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TROUBLESHOOTING
This section provides basic troubleshooting information. Specific causes to problems are best identified by thorough inspections performed by personnel instructed in safety,
operation and maintenance of this equipment. The chart below provides a brief guide to common rail symptoms, probable causes and remedies.
Symptom
Cause
Remedy
Change in rolling effort or erratic operation.
Dirt or obstruction in rail.
Clean all parts and inspect for wear.
Damaged or bent rail.
Inspect all parts and replace those that are damaged.
Determine cause of damage prior to operation.
Misaligned bridge or runway.
Check for loose or broken fasteners. Tighten if loose or
replace if broken. Check alignment.
Worn or damaged trolley wheels and/or guide rollers.
Inspect wheels and rollers. Replace damaged parts.
Spliced sections misaligned.
Ensure inside running surfaces at the splice are flush and
aligned.
Unusual noises.
Broken trolley guide roller and/or wheel.
Inspect and replace damaged parts.
Dirt or obstruction in rail.
Clean all parts and inspect for wear.
Load Creeping.
Runway or bridge not level.
Level components to specifications.
Runway or bridge overloaded.
Reduce load to within rated capacity.
Hoist, positioner or handling device malfunctioning
Leaking or damaged air hose, fittings or electrical cable.
Check and repair leaks. Tighten fittings if loose. Replace
electrical cable. Refer to hoist, positioner or handling
device service manual for additional repair instructions.
WARRANTY
Ingersoll Rand Limited Warranty
Ingersoll Rand Company (“IR”) warrants to the original user its material handling
products (“Products”) to be free of defects in material and workmanship for a period
of one year from the date of purchase. IR will, at its option either (1) repair, without
cost, any Product found to be defective, including parts and labor charges, or (2)
replace such Products or refund the purchase price, less a reasonable allowance for
depreciation, in exchange for the Product. Repairs or replacements are warranted
for the remainder of the original warranty.
If any product proves defective within its original one-year warranty period, it should
be returned to any Authorized Product Service Distributor, transportation prepaid
with proof of purchase or warranty card. This warranty does not apply to Products
which IR has determined to have been misused or abused, improperly maintained
by the user, or where the malfunction or defect can be attributed to the use of non-
genuine IR repair parts.
IR MAKES NO OTHER WARRANTY, CONDITION OR REPRESENTATION OF ANY
KIND WHATSOEVER, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE,
AND ALL IMPLIED WARRANTIES AND CONDITIONS RELATING TO
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
IR's maximum liability is limited to the purchase price of the Product and in no event
shall IR be liable for any consequential, indirect incidental or special damages of any
nature arising from the sale or use of the Product, whether in contract, tort or
otherwise.
Note:Some states do not allow limitations on incidental or consequential damages,
so that the above limitations may not apply to you. This warranty gives you specific
legal rights and you may also have other rights which may vary from state to state.
For additional information or quotations for warranties falling outside of these
parameters, please contact your Client Services Representative with your
requirements.
IMPORTANT NOTICE
It is our policy to promote safe delivery of all orders.
This shipment has been thoroughly checked, packed and inspected before leaving
our plant and receipt for it in good condition has been received from the carrier. Any
loss or damage which occurs to this shipment while en-route is not due to any action
or conduct of the manufacturer.
Visible Loss or Damage
If any of the goods called for on the bill of lading or express receipt are damaged or
the quantity is short, do not accept them until the freight or express agent makes
an appropriate notation on your freight bill or express receipt.
Concealed Loss or Damage
When a shipment has been delivered to you in apparent good condition, but upon
opening the crate or container, loss or damage has taken place while in transit, notify
the carrier’s agent immediately.
Damage Claims
You must file claims for damage with the carrier. It is the transportation company’s
responsibility to reimburse you for repair or replacement of goods damaged in
shipment. Claims for loss or damage in shipment must not be deducted from the
Ingersoll Rand invoice, nor should payment of Ingersoll Rand invoice be withheld
awaiting adjustment of such claims as the carrier guarantees safe delivery.
You may return products damaged in shipment to us for repair, which services will
be for your account and form your basis for claim against the carrier.
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Form 24308157 Edition 2