85
39" 1080p, 60Hz, LED Roku TV
www.insigniaproducts.com
Roku
Network
TV keeps
turning off
Sleep time may be
turned on
• Make sure that the sleep timer is not turned on. See the
Sleep
Timer
option in
on page
or
on page
Some features
are not
available
The wrong TV mode may
be selected
• You may have selected
Set up for store use
when you set up
your TV. In
Store use mode
, some of your TV’s features are
missing or limited. If you selected
Set up for store use
and
you want to change to
Set up for home use
, you have to reset
your TV to the factory defaults. See
on page
.
Go to
Settings>System>Factory reset
.
Symptom
Possible cause
Try this...
I can’t turn my
TV on with the
Roku mobile
app
Your TV is “asleep”
• You will need to use the physical remote button to “wake up”
or turn on your TV.
I can’t find my
TV with the
Roku mobile
app
TV and mobile app not
on same wireless
network
• Make sure that your TV and the mobile app are on the same
network.
TV not powered or
working normally
• Make sure that your TV is connected to a working power outlet
and that your TV is turned on. See
on
page
Symptom
Possible cause
Try this...
I cannot
connect to the
Internet
Network connection
may not be set up
• If you did not connect to the Internet when you first set up
your TV, see
But what if I didn’t connect my TV?
on page
Network name or
password may have
changed
• If your network name or password had changed, you need to
update your network connection. See
on page
Streaming
keeps pausing
to load more
data
Wireless LAN not
optimized
• Rotate wireless router slightly
• Elevate the router
• Turn off other wireless connections
• Use 5.0Ghz, if possible. Roku TVs supports dual band.
Insufficient broadband
speed
• Turn off other wireless connections that may also be using
bandwidth.
Symptom
Possible cause
Try this...
