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Car Rental – User Quick Ref. for AMEX Terminal iCT220 model (continued).
DROP FEE
11.
On
main screen
press f2/▼
button to go “Transactions Menu”.
12.
Scroll with
f2/▼
button and select
DROP FEE
then press
ENTER
or press
4
button.
13.
Swipe, insert the customer card or manually enter the card number (15 digits).
14.
If swiped, enter the 4DBC
*
(4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC
*
. Press
ENTER.
15.
Enter amount. Press
ENTER
then
ENTER
again to confirm.
16.
Enter rental date (
MMDD
) and press
ENTER.
For “today date” only press
ENTER.
17.
Enter returned date (
MMDD
) and press
ENTER.
For “today date” only press
ENTER.
18.
Enter agreement number. Press
ENTER.
19.
If is a Chip Card and PIN is required, enter the PIN # and press
ENTER
.
20.
Wait for terminal to process transaction and print receipt. Press
ENTER
to print a customer copy.
VOID TRANSACTION
1.
On
main screen
press f2/▼
button to go”Transactions Menu”.
2.
Scroll with
f2/▼
button and select
VOID
then press
ENTER
or press
5
button.
3.
Enter password, if transaction is password protected. Press
ENTER.
4.
Press
0
for
ROC NUMBER
or press
1
for
Agreement Number
(**)
.
5.
Enter the information according you selected on step 4. Press
ENTER
then
ENTER
again to confirm
.
6.
Verify the amount and receipt number to be voided. Press
ENTER
to confirm.
7.
Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press
ENTER
to print a customer copy.
(
**
)
If there are more transactions with the same agreement number, press the
CANCEL
key to find the transaction to be voided then press
ENTER
to proceed
.
REFUND
(Credit)
1.
On
main screen
press f2/▼
button to go “Transactions Menu”.
2.
Scroll with
f2/▼
button and select
REFUND
then press
ENTER
or press
6
button.
3.
Enter password if transaction is password protected. Press
ENTER
.
4.
Swipe customer card or manually enter card number (CHIP cards are not allowed for Refunds). Press
ENTER.
5.
Enter 4DBC
*
(4-digit secure code in front of the card) and if is manually, the expiration date (MMYY). Press
ENTER.
6.
Enter refund amount. Press
ENTER
then
ENTER
again to confirm
.
7.
Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press
ENTER
to print a customer copy.
OFFLINE TRANSACTIONS
CAR RENTAL OFFLINE:
1.
On
main screen
press f2/▼
button to go “Transactions Menu”.
2.
Scroll with
f2/▼
button and select
OFF-LINE TRANS.
then press
ENTER
or press
7
button.
3.
Enter password, if transaction is password protected. Press
ENTER
.
4.
Select
CAR RENT.OFFLINE
then Press
ENTER
or press
0
button
5.
Swipe customer card or manually enter card number (CHIP cards are not allowed for Offline Trans.). Press
ENTER.
6.
Enter 4DBC
*
(4-digit secure code in front of the card) and if is manually, the expiration date (MMYY). Press
ENTER.
7.
Enter amount. Press
ENTER
then
ENTER
again to confirm.
8.
Enter rental date (
MMDD
) and press
ENTER.
For “today date” only press
ENTER.
9.
Enter returned date (
MMDD
) and press
ENTER.
For “today date” only press
ENTER.
10.
Enter agreement number. Press
ENTER.
11.
Enter approval code. Press
ENTER.
12.
Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press
ENTER
to print a customer copy.
*
4DBC is a four-digit, (non-embossed) number that is printed above the Cardmember Account Number on the face of the Card
.