www.insigniaproducts.com
15
NS-DWH1SS9/NS-DWH1WH9
Troubleshooting
Refer to this table to correct minor issues before calling for service.
Error codes
t
CODE
MEANING
POSSIBLE CAUSE
E1
Longer inlet time
• The water faucet is not opened
• Water intake is restricted
• Water pressure is too low
E4
Overflow
A leak in the dishwasher
E9
A button has been touched
for more than 30 seconds (by
anything, including water).
Anything (including water) is touching a button.
CAUTION:
• If an overflow occurs, turn off the main water supply before calling for service.
• If there is water in the base pan because of an overfill or small leak, the water should be removed before restarting the dishwasher.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
The dishwasher won’t start
The door may not be closed
properly.
Make sure that the door is closed and latched.
The power is off or not
connected.
Make sure that the power is connected and turned
on.
The delay start option is
selected.
Refer to the “Delay” section under "Controls and
indicators" on page 7.
The child lock is activated.
Deactivate the child lock. Refer to the “Child lock”
section under "Options" on page 7
The dishwasher beeps at the
end of the cycle
This is normal and indicates
that the wash cycle is
complete.
The rinse aid light is on
The rinse aid level is low.
Add rinse aid.
The dishwasher runs too long
The dishwasher is connected
to a cold water supply.
Make sure that the dishwasher is connected to a
hot water supply. If not, change the water supply to
a hot water source.
The cycle time varies,
depending on the soil level of
the dishes.
When heavy soil is detected, the wash times will be
longer.
Depends on the option
selected.
Some options will add time to the cycle.
The dishes are not clean
enough
The water pressure is too low.
Make sure that the water pressure is above 20 psi
(138 kPa). Use your dishwasher when water
demand is low.
The inlet water temperature
is too low.
Make sure that the dishwasher is connected to a
hot water supply. If not, change the water supply to
a hot water source.
Use your dishwasher when hot water demand is
low.
Dishes are too close together.
Reload the dishwasher as shown in "Preparing and
loading dishes" on page 8.
Improper use of detergent.
Add detergent depending on the water hardness
and washing cycle you choose. Use fresh
detergent.
The selected cycle is not
suitable for the soil level on
the dishes.
Choose a different cycle with a longer washing
time.
The spray arms are blocked.
Make sure that the spray arms are not blocked and
are free to rotate.
NS-DWH1SS9_WH9_17-0938_User MAN_V1_ENG.fm Page 15 Wednesday, January 24, 2018 11:02 AM
