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SKYZER TECHNOLOGIES

PAGE 104 OF 116

NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE

Version 1.0

13.2 POS Diagnostics

The below diagnostic functions can be performed from the POS system.
Select the EFTPOS (F2) tab followed by the DIAGNOSTICS tab.

13.2.1

Print Stored Transaction Totals

To print of the stored transaction totals, select YES or NO to proceed with the

next function or CANCEL to cancel out from the diagnostic function.

Summary of Contents for iWL252

Page 1: ...INGENICO iCT250 iWL252 2015 Paymark Software Operating Guide 2017 ...

Page 2: ...2 3 4 Red CANCEL Key 17 2 2 3 5 Soft Function Keys 17 2 2 4 Card Reader 18 2 2 4 1 Contactless Card 18 2 3 ICT250 PORT LAYOUT 19 2 4 THE INGENICO IWL252 TERMINAL 20 2 4 1 Features of the iWL252 22 2 4 2 The iWL252 Keyboard 23 2 4 2 1 Green ENTER Key 24 2 4 2 2 Yellow CLEAR Key 24 2 4 2 3 Red CANCEL Key 24 2 4 2 4 FUNC Key 24 2 4 2 5 MENU Key 24 2 4 2 6 Soft Function Keys 24 2 4 2 7 Alphanumeric Ke...

Page 3: ...n 64 6 6 1 2 TCP IP Broadband RKI Configuration 65 6 6 1 3 GPRS RKI Configuration 66 6 6 2 Remote Key Injection PKMS Initialisation 67 6 7 ENABLE DISABLE RECEIPT HEADER 68 6 7 1 Enable Receipt Header 68 6 7 2 Configure Receipt Header and Footer 69 6 7 3 Disable Receipt Header 71 6 8 RESTART TERMINAL 72 6 9 RESET GPRS LINK 72 7 CREDIT ACCOUNT PROMPT 73 7 1 DISABLE CREDIT ACCOUNT PROMPT 73 7 2 ENABL...

Page 4: ...01 13 2 POS DIAGNOSTICS 104 13 2 1 Print Stored Transaction Totals 104 13 2 2 Print Terminal Configuration Reports 105 13 2 3 Print Pending Transactions 106 13 2 4 Comms Test Transaction 107 14 TRAINING MODE 108 15 SAFETY AND MAINTENANCE 109 15 1 CLEANING OF THE TERMINAL 109 15 2 GENERAL SAFETY INFORMATION 109 15 3 INGRESS GUARDS 109 15 4 BATTERY INFORMATION 110 15 5 EXTERNAL POWER SUPPLY 110 15 6...

Page 5: ... 0 DOCUMENT OWNER All changes to this document must be approved and signed off before release by the Marketing Manager REVISION RECORD VERSION CHANGE CHANGED BY DATE 1 0 Document creation Vineel Dhani 24 02 2015 1 1 DCC enable disable function code added Christine Hogan 07 09 2017 ...

Page 6: ...nsive guide to the operation of Skyzer s Ingenico ICT250 and IWL252 EFTPOS terminal in New Zealand 2 HARDWARE OVERVIEW 2 1 The INGENICO ICT250 Terminal The Ingenico iCT250 Terminal consists of the following elements The Terminal Handset The kit magic box that comes with the iCT250 terminal provides the connection to Ethernet broadband telephone line power and RS232 ...

Page 7: ...structions shown below o Plug Power lead Telephone line Ethernet cable Serial link RS232 cable o Install caps in the lead through as indicated on the figure o Close the compartment with the cable cover provided like the procedure describe at chapter 7 7 The power adapter and Figure 8 cable that connects the terminal to a 100 240V power outlet ...

Page 8: ... 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1 0 Easy loading printer 2 1 1 Features of the iCT250 Figure 1 Features of the Ingenico iCT250 Smart card reader Connection Ports SAM GPRS SIM card compartment 18 key backlit keyboard Magnetic stripe reader Color display ...

Page 9: ...r The Red CANCEL key cancels the procedure in progress goes to idle state The Green ENTER key validates the input selections and information The Menu key provides access to the EFTPOS terminal menu 2 1 2 The ICT250 Keyboard The keyboard is comprised of the 0 to 9 keys They are used for data entry amount PIN and manual card number entry The keyboard layout consists of Keyboard 0 through 9 Red CANCE...

Page 10: ...y or in some instances to the main display 2 1 2 4 FUNCTION Key The FUNCTION key is used to enter the function menu 2 1 2 5 Soft Function Keys These are the four keys located just below the display screen They are controlled by the software and their function changes depending on the prompts displayed on the bottom line of the display The function of these keys is displayed on the bottom line when...

Page 11: ...rd The card can be read either from bottom to top or from top to bottom with the stripe facing the terminal Use a regular movement in order to ensure a reliable card read 2 1 3 2 Smart Card IC Card Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction Only remove the card when prompted by the terminal ...

Page 12: ...terminal has a row of four status lights that are visible on display o When a contactless transaction is started the first left hand status light will be steadily this indicates that the contactless display is in use but a card is not being read o When the contactless card is presented to the contactless active zone during a transaction the second third and fourth status lights will be lit in turn...

Page 13: ...ARK SOFTWARE OPERATING GUIDE Version 1 0 2 2 The iPP280 PIN pad The Ingenico IPP280 PIN pad consists of the following elements The PIN pad Handset The interface cable that connects the IPP280 PIN pad to the iCT2XX terminal Connects on the terminal end in USB Host connection port ...

Page 14: ...SKYZER TECHNOLOGIES PAGE 14 OF 116 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1 0 Backlit display 2 2 1 Features of the Pinpad Keyboard Four LED lights ...

Page 15: ...ction keys allow account selection and navigation keys Backlit display The Green ENTER key validates the input selections and information The Yellow CLEAR key cancels the last character The Red CANCEL key cancels the procedure in progress goes to idle state Contactless Active Zone 2 2 2 The iPP280 Keyboard Keyboard Four LED lights ...

Page 16: ...n 1 0 2 2 3 The iPP310 PIN pad The Ingenico IPP310 PIN pad consists of the following elements The PINpad Handset The interface cable that connects the IPP310 PIN pad to the iCT250 terminal The PIN shield for the IPP310 PIN pad Connects on the terminal end in USB Host connection port Connects on the iPP310 Pinpad ...

Page 17: ...TER Key The ENTER key is used to signal the end of a PIN or Signature entry or a YES response to a question 2 2 3 3 Yellow CLEAR Key The CLEAR key is used to clear data that has been entered incorrectly or to signal a NO response to a question 2 2 3 4 Red CANCEL Key The CANCEL key is used to cancel the current action and return to the main display 2 2 3 5 Soft Function Keys These are the four keys...

Page 18: ...ntactless PIN pad has a row of four status lights that are visible on display o When a contactless transaction is started the first left hand status light will be steadily this indicates that the contactless display is in use but a card is not being read o When the contactless card is presented to the contactless active zone during a transaction the second third and fourth status lights will be li...

Page 19: ...F 116 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1 0 2 3 ICT250 Port Layout The following ports are as defined at the rear of the Ingenico iCT250 terminal Figure 2 Port Layout for Ingenico ICT250 ...

Page 20: ...252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1 0 2 4 The INGENICO iWL252 Terminal The Ingenico iWL252 terminal consists of the following elements The iWL252 Terminal Handset The iWL200 cradle that comes with the iWL252 terminal provides the charging connection ...

Page 21: ... OF 116 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1 0 The power adapter that connects the terminal to a 5VDC supply via 240VAC power outlet Lithium ion battery that connects to iWL25x terminal ...

Page 22: ...250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1 0 Easy loading printer 2 4 1 Features of the iWL252 Smart card reader Mini USB Connection Port SAM SIM card and battery compartment 18 key backlit keyboard Magnetic stripe reader Color display ...

Page 23: ...lidates the input selections and information The Menu key provides access to the EFTPOS terminal menu To FEED the paper press and hold down the CLEAR key to advance the paper 2 4 2 The iWL252 Keyboard The keyboard is comprised of the 0 to 9 keys They are used for data entry amount PIN and manual card number entry Figure 3 Keyboard of Ingenico iWL25X The keyboard layout consists of Keyboard 0 throu...

Page 24: ...and return to the previous display or in some instances to the main display 2 4 2 4 FUNC Key The FUNCTION key is used to enter the function menu 2 4 2 5 MENU Key The MENU key is used to access EFTPOS terminal menus 2 4 2 6 Soft Function Keys These are the four keys located just below the display screen They are controlled by the software and their function changes depending on the prompts displaye...

Page 25: ...alpha letters for that key 2 4 3 Card Reader 2 4 3 1 Magnetic Stripe Card The card can be read either from bottom to top or from top to bottom with the stripe facing the terminal Use a regular movement in order to ensure a reliable card read 2 4 3 2 Smart Card IC Card Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction Only remove the...

Page 26: ...terminal has a row of four status lights that are visible on display o When a contactless transaction is started the first left hand status light will be steadily this indicates that the contactless display is in use but a card is not being read o When the contactless card is presented to the contactless active zone during a transaction the second third and fourth status lights will be lit in turn...

Page 27: ...tch located at the rear of the terminal and pull the cover to the rear of the terminal Insert the paper roll into the compartment following the directions shown on the below picture Pull the paper up to the top of the terminal Maintain the paper and close the cover Press simultaneously on both upper corners of the paper compartment as shown by red arrows below until it clips into position ...

Page 28: ...over by pushing on the clips with your nails as shown by the arrows in the picture Take out the battery pack which is included in the box and locate the battery s connector beside the battery compartment Plug the battery pack connector into the socket making sure it clicks into place as shown Place the battery pack into its compartment Check that the wires are flat and close the cover ...

Page 29: ...n 1 0 2 4 6 POWER ON IWL TERMINAL To power on iWL25X terminal simply press the ENTER Green Key 2 4 7 POWER OFF IWL TERMINAL To power off iWL25X terminal simply press and hold down the CLEAR Yellow and FUNC key together Ensure the terminal is not connected to the charger and off the base when perform this function ...

Page 30: ... Configuration There is one base design used for docking the IWL series terminal The iWL bases bring comfort efficiency and robustness to the merchant thanks to its design made for an ultra fast docking The iWL252 base range is composed of 3 designs Charging only base Ethernet and Dialup Modem base Bluetooth base Figure 3 Feature of iWL252 Base ...

Page 31: ...d only this icon will be displayed When Terminal is within range of its Base and Bluetooth link has been interrupted this icon is displayed until connection is re established When Terminal registers with the Network provider it will display this icon Note Bluetooth Connectivity complies with Bluetooth v2 1 EDR Enhanced Data Rate Class 1 Operating range is subject to site location and prevailing co...

Page 32: ...nd mains power connection when an iWL series terminal is on or off its Base Explanation of some of the icons provided below The power plug icon is only displayed with the battery when terminal is on its Base or Receiving power from the USB connection when off the Base 1 Battery not installed 2 Battery fully discharged 3 Battery is partially charged or charging up 4 Battery is fully charged ...

Page 33: ... Key Injection PKMS Configuration 7418 and then 1 64 Remote Key Injection PKMS Initialisation 87 and then 6987 67 Enable Receipt Header 7418 and then 2 68 Configure Receipt Header and Footer 3825 69 Disable Receipt Header 7418 and then 2 71 Restart Terminal 86 72 Reset GPRS Link 3823 72 Disable Credit Account Prompt 11 and then 8099 73 Enable Credit Account Prompt 11 and then 8099 73 Terminal Mana...

Page 34: ...t the terminal perform the shortcut key function as below from the idle screen 4 IWL 252 Bluetooth Terminal Base Pairing and Un pairing Functions The iWL252 Bluetooth terminal requires pairing or associating with its base before use When paired the terminal must be returned and correctly Description Shortcut Key Restart Terminal FUNC Clear ...

Page 35: ... Enter 0 Zero Key 3 0 ENTER PASSWORD Key in 6988 followed by ENTER 4 0 FUNCTIONS 0 TELIUM MANAGER Press 0 Zero to select TELIUM MANAGER NOTE DO NOT SELECT ANY OTHER FUNCTIONS 5 0 TELIUM MANAGER 1 Consultation 2 Evolution 3 Initialization 4 Diagnosis Press 3 to select INITIALIZATION NOTE DO NOT SELECT ANY OTHER FUNCTIONS 6 0 INITIALIZATION 1 Parameters 2 Hardware 3 Screen Saver 4 Password Press 2 t...

Page 36: ...ciation with that base The terminal will display the outcome of the association attempt Press ENTER 11 0 BASE UPDATE 1 This Base IR 2 Base Name When the terminal is successfully associated with a base the terminal will prompt for BASE UPDATE menu Select option 1 the base that the terminal is newly associated with to configure the base i e Modem configuration 12 0 REMOVE BASE 1 Base Name 1 2 Base N...

Page 37: ...al When plugging in please ensure that the terminal is powered off Step Terminal Display Comment 1 0 NITRO Press FUNC 2 0 FUNCTION Enter 77 and press ENTER 3 0 ENABLE EXTERNAL PINPAD Press ENTER to enable the external pinpad port on the terminal or CLEAR to cancel and exit to idle prompt 4 0 PIN pad will display the backlight display colour to select from Use the soft or navigation key on the term...

Page 38: ...ON Enter 77 and press ENTER 3 0 DISABLE EXTERNAL PINPAD Press ENTER to disable the external pinpad port on the terminal or CLEAR to cancel and exit to idle prompt 4 0 RESTARTING TERMINAL Terminal and PIN pad will be restarted and PIN pad will be disabled 5 0 PIN pad will display a smiley face on the screen once deactivated Simply uncover the rear compartment of the ICT2XX terminal and unplug the P...

Page 39: ...0 NITRO Press MENU 2 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 ADMIN MENU 3 SUPERVISOR MENU Enter 0 zero 3 0 ENTER PASSWORD Enter 6988 and press ENTER 4 0 0 TELIUM MANAGER Select TELIUM MANAGER 5 0 1 Consultation 2 Evolution 3 Initialization 4 Diagnosis Press number 3 key to select INITIALIZATION 6 0 1 Parameters 2 Hardware 3 Password 4 Header Press number 1 key to select PARAMETERS 7 0 Date and time Langu...

Page 40: ...C CLEAR key together for 2 seconds Once the terminal has been restarted it will then synchronise the pinpad with EFTPOS terminal 5 4 Deactivating an iPP310 PIN pad To deactive an iPP310 PIN pad perform the steps below Step Terminal Display Comment 1 0 NITRO Press MENU 2 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 ADMIN MENU 3 SUPERVISOR MENU Enter 0 zero 3 0 ENTER PASSWORD Enter 6988 and press ENTER 4 0 0 TE...

Page 41: ... arrow key to scroll down to Pinpad and Press ENTER key to select Pinpad 8 0 PINPAD No Yes Autodetect Select NO and press the ENTER key 9 0 Date and time Language Terminal Number Currency Terminal Number Currency Pabx Pinpad Press CANCEL twice to return to the EFTPOS idle screen 10 0 NITRO Press and hold down FUNC CLEAR for 2 seconds which will cause the terminal to restart and synchronise the pin...

Page 42: ...national Identifier by default 001 that the terminal uses to route messages to Paymark Press ENTER 7 0 COMMS MODE 1 DIAL UP Select the preferred COMMS mode by pressing the corresponding number key By default 1 DIAL UP is always selected Press 1 for Dial up configuration followed by ENTER and proceed with the configuration 2 TCP IP DIAL Press 2 for TCP IP Dialup as backup configuration followed by ...

Page 43: ...y used nowadays 3 Tone Blind Dial this is the same as Tone dial however the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host This is used where the quality of the dial tone is low 4 Pulse Blind Dial this communication setting is used for the older PABX systems and is rarely used nowadays 3 0 PABX 1A or 1W Press ENTER to bypass if n...

Page 44: ...ting a valid NZ dial tone If a valid dial tone isn t detected Transmission Error will be displayed 2 Pulse Dial this communication setting is used for the older PABX systems and is rarely used nowadays 3 Tone Blind Dial this is the same as Tone dial however the modem ignores the health of the dial tone on the line and simply dials the configured phone number to call the host This is used where the...

Page 45: ...ymark Secondary DNS address By default it is set to direct2 paymark co nz Press ENTER 11 0 USE DNS Y N 2 NO Option 2 to allow the terminal to use Paymark IP address 12 0 IP Primary HOST IP ADDRESS 117 120 34 110 This parameter specifies the Primary Host IP Address By default it is set to 117 120 34 110 Press ENTER 13 0 IP Secondary HOST IP ADDRESS 117 120 32 110 This parameter specifies the Second...

Page 46: ...al to use Paymark DNS address Option 1 is selected by default 5 0 IP Primary HOST DNS direct paymark co nz This parameter specifies the Paymark Primary DNS address By default it is set to direct paymark co nz Press ENTER 6 0 IP Secondary Host DNS direct2 paymark co n This parameter specifies the Paymark Secondary DNS address By default it is set to direct2 paymark co nz Press ENTER 7 0 USE DNS Y N...

Page 47: ... 33876 This parameter specifies the GPRS Secondary Port Number of Paymark network By default the host port number is set to 33876 Press ENTER 5 0 USE DNS Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 6 0 GPRS Primary HOST DNS gprs paymark co nz This parameter specifies...

Page 48: ...DE Version 1 0 11 0 SAVE CONFIG Y N Terminal prompts to save configuration Press ENTER to save configuration on the terminal or CLEAR to exit and return to idle screen 12 0 START GPRS Y N Terminal prompts to start GPRS link Press ENTER to start GPRS or CLEAR to exit without starting GPRS link to Paymark ...

Page 49: ... Port Number of Paymark network By default the host port number is set to 33876 Press ENTER 5 0 QUICK DIAL 1 YES 2 NO This parameter sets up the speed of the terminal to dial By default is selected as 1 YES or press 2 NO to disable quick dial 6 0 DIAL MODE 1 TONE 2 PULSE 3 TONE BLIND 4 PLUSE BLIND This parameter sets up the way that the terminal dials Select the preferred mode by pressing the corr...

Page 50: ...0 USE DNS Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 10 0 GPRS Primary HOST DNS gprs paymark co nz This parameter specifies the Paymark Primary DNS address By default it is set to grps paymark co nz Press ENTER 11 0 GPRS Secondary Host DNS gprs2 paymark co nz This p...

Page 51: ...is parameter specifies the Secondary TCP IP Port Number of Paymark network Press ENTER 5 0 ENABLE DHCP Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set the IP address for the terminal Option 1 to allow the terminal to dynamically obtain its IP address and proceed with step 7 0 Option 1 is selected by default Option 2 to enter in static IP address for the terminal and procee...

Page 52: ... parameter specifies the Paymark IP Primary DNS address By default it is set to direct paymark co nz Press ENTER 13 0 IP Secondary Host DNS direct2 paymark co n This parameter specifies the Paymark IP Secondary DNS address By default it is set to direct2 paymark co nz Press ENTER 14 0 GPRS Primary HOST DNS gprs paymark co nz This parameter specifies the Paymark GPRS Primary DNS address By default ...

Page 53: ...T 33876 This parameter specifies the Secondary TCP IP Port Number of Paymark network Press ENTER 5 0 ENABLE DHCP Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set the IP address for the terminal Option 1 to allow the terminal to dynamically obtain its IP address and proceed with step 7 0 Option 1 is selected by default Option 2 to enter in static IP address for the terminal ...

Page 54: ...dials the configured phone number to call the host This is used where the quality of the dial tone is low 4 Pulse Blind Dial this communication setting is used for the older PABX systems and is rarely used nowadays 13 0 PABX 1A or 1W Press ENTER to bypass if no PABX prefix is required This parameter specifies the PABX numbers that the terminal dials to access an outside line Note The terminal paus...

Page 55: ...arameter specifies the Paymark GPRS Primary DNS address By default it is set to grps paymark co nz Press ENTER 19 0 GPRS Secondary Host DNS gprs2 paymark co nz This parameter specifies the Paymark GPRS Secondary DNS address By default it is set to gprs2 paymark co nz Press ENTER 20 0 START TCP IP Y N Terminal prompts to start TCP IP link Press ENTER to start the link or CLEAR to exit without start...

Page 56: ...rameter specifies the Nitro baud rate speed that the terminal can communicate to POS system By default the baud rate speed is set to 9600 To set the baud rate speed on the terminal press the corresponding number key to set the preferred baud rate speed Example Press 2 to set the baud rate speed to 38400 or press 3 to set to 115200 4 0 SAVE CHANGE Y N Terminal will prompt to save the changes made P...

Page 57: ...ct the preferred communication link with the POS ECR system Step Terminal Display Description 1 0 NITRO Press FUNC 2 0 FUNCTION Enter 6629 and press ENTER 3 0 INTERFACE COM PORT 1 RS232 2 USB Press the corresponding number key to select the preferred interface com port to link with the POS ECR system followed by ENTER 1 RS232 2 USB 4 0 RESET INTERFACE Y N Press ENTER to reset interface link or CLE...

Page 58: ...0 FUNCTION Enter 9902 and press ENTER 5 0 RESET MERCHANT CONFIG ENTER OR CLEAR ENTER to reset the parameters or CLEAR to cancel and exit to idle prompt 6 0 PLEASE WAIT Terminal displays PLEASE WAIT while retrieving the default merchant configuration 7 0 EFTPOS MEMORY RESET Terminal prompts EFTPOS MEMORY RESET while resetting the merchant configuration and returns to idle NOTE When the memory reset...

Page 59: ... contactless credit card and the contactless device contactless cards have an antenna embedded in the card plastic By simply holding the contactless card within a few centimetres of the contactless device at the point of sale the card is detected and the chip in the card is powered on This allows a wireless communication link to be established between the card and the reader enabling the transfer ...

Page 60: ...ion 1 0 NITRO Press MENU 2 0 PAYMARK EFTPOS 1 SUPERVISOR MENU 2 Press 0 Zero key 3 0 ENTER PASSWORD Enter 6988 followed by ENTER 4 0 FUNCTIONS 0 TELIUM MANAGER Press 0 Zero to select TELIUM MANAGER NOTE DO NOT SELECT ANY OTHER FUNCTIONS 5 0 TELIUM MANAGER 1 Consultation 2 Evolution 3 Initialization 4 Diagnosis 5 Deletion Press 3 to select INITIALIZATION NOTE DO NOT SELECT ANY OTHER FUNCTIONS 6 0 I...

Page 61: ...nal or NO to disable the contactless functionality on the terminal 9 0 SERIAL LINK Internal COM0 USB Press the down arrow key to select INTERNAL to have the contactless functionality enabled on followed by ENTER NOTE if pinpad is attached then select USB to have the contactless available on the pinpad 10 0 INITIALIZATION Date and time Language Terminal Number Currency Pabx Pinpad Contactless Swipe...

Page 62: ... below to activate contactless Step Terminal Display Description 1 0 NITRO Press FUNC 2 0 FUNCTION Enter 7418 and press ENTER 3 0 SELECT OPTION 1 RKI CONFIG 2 ENABLE CTL 3 ENABLE RCPT HDR 4 ENABLE MERC RCPT Press 2 key to activate contactless 4 0 ACTIVATE CTL Press ENTER to activate contactless or CLEAR to exit without activating contactless 5 0 CONTACTLESS ACTIVATED Contactless is now activated a...

Page 63: ...ow to deactivate contactless Step Terminal Display Description 1 0 NITRO Press FUNC 2 0 FUNCTION Enter 7418 and press ENTER 3 0 SELECT OPTION 1 RKI CONFIG 2 ENABLE CTL 3 ENABLE RCPT HDR 4 ENABLE MERC RCPT Press 2 key to deactivate contactless 4 0 DISABLE CTL Press ENTER to deactivate contactless or CLEAR to exit without deactivating contactless 5 0 CONTACTLESS DEACTIVATED Contactless is now deacti...

Page 64: ...ON Enter 7418 press ENTER 3 0 SELECT OPTION 1 RKI CONFIG 2 ENABLE CTL 3 ENABLE RCPT HDR 4 ENABLE MERC RCPT Select option 1 for RKI configuration by pressing the corresponding number key 4 0 RKI CONFIG ENTER OR CLEAR Press ENTER to proceed with the RKI configuration or CLEAR to cancel and exit to idle screen 5 0 NII 018 This parameter specifies the Network International Identifier that the terminal...

Page 65: ...OR CLEAR Press ENTER to proceed with the RKI configuration or CLEAR to cancel and exit to idle screen 5 0 NII 018 This parameter specifies the Network International Identifier that the terminal uses to route messages to Paymark Press ENTER 6 0 RKI HOST IP ADDRESS 117 120 34 103 This parameter specifies the RKI HOST IP ADDRESS of the Paymark where it will be connecting to download the keys By defau...

Page 66: ...II 018 This parameter specifies the Network International Identifier that the terminal uses to route messages to Paymark Press ENTER 7 0 RKI HOST IP ADDRESS 117 120 35 3 This parameter specifies the RKI HOST IP ADDRESS of Paymark SIM card where it will be connecting to download the keys By default the RKI PKMS Host IP Address is set as 117 120 35 3 7 1 RKI HOST IP ADDRESS 117 120 34 103 For Third ...

Page 67: ... and press ENTER 4 0 REMOTE INIT IN PROGRESS Terminal starts to download remote keys into the terminal from the Paymark host 5 0 PROCESSING NOW Terminal has begun to download the keys into the terminal 6 0 ACCEPTED RKI logon was successful to download the keys to the terminal After a successful RKI PKMS key injection into the terminal reseller will then need to contact Paymark Key Assist helpline ...

Page 68: ...FTPOS receipt Step Terminal Display Comment 1 0 NITRO Press FUNC 2 0 FUNCTION Enter 3825 press ENTER 3 0 SELECT OPTION 1 RKI CONFIG 2 ENABLE CTL 3 ENABLE RCPT HDR 4 ENABLE MERC RCPT Select option 3 for Enable Receipt Header by pressing the corresponding number key 4 0 ENABLE PRINTING RECEIPT HEADER To ENABLE PRINTING RECEIPT HEADER press the ENTER key to enable and then return to idle screen or CL...

Page 69: ...Name It can be configured by entering the desired Merchant Name using the numeric keypads then the FUNC key to access the alpha characters then press ENTER Note Up to 20 characters can be entered per line 6 0 ADDRESS LINE 1 XXXXXXXXXXXXXXXX This parameter specifies the address in which you would like to appear on printed receipt NOTE Two address lines can appear on printed receipted Example Addres...

Page 70: ...n FUNC key 5 times for a single space Repeat until required numbers of spaces have appeared Refer below for Alphanumeric Key Entry guide The alphanumeric keys are grouped in the following way 1 Q Z space q z 2 A B C a b c 3 D E F d e f 4 G H I g h i 5 J K L j k l 6 M N O m n o 7 P R S p r s 8 T U V t u v 9 W X Y w x y 0 _ To enter an alpha letter first press the corresponding number key and then p...

Page 71: ... Terminal Display Comment 1 0 NITRO Press FUNC 2 0 FUNCTION Enter 3825 press ENTER 3 0 SELECT OPTION 1 RKI CONFIG 2 ENABLE CTL 3 ENABLE RCPT HDR 4 ENABLE MERC RCPT Select option 3 for Enable Receipt Header by pressing the corresponding number key 4 0 DISABLE PRINTING RECEIPT HEADER To DISABLE PRINTING RECEIPT HEADER press the ENTER key to disable and then return to idle screen or CLEAR to cancel w...

Page 72: ...ON Enter 86 and press ENTER 3 0 RESTART TERMINAL Press ENTER to restart the terminal or CLEAR to cancel and return to idle screen 6 9 RESET GPRS LINK This function allows the merchant to reset GPRS link Step Terminal Display Description 1 0 Press FUNC 2 0 FUNCTION Enter 3823 and press ENTER 3 0 RESET GPRS LINK ENTER OR CLEAR Press ENTER to select to reset GPRS link or CLEAR to exit and return to i...

Page 73: ... the password 8099 followed by ENTER 4 0 DISABLE CREDIT ACCOUNT Press ENTER to disable credit account or CLEAR to exit out without disabling the credit account Terminal will return to idle screen afterwards 7 2 Enable Credit Account Prompt This function allows merchant to enable the credit account prompt from displaying at the account selection screen Step Terminal Display Description 1 0 NITRO Pr...

Page 74: ...R to configure the TMS parameters CLEAR to cancel and exit to idle prompt 4 0 TMS TERMINAL ID XXXXXXXX This parameter specifies the TMS Terminal ID which is by default the last 8 digits of the terminal serial number 6 0 TMS NII 201 This parameter specifies the Network International Identifier that the terminal uses to route messages to TMS Press ENTER 7 0 TMS URL www skyzertms co n z This paramete...

Page 75: ...rk International Identifier that the terminal uses to route messages to TMS Press ENTER 7 0 TMS URL www skyzertms co n z This parameter specifies the TMS URL By default is set to www skyzertms co nz Press ENTER 8 0 PRIMARY HOST IP ADDRESS 202 180 114 12 This parameter specifies the Primary Host IP Address By default is set to 202 180 114 12 Press ENTER 9 0 PRIMARY HOST PORT 3200 This parameter spe...

Page 76: ...le screen 4 0 TMS ACTION CONNECTING Establishing the link between the terminal and the TMS host 5 0 TMS ACTION LOGON The terminal logs on to the TMS host 6 0 TMS ACTION PLEASE WAIT The terminal briefly displays PLEASE WAIT and then starts to download the application software on the terminal 7 0 TMS ACTION FILE DOWNLOAD NZXXXXXXXXXX XXXXXX XXXXXX The terminal starts to download the first applicatio...

Page 77: ... reset the TMS download if the download was failed on the previous attempt Step Terminal Display Comment 1 0 NITRO Press FUNC 2 0 FUNCTION Enter 1234 and press ENTER 3 0 PROCESSING PLEASE WAIT Terminal is resetting the TMS download and returns to the idle screen NOTE Upon completion of the reset TMS download perform FUNC 2467 to begin EFTPOS application software download again ...

Page 78: ...ncy or in local currency i e NZD All transactions will be settled together by the terminal for that merchant but the Card Acquirer will take care of splitting these transactions as required The BNZ CSE application will provide two options Chip card transactions Magnetic stripe transactions 9 1 CurrencySelect EFTPOS Supported Currencies CurrencySelect EFTPOS is available in 12 currencies and you ca...

Page 79: ...re Commerce CSE application Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 3025707 and press ENTER 3 0 ENABLE DCC ENABLE DCC will be displayed Press ENTER 4 0 DCC ACTIVATED DCC application has now been activated Disable Pure Commerce CSE Application Perform the steps below to disable Pure Commerce CSE application Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 3025...

Page 80: ...SE merchant ID will be same as the Paymark Merchant ID 6 0 PRIMARY HOST PORT 6880 This parameter specifies the Primary Host Port for Pure Commerce CSE Press ENTER Be default it is set to 6880 7 0 SECONDARY HOST PORT 6880 This parameter specifies the Secondary Host Port for Pure Commerce CSE Press ENTER By default it is set to 6880 8 0 RATE SERVER HOST DNS www currencyselect bnz co nz This paramete...

Page 81: ...gether to communicate and display currency selection when international card is been used 9 1 3 Pure Commerce CSE Connection Test This function will be used to check the connection between the terminals to Pure Commerce CSE host Perform the steps below for connection test Step Terminal Display Comment 1 0 NITRO Press FUNC 2 0 FUNCTION Enter 3025700 and press ENTER 3 0 PROCESSING NOW Terminal is ch...

Page 82: ... range 4 0 DOWNLOAD COMPLETE PRESS ENTER Press the ENTER key on the terminal to exit to the idle screen 9 1 5 Pure Commerce CSE Rates Table Download This function downloads the exchange rates table from Pure Commerce CSE host for different countries currency that are supported on the terminal The rates will be updated on the terminal at hourly basis Step Terminal Display Comment 1 0 NITRO Press FU...

Page 83: ...3 0 PRINTING Terminal will print the current exchange rates on the terminal Note Terminal will display Rates table Expired if the rates has not been updated 9 1 7 Pure Commerce CSE Configuration Reset This function resets currency select configuration to default settings Step Terminal Display Comment 1 0 NITRO Press FUNC 2 0 FUNCTION Enter 3025706 and press ENTER 3 0 RESET MERCHANT CONFIG ENTER OR...

Page 84: ...X SELECT CURRENCY NZD AUD USD MORE F1 F2 F3 F4 Select the currency displayed or press MORE for more currency option This will be displayed when the transaction is been performed through swipe using Magnetic Stripe card Example PRESS F2 for AUD currency If the card has been inserted proceed with step 8 0 8 0 PURCHASE AUD 9 44 NZD 10 00 RATE 1 0581245 SELECT CURRENCY NZD AUD Advise the cardholder to...

Page 85: ...Receipt Format SKYZER TECHNOLOGIES 61E HUGO JOHNSTON DR PENROSE EFTPOS TERMINAL 00901355 TIME 30SEP14 13 10 TRAN 000156 CREDIT VISA CARD 0000 AUTH PURCHASE 10 00 RATE 1 05847000042 Includes Commission Of 0 0313161 TOTAL AUD 9 44 Transaction Currency I DECLARE THAT I HAVE BEEN GIVEN A CHOICE OF PAYMENT CURRENCY I AGREE TO PAY THE ABOVE TOTAL AMOUNT AND UNDERSTAND THAT THE CHOICE OF CURRENCY IS FINA...

Page 86: ... can be initiated from the POS system To perform this function double click on the C icon which is located on the right bottom taskbar To initiate a merchant logon perform the steps below Select EFTPOS F2 tab where LOGON tab is located Select LOGON to establish connectivity between the POS and Paymark network If successful an ACCEPTED response will be returned to the POS system ...

Page 87: ...be cleared from the terminal in order that all stored transaction data can be processed through the host Until stored pending reversals are cleared it will not be possible to access the merchant configuration menu and new merchant details will not be accepted by the terminal For quick view terminal will display the type of transaction stored on the top right hand side of the screen If it is a reve...

Page 88: ...nt administration functions are available 11 2 1 Shift Totals This function allows the merchant to determine the total count and amount of all accepted transactions supported by the terminal since the totals where last reset by the merchant Select the Settlement function on the POS system which will display the function as below Select SHIFT TOTALS to print and of the terminal totals ...

Page 89: ...YZER TECHNOLOGIES PAGE 89 OF 116 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1 0 This also displays the shift total function on the right hand side of the control panel ...

Page 90: ...PAYMARK SOFTWARE OPERATING GUIDE Version 1 0 11 2 2 Reset Shift Totals To reset the shift totals on the POS system click on reset tab next to shift totals as shown below Once tick is displayed select Shift Totals twice to reset the totals to zero Once done Un tick reset tab ...

Page 91: ...ither the current subtotals or historical settlement information from Paymark NOTE Settlement inquiry data can be retrieved retrospectively to a maximum of 14 days Select the Settlement function on the POS system which will display the function as below Select the PRE SETTLE to perform the settlement inquiry A window will be displayed as below Select YES for todays or NO for other days inquiry ...

Page 92: ...5 PAYMARK SOFTWARE OPERATING GUIDE Version 1 0 If NO is selected then another window will be displayed asking to key in the date of the day the settlement inquiry is required for on the terminal Key in the date followed by the ENTER on the terminal DATE DDMMYYYY XX XX XXXX ...

Page 93: ...rformed successfully when the terminal is within the settlement window defined by Paymark for the particular merchant and terminal Select the Settlement function on the POS system which will display the function as below Select SETTLE to perform the Cut over A window will be displayed as below Select YES to proceed with the cut over or NO to cancel and returned to preivous screen If proceeded with...

Page 94: ... OPERATING GUIDE Version 1 0 NOTE Any stored EOV offline and or Contactless transactions will be prompt to upload when Settlement Inquiry Cutover is performed To upload those stored transactions at that time press ENTER or CLEAR to decline uploads and proceed with Settlement Inquiry Cutover ...

Page 95: ...cally journals all the transactions that are performed on the terminal by storing them on the POS system To view the journal transactions select the Eftpos function from the POS system and then select JOURNAL F4 tab This will display all the electronically journal transactions To view the previous first last or next transaction journal press the corresponding tabs ...

Page 96: ...enerated as a result of the last cardholder transaction This function is used if the original receipt is damaged or illegible A financial transaction reprint receipt should still be available after a non financial transaction is completed To perform the reprint function select the reprint function from the POS system and then select EFTPOS F2 tab then followed by the REPRINT tab to print of a dupl...

Page 97: ... limit is in place for both the number of transactions accepted per card and the purchase amount EFTPOS OFFLINE is displayed on the screen of the ICT2XX if an IPP280 or IPP310 pinpad is attached If the terminal is a multi merchant unit EFTPOS OFFLINE will be displayed on screen at the Merchant selection prompt and the PAYMARK EFTPOS menu prompt will be changed to EFTPOS OFFLINE to indicate termina...

Page 98: ...e failed transaction in offline mode and is stored in the terminal memory Any subsequent transactions executed will be stored in the terminal memory as an EOV transaction If NO CLEAR is selected the terminal will go into EOV mode without processing the failed transaction All the swipe card transaction executed in EOV mode will always require Signature whereas chip card transactions could require t...

Page 99: ...nsaction in batches of five with two minutes interval until all has been uploaded to Paymark network If required the merchant can also perform this function to manually upload any electronic offline transactions stored on the terminal to Paymark network From the EFT Client panel click on Diagnostics tab to perform EOV upload At the PRINT STORED TRANSACTION TOTALS click on YES to print out stored t...

Page 100: ...d with next function without uploading the transaction or CANCEL to cancel out of the diagnostic menu NOTE If the terminal is in the process of uploading the offline transactions to Paymark network and merchant wishes to use the EFTPOS terminal they can interrupt the upload by simply swiping the card where it may take few seconds before terminal prompts TEMPORARILY HALT TRANSMISSION Y N The mercha...

Page 101: ...ANCEL to cancel and return to idle prompt 4 1 SWIPE CARD Swipe a magnetic stripe card through the magnetic stripe card reader Press ENTER or CLEAR to go to chip read test 4 2 GOOD CARD READ Displays if the terminal is successful to read the magnetic stripe data 4 3 BAD CARD READ Displays if the terminal is unable to read the magnetic stripe data 5 0 CHIP READ TEST ENTER OR CLEAR Press ENTER to sta...

Page 102: ...ompt 8 0 PRINTER TEST ENTER OR CLEAR Press ENTER to perform PRINTER TEST CLEAR to bypass PRINTER TEST or CANCEL to cancel the function and return to idle prompt 8 1 PRINTING Terminal will print a test receipt immediately when ENTER key is pressed 9 0 PINPAD TEST ENTER OR CLEAR Press ENTER to start PINPAD TEST CLEAR to bypass PINPAD TEST or CANCEL to cancel the function and return to idle prompt 9 ...

Page 103: ... TO EXIT TEST PRESS CLEAR OR ENTER ON PINPAD 11 2 Screen should display this during display test Press ENTER or CLEAR to go onto next test 12 0 COMMS TEST ENTER OR CLEAR ENTER to start COMMS TEST CLEAR to bypass COMMS TEST or CANCEL to cancel the function and return to idle prompt 12 1 PROCESSING NOW If COMMS test is performed terminal screen will display PROCESSING NOW and then will return with r...

Page 104: ...POS Diagnostics The below diagnostic functions can be performed from the POS system Select the EFTPOS F2 tab followed by the DIAGNOSTICS tab 13 2 1 Print Stored Transaction Totals To print of the stored transaction totals select YES or NO to proceed with the next function or CANCEL to cancel out from the diagnostic function ...

Page 105: ...l out from the diagnostic function If YES is selected the POS system will prompt to select the option on the terminal On the terminal will prompt to select the following option to perform To Print Terminal Configuration Report Press 1 on the terminal to print off the terminal configuration report To Print EMV Details Press 2 on the terminal to perform the EMV details Select the option to perform o...

Page 106: ...tions it will display NO EMV APPS To Print Last EMV Transaction Press 3 on the terminal to print of the last EMV transaction that was executed on the terminal If there was not EMV transaction executed on the terminal then it will display NO EMV TRANSACTIONS To Print Card Prefix Table Press 3 on the terminal to print of the card prefix table that is supported on the terminal If no card prefix were ...

Page 107: ...ext diagnostic function 13 2 4 Comms Test Transaction To perform the comms test on the terminal select YES or NO to return to the diagnostic function same as the selecting CANCEL This function is performed to diagnose if the PC has connectivity with the Paymark network If the response is returned as ACCEPTED then the PC was able to establish connectivity with the Paymark network successfully Selec...

Page 108: ...l is currently in training mode To exit Training Mode repeat steps 2 and 3 NOTE Before the terminal can operate in training mode the terminal merchant ID s must be configured and the functions that you would like to demonstrate on Once the terminal is in the training mode transactions can be executed When executing transaction in the training mode the amount will be the response code for the trans...

Page 109: ...are must still be taken Do read and understand the instructions before using the equipment DO NOT expose this apparatus to rain or moisture This product is approved for indoor use only Where necessary use a protection cover that prevents ingress of water DO NOT remove any screws or non operator accessible covers DO NOT insert any metallic objects DO NOT allow liquid to spill into the terminal s op...

Page 110: ...tery Status Symbols will be displayed depending on the charge in the battery and whether the handset is on the Base Battery low Battery fully charged off base If the battery symbol shows empty and the terminal displays a Battery Low warning then you should recharge the terminal battery as soon as possible for a minimum of 6 hours DO NOT attempt to use your terminal without its battery pack DO NOT ...

Page 111: ...ersion 1 0 15 6CONNECTION All connections are on the rear of the terminal protected by a cover 15 7OPENING THE CABLE COVER o Unclip the cover by pushing simultaneously on the clips with your nails figure as shown on the figure here below o Lift the cover rearward to remove it as shown by arrows on the figure ...

Page 112: ...f the cover in their housing respectively first as shown on the figure here below and close the cover 15 9 OPENING PRINTER COMPARTMENT Open the printer compartment by lifting the catch located at the rear of the iCT220 iCT250 and pulls the cover to the rear of the terminal Then simply using your thumb push the cover back to access the paper roll ATTENTION Do not force the cover against the cables ...

Page 113: ...lose the lid o Press the top of the lid in the centre as shown by arrow until it clips into position ADVISE If you are inserting a new roll tear off the first length one complete turn 15 11 PAPER SIZE The paper roll size is 58mm width and 40mm diameter max 15 12OPENING SIM CARD COMPARTMENT COVER In order to access the GPRS SIM card slot you must first remove the SIM card compartment cover located ...

Page 114: ...GPRS Before starting switch of the terminal by disconnecting the power supply o Open the cover as indicated at chapter 7 9 o Insert the SIM card into the slot marked GPRS as indicated out in the figure Do not force at the insertion Take care to ensure that the SIM card is inserted in the correct manner The insertion position is engraved on the terminal o To remove the SIM card from the GPRS slot p...

Page 115: ...ECHNOLOGIES PAGE 115 OF 116 NITRO INGENICO ICT250 AND IWL252 2015 PAYMARK SOFTWARE OPERATING GUIDE Version 1 0 15 15 OPERATING ENVIRONMENT The operating temperature range for this device is between 5oC and 45oC ...

Page 116: ...elping you get on with business Contact Details T 64 9 259 0322 sales skyzer co nz service skyzer co nz PO Box 132 177 Sylvia Park 1644 Auckland 61E Hugo Johnston Drive Penrose Auckland WWW SKYZER CO NZ ...

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