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16
Top Control Dishwasher
The dishes are not drying
enough
The rinse aid dispenser is
empty or the setting is too
low.
Fill the rinse aid dispenser.
Increase the rinse aid setting.
Dishes are loaded
improperly.
Reload the dishwasher as shown in "Preparing and
loading dishes" on page 8.
The cycle you chose did not
include drying.
Choose a cycle with drying.
Spots and filming on dishes
Water hardness is too high
For extremely hard water, install a water softener.
Dishes are loaded
improperly.
Reload the dishwasher as shown in "Preparing and
loading dishes" on page 8.
Old or damp rinse aid power
is used.
Use fresh, liquid rinse aid.
The rinse aid dispenser is
empty or the setting is too
low.
Fill the rinse aid dispenser.
Increase the rinse aid setting.
Etching
Using too much detergent.
Use less detergent if you have soft water.
The inlet water temperature
exceeds 150° F (65.6° C).
Lower the inlet water temperature.
Detergent left in dispenser
cup
Detergent may be too old.
Use fresh detergent.
The spray arm is blocked.
When you load the dishes, make sure that the spray
arms are not blocked.
The detergent dispenser will
not close
Improper operation of the
detergent cover.
Add detergent and rinse aid only as indicated in
this manual. See “Filling the detergent dispenser”
and "Filling the rinse aid dispenser" on page 10.
Water remains in the
dishwasher.
The previous cycle has not
finished or has been
interrupted.
Make sure that the current cycle is finished.
The dishwasher does not
drain properly.
The drain is clogged.
Check the air gap (if so equipped).
Make sure that the garbage disposal is empty (if so
connected).
The drain hose is kinked.
Make sure that the drain hose is not kinked and is
properly connected.
Suds in the tub
Using improper detergent.
Make sure to use only automatic dishwasher
detergent.
The dishwasher leaks
Excessive suds caused by
using improper detergent.
Make sure to use only automatic dishwasher
detergent.
The dishwasher is not level.
Level the dishwasher (refer to the
Installation
Manual
).
There are black or gray marks
on the dishes
Aluminum utensils have
rubbed against the dishes.
Make sure that the water inlet temperature is not
less than 120° F (49° C).
The interior of the tub is
stained
Coffee or tea stains.
Use a spot cleaner to remove the stains.
Reddish stain.
Some tomato products may cause this. Rinse your
dishes before loading to help prevent this.
Noises
Detergent cup opening/drain
pump.
This is normal.
A hard object has entered the
wash module. When the
object is ground up the noise
will stop.
If the noise continues after the cycle is complete,
call for service.
The dishwasher won’t fill (the
dishwasher will beep)
The water valve is turned off. Turn on the water valve.
The door may not be closed
completely.
Make sure that the door is closed and latched.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
NS-DWH1SS9_WH9_17-0938_User MAN_V1_ENG.fm Page 16 Wednesday, January 24, 2018 11:02 AM
