Inspur NE5260M5, User Manual

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14 Warranty
14.1 Introduction
Inspur warrants that all Inspur-branded hardware products shall provide a period of three (3)
year warranty. This document describes Warranty Service, including a detailed description
of service-level.
The warranty terms and conditions may vary by country, and some services and/or parts
may not be available in all countries. For more information about warranty services in your
country, contact Inspur technical support or Inspur local office.
14.2 Warranty Service
14.2.1 Service Overview
Type Duration
Remote Services 3 years
RMA Services 3 years
14.2.2 Warranty Service Terms & Conditions
i. Remote Services
Inspur provides 24x7 remote service through Hotline, E-mail and Website. Through
Hotline and E-mail Services, Inspur engineer helps customers determine the cause of the
malfunction and provide solution. Website service provides a number of resources to help
customers resolve problems, and learn about our products, such as product manuals, drivers
and Firmware.
Below is how to obtain our remote service:
Type Description Response time
Hotline
1-844-860-0011 (English)
1-646-517-4966 (English)
86-800-860-0011 (Chinese)
Within 2hrs
E-mail serversupport@inspur.com Within 2hrs
Website http://en.inspur.com/
ii. RMA Services
Customers could return defective parts to the designated Inspur site after submitting a
service request. Inspur may, at its discretion, repair or replace the defective parts. Repair or
replacement parts may be new, used, or equivalent to new in performance and reliability.