX Safe mode extension settings Hardware Prefetcher Hardware prefetcher settings Adjacent Cache Prefetch Adjacent high speed cache prefetch settings DCU Streamer Prefetcher DCU Streamer prefetcher settings DCU IP Prefectcher DCU IP prefetcher settings Direct Cache Access...

Page 27: ...l CPU C State control sub menu enabled when Power Technology is set to Custom Energy Performance Tunning CPU performance and energy tuning sub menu Socket RAPL Configuration Turbo power limit settings sub menu and EIST option requires to be set to Enabled DRAM RAPL Configuration DRAM RAPL configuration sub menu 1 CPU P State Control CPU P State Control Menu Interface Instruction Table Interface Pa...

Page 28: ...truction Table Interface Parameters Function Description Package C State limit C state limit settings CPU C3 report C3 enable disable settings CPU C6 report C6 enable disable settings Enhanced Halt State C1E C1E enable disable settings 3 Energy Performance Tunning ...

Page 29: ...guration Menu Interface Instruction Table Interface Parameters Function Description QPI Satus QPI status display sub menu Degrade Precedence Degrade precedence settings Link Speed Mode Link speed mode settings Link Frequency Select Link frequency selection settings Link L0p Enable Link power saving mode settings which is made when bandwidth is half of the peak bandwidth Link L1 Enable In the case ...

Page 30: ...crambling Data scrambling settings Refresh Options Refresh mode settings Command Address Parity DDR4 command address parity settings Memory Throttling Mode Memory throttling mode settings Memory Power Savings Mode Memory power saving mode settings Socket Interleave Below 4GB Processor Interleaving settings on address space below 4G Channel Interleaving Channel interleaving settings Rank Interleavi...

Page 31: ...rroring and Lock Step Lockstep X4 DIMMs X4 DIMMs Lockstep enable disable settings Memory Rank Sparing Memory Rank sparing settings Correctable Error Threshold Correctable error threshold settings DRAM Maintenance DRAM maintenance settings Patrol Scrub Patrol Scrub settings Patrol Scrub Interval Patrol Scrub interleaval settings Demand Scrub Demand Scrub settings Device Tagging Device tagging setti...

Page 32: ... settings 3 2 3 6 PCH Configuration PCH Configuration Menu Interface Instruction Table Interface Parameters Function Description Chassis Intrusion Chassis intrusion enable disable settings Restore AC Power Loss AC power on power status settings PCH sSATA Configuration PCH sSATA configuration sub menu PCH SATA Configuration PCH SATA configuration sub menu USB Configuration USB configuration sub men...

Page 33: ...ettings and system restarts b During system startup the following content will display on the screen Press CTRL I to enter Configuration Utility Meanwhile press Ctrl and I synchronously to enter SATA RAID configuration interface and one example is as shown in the following figure c After entering SATA RAID configuration interface menu list information information of hard disk connected to SATA con...

Page 34: ...delete an existed RAID volume Reset Disks to Non RAID To reset hard disks in RAID volume and to restore them to non RAID status Exit To exit SATA Host RAID configuration interface a Create RAID Volume Menu After entering SATA RAID configuration interface you could use up and down arrows to select this menu then press Enter to create an RAID volume menu or directly enter the number before the menu ...

Page 35: ... to make RAID volume press enter after this option is selected system will enter hard disk selection interface please select hard disks to make RAID volume using space key accordingly and then press enter to return to volume create menu Strip Size Please select strip size only RAID0 and RAID5 volumes could select this option Capacity Set volume capacity and the default value is the max volume capa...

Page 36: ...is RAID volume please enter N c Reset Disks to Non RAID Menu After entering Reset Disks to Non RAID menu system will display all hard disks in RAID volume please select the hard disk to reset using the space key according to actual demand and then press enter to reset the hard disk system prompts Are you sure you want to reset RAID data on selected disks Y N again enter Y or N according to prompt ...

Page 37: ...tion Menu Interface Instruction Table Interface Parameters Function Description Operational Firmware Version Operational ME firmware version Recovery Firmware Version Recovery ME firmware version ME Firmware Features ME firmware features ME Firmware Status 1 ME FW status value 1 ME Firmware Status 2 ME FW status value 2 Current State Current state Error code ME FW error code 3 2 3 8 Common Configu...

Page 38: ...re Version BMC firmware version FRB 2 Timer FRB 2 timer settings FRB 2 Timer timeout FRB 2 timer timeout settings FRB 2 Timer policy Policy settings after FRB 2 timer timeout OS Watchdog Timer OS watchdog timer settings OS Wtd Timer timeout OS watchdog timer timeout settings OS Wtd Timer policy Policy settings after OS watchdog timer timeout BMC network configuration BMC network settings System Ev...

Page 39: ...e disable settings during startup Erase SEL System event log erase settings When SEL is Full Operation settings when SEL is full Log EFI Status Codes Log EFI status codes settings 3 2 4 2 View FRU Information The View FRU Information menu lists BMC FRU information read by BIOS and BIOS will interact with BMC at each system restart keeping synchronous update of FRU information ...

Page 40: ...onfiguration address status Station IP adderess Port IP address Subnet mask Subnet mask Station MAC address Port MAC address Router IP address Router IP address Router MAC address Router MAC address BMC network configuration in BIOS setup interface is used to configure BMC management network via BIOS 1 If no operation is carried out in BIOS by default it will read BMC and configure its Dedicated m...

Page 41: ...Enter to confirm and an example is as shown in the following figure c Select the Subnet Mask option and press Enter to pop up the Subnet Mask box enter the Subnet Mask to set manually after configuration is completed press Enter to confirm and an example is as shown in the following figure d Select the Router IP Address option and press Enter to pop up the Router IP Address box enter the Router IP...

Page 42: ...ings Menu Interface Instruction Table Interface Parameters Function Description Add User The sub menu for adding users Delete User The sub menu for deleting users Change User Settings The sub menu for changing user settings 1 Add User operation ...

Page 43: ...ox enter the user password to set manually after configuration is completed press Enter to confirm c Channel NO is set to 1 or 8 d User Privilege Limit option set privilege for new user after configuration is completed press Enter to pop up the BMC USER SETTINGS INFO box when system prompts Set User Access Command Passed press Enter and then OK to confirm the new user is added successfully and the...

Page 44: ...o pop up the User Name box manually enter the user name to modify after configuration is completed press Enter to confirm b Select the User Password option and press Enter to pop up the User Password box manually enter the user password and press Enter to confirm c Select the User option and set to Enable or Disable d Select the Change User Password option to change user password e Channel NO is s...

Page 45: ...Menu Interface Instruction Table Interface Parameters Function Description System Temperature Information System temperature information sub menu System Fan Speed System fan speed sub menu System Voltage Information System voltage information sub menu 1 System Temperature Information ...

Page 46: ...４２ 2 System Fan Speed 3 System Voltage Information ...

Page 47: ... 2 5 Security Menu Security Menu Interface Instruction Table Interface Parameters Function Description Administrator Password Create a password for administrator User Password Create a password for normal user 3 2 6 Boot Menu ...

Page 48: ...ty settings Network Device BBS Priorities Network device BBS priority settings To set BIOS boot operation Enter Boot menu move the cursor to Boot option X via up and down arrows to select and set system boot priorities X is 1 2 3 etc while an example is as shown in the following figure Taking Boot option 1 as an example you could set the first boot device for the system Move the cursor to Boot opt...

Page 49: ...efaults Save as user Defaults To save as user defaults Restore user Defaults To restore user defaults Boot Override To reload boot device you could select all boot devices in the following 3 3 Firmware Update For BIOS update you could select to update in DOS or OS 1 Use afudos tool to update BIOS in DOS System boots from USB DOS startup disk enters the directory containing afudos tool while bin fi...

Page 50: ...32bit and 64bit Linux OS afulnx tools taking Linux 64bit OS as an example use afulnx_64 tool to enter the directory containing afulnx_64 tool meanwhile put bin files of corresponding BIOS into this folder and enter command afulnx_64 BIOS BIN P B N X R while an example is as shown in the following figure When there s any change in ME part to update BIOS part it is required to execute command afudos...

Page 51: ... corresponding BIOS into this folder and enter command afuwinx64 exe BIOS BIN P B N X R to update BIOS files Meanwhile GUI method is provided in Windows to refresh BIOS Taking Windows 2008R2 OS as an example use AFUWINGUI tool to update BIOS a Run AUWINGUI EXE tool as shown in the following figure b Click the Open button after selecting the BIOS bin file to update system enters Setup interface aut...

Page 52: ... Do Not Check ROM ID options on Setup interface click flash button system enters Progress interface automatically and executes BIOS update according to colors shown on the right thus BIOS update is done as shown in the following figure ...

Page 53: ... to the information State monitoring Monitor the running states of all monitoring units in real time Device information management Provide device version model and asset information Heat dissipation control It could adjust fan speed dynamically according to ambient temperature and workload Support IPMITool tool management Support the command operation sent by IPMITool you could download IPMITool b...

Page 54: ...odule include System real time monitoring It could realize alarming report alarming indication and start system self protection when there s any fault detected System remote control It could realize management requirements such as remote power on off and business system reset via command lines and Web 4 2 3 Command Line Function Introduction Command line module includes query and setting commands ...

Page 55: ...terface taking Windows 7 operating system and Firefox browser as examples Note When carrying out interface operation via Web at most 20 users could login at the same time Step 1 Ensure the management network ports on client and server are connected to internet Step 2 Open the browser and enter http ipaddress in the address bar In which ipaddress is the IP address of management port for specific de...

Page 56: ...ck the Language button to shift language which supports Chinese and English Click the Help button to query help information on corresponding page Click the Logout button to return to login page There s a navigation tree on the left via nodes on the tree you could select different functional interfaces Functions able to be realized via Web interface include Viewing the overall situation viewing sys...

Page 57: ...configuration information which includes CPU memory PCIE device onboard NIC and power supply unit information Hardware monitor Display real time monitoring information which includes temperature sensor voltage sensor fan speed power supply processor status memory status and power unit status information Device status Display status information of the front hard disks and onboard NIC FRU informatio...

Page 58: ...５４ ...

Page 59: ...rives and enclosure as shown in the following figure Controller Display the controller information of the storage system Physical drives Display the information of physical disks configured in the system Logical drives Display the information of logical disks configured in the system Enclosure Display the related information about Enclosure of the storage system ...

Page 60: ...ver location configure remote session virtual media devices and mouse modes settings as shown in the following figure Console redirection KVM To pop up the KVM console window Server power control To control startup shutdown and restart of the server Server location To turn on off the location light Configure remote session To set KVM session encryption media encryption and virtual ...

Page 61: ...Settings media connection methods Virtual media devices To set the quantity of virtual media floppy disks CD drives and hard disks etc Mouse modes settings To set the mouse working mode for KVM remote console ...

Page 62: ...speed levels Low About 20 duty ratio Medium About 50 duty ratio High About 80 duty ratio Full 100 duty ratio 4 7 BMC Configuration Select BMC Configuration on navigation tree to open the BMC configuration page which contains 10 pages of BMC network management services NTP settings SMTP settings alert settings active directory settings LDAP E Directory settings user management IP access control and...

Page 63: ...ed to alert Alert settings Set information about alert event filtering and alert targets of BMC management module Active directory settings Set BMC active directory LDAP E Directory settings Set BMC LDAP User management Carry out management on BMC users including add user delete user and change password IP access control Set IP address fields accessible to BMC BMC share NIC switch Select BMC share...

Page 64: ...６０ ...

Page 65: ...６１ BMC Settings ...

Page 66: ... log Display various event logs generated by server BMC system audit log Display system logs and audit logs of BMC Black box logs Used to import fault logs Event log setting Set BMC log storage strategies Linear strategy To clear all logs after log storage is full and record again Circular strategy To record circularly after log record is full System and audit log settings Set storage mode lengths...

Page 67: ...６３ BMC Settings ...

Page 68: ...Used to record the information on the last screen at system crash Note Blue screen only adapts to Windows 2008R2 and Windows 2012 OS Host POST code Display POST code during system startup 4 10 System Maintenance Select System Maintenance on navigation tree to open system maintenance page which contains four pages of BMC firmware update BIOS firmware update restore factory defaults and system admin...

Page 69: ...６５ BMC Settings BIOS firmware update Update BIOS FW via BMC Web interface Restore factory defaults Restore BMC s configuration to factory state System administrator Set administrator s information ...

Page 70: ...on steps to login Web interface Login command line Introduce methods of login command line Command line function introduction Introduce command line functions 4 11 1 Command Line Login Login to BMC Command line through ssh default user name root and default password rootuser After login you could enter the command line interface ...

Page 71: ...nction Introduction 4 11 2 1 Network Information Acquisition and Configuration You could acquire and configure BMC s network information via ipconfig instruction 4 11 2 2 Sensor Information Acquisition Via sensor instruction you could acquire the information list of all sensors ...

Page 72: ...FRU configuration information 4 11 2 4 Chassis Status Acquisition and Control Via chassis instruction you could acquire and control system power status Acquire system power status 4 11 2 5 User Acquisition Adding and Deleting Via user instruction you could acquire the user list add or delete users ...

Page 73: ...ition and BMC Restart Via mc instruction you could acquire BMC version information and restart BMC Acquire BMC version information 4 11 2 7 Fan Work Mode Configuration and Fan Speed Acquisition Via fan instruction you could set fan work mode and acquire fan speed ...

Page 74: ... Acquisition and Configuration Via Psu instruction you could acquire power module information and set power module as main output Power module information acquisition 4 11 2 9 Change Root Password Via password instruction you could change root user s password ...

Page 75: ... Martinique Manaus Montserrat Palmer Santiago Santo Domingo St Kitts St Lucia St Thomas Vincent STANLEY Thule Tortora Porto Velho port of Spain Asuncion GMT 03 30 St Louis GMT 03 00 Aragua ina Belem Buenos Aires Fortaleza Geert Holob cayenne Recife Lutheran Maceio Montevideo Miquelon Island Paramaribo Salvatore St Paul GMT 02 00 South Georgia Noronha GMT 01 00 Cape Verde Si kolle SBI Sander Azores...

Page 76: ...hu Vostok GMT 06 30 The Coco Islands Yangon GMT 07 00 Davies Hanoi Phnom Penh Khovd Bangkok Lasinuoyaersike Christmas Island Vientiane Jakarta GMT 08 00 Macao Kuala Lumpur Manila Ilkuts J Casey Macassar Taipei Brunei Ulan Bator Perth Singapore Beijing Hongkong China GMT 09 00 Chaya Pla Dili Tokyo Yakutsk Palau Pyongyang Qiao Bashan Seoul GMT 09 30 Adelaide Darwin GMT 10 00 Di Mundi Weil Brisbane H...

Page 77: ...ng On Off button 4 Front panel indicator is off All front panel indicators are off after power on 5 Front panel status indicator alarms The machine is under normal operation but status indicator gives an alarm 6 Blank screen of the display Blank screen occurs during using the display 7 Abnormal display Image dithering rolling or warping occurs during using the display 8 Abnormal display of memory ...

Page 78: ...Power module indicator off or red indicator on Description The machine is under normal operation but a certain power module indicator is off or the red light is on Operation steps a Firstly check whether all power cables are normal and plug in power cables again b If the fault still exists plug in and off the power module again c If shutdown is allowed you could exchange these 2 power modules to j...

Page 79: ... in the limitation on memory capacity set by the operating system Otherwise please contact Inspur customer service 6 Keyboard and mouse are not available Description Neither keyboard nor mouse could be operated normally Operation steps a Make sure the keyboard or mouse has been connected correctly and firmly b Test other parts to verify whether it is a mouse or keyboard fault c Retest the machine ...

Page 80: ...to test d Check whether the USB device is normal when connecting to other hosts e If the USB device is normal when connecting to other hosts the server may be abnormal please call Inspur technical hotline for support if the USB device turns out to be abnormal when connecting to other hosts please replace the USB device ...

Page 81: ...the fault Device type and software version Measures taken after the fault and results Problem level and expected solution time 6 1 1 2 Necessary Debugging Preparations When turning to Inspur for technical support Inspur technical support engineers may help you carry out some operations to further collect fault information or make troubleshooting directly so please collect necessary fault informati...

Page 82: ... according to the following mail format Company Name XX city XX province Contact Information Name Mobile Phone Ext Machine Serial No 21xxxxxxx or 8000xxxxx Problem or Fault Description Description content Attachments Fault pictures or log files 6 2 4 Website Service Inspur official website www inspur com Technical support website www 4008600011 com 6 2 5 Hotline Service Hotline 4008600011 ...

Page 83: ...it complies with China CCC Introduce CCC standards abided by the product 7 1 China CCC This chapter introduces the CCC standards abided by this product This product is a Class A product In the residential environment it may cause radio disturbance in this case the user is required to adopt practicable precautions against its disturbance ...

Page 84: ... substance in all homogenous materials of this part is below the limitation requirement in Marking for Control of Pollution Caused by Electronic Information Products 2 Indicates the content of the hazardous substance in at least one homogenous material of this part is above the limitation requirement in Marking for Control of Pollution Caused by Electronic Information Products In the table indicat...

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