18
Warranty Claim Procedure
The Buyer is obliged to check the Goods delivered by the Seller immediately
after taking the responsibility for the Goods and its damages, i.e. immediately
after its delivery. The Buyer must check the Goods so that he discovers all the
defects that can be discovered by such check.
When making a Warranty Claim the Buyer is obliged, on request of the Seller,
to prove the purchase and validity of the claim by the Invoice or Bill of Delivery
that includes the product’s serial number, or eventually by the documents
without the serial number. If the Buyer does not prove the validity of the
Warranty Claim by these documents, the Seller has the right to reject the
Warranty Claim.
If the Buyer gives notice of a defect that is not covered by the Warranty (e.g. in
the case that the Warranty Conditions were not fulfilled or in the case of
reporting the defect by mistake etc.), the Seller is eligible to require a
compensation for all the costs arising from the repair. The cost shall be
calculated according to the valid price list of services and transport costs.
If the Seller finds out (by testing) that the product is not damaged, the
Warranty Claim is not accepted. The Seller reserves the right to claim a
compensation for costs arising from the false Warranty Claim.
In case the Buyer makes a claim about the Goods that is legally covered by
the Warranty provided by the Seller, the Seller shall fix the reported defects by
means of repair or by the exchange of the damaged part or product for a new
one. Based on the agreement of the Buyer, the Seller has the right to
exchange the defected Goods for a fully compatible Goods of the same or
better technical characteristics. The Seller is entitled to choose the form of the
Warranty Claim Procedures described in this paragraph.
The Seller shall settle the Warranty Claim within 30 days after the delivery of
the defective Goods, unless a longer period has been agreed upon. The day
when the repaired or exchanged Goods is handed over to the Buyer is
considered to be the day of the Warranty Claim settlement. When the Seller is
not able to settle the Warranty Claim within the agreed period due to the
specific nature of the Goods defect, he and the Buyer shall make an
agreement about an alternative solution. In case such agreement is not made,
the Seller is obliged to provide the Buyer with a financial compensation in the
form of a refund.
