Ingenico AMEX iCT220, Installation Manual, Page: 15 / 16

Retail/Restaurant – User Quick Reference for AMEX Terminal (iCT220 model).
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SALE ( Authorization and Capture )
1. On main Screen swipe, insert the customer card or manually enter the card number (15 digits).
2. If swiped, enter the 4DBC
*
(4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC
*
. Press ENTER.
3. Enter base amount of bill (amount before tip, if applicable). Press ENTER then ENTER again to confirm.
4. Enter tip amount, if available, then press ENTER then ENTER again to confirm .
a. If tip is not known, press ENTER then ENTER again to confirm .
5. If is a Chip Card and PIN is required, enter the PIN # and press ENTER .
6. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
ENTRY OF TIP AT A LATER TIME (for Restaurant ONLY)
1. On main screen press f2/▼ button to go “Transactions Menu”
2. Scroll with f2/▼ button and select ADJUST then press ENTER or press 1 button.
3. Enter 6 digits receipt number (ROC#). Press ENTER then ENTER again to confirm.
4. Enter tip amount. Press ENTER then ENTER again to confirm
5. Terminal displays: “ADJUST APPROVED.”
VOID TRANSACTION
1. On main screen press f2/▼ button to go”Transactions Menu”.
2. Scroll with f2/▼ button and select VOID then press ENTER or press 2 button.
3. Enter password, if transaction is password protected. Press ENTER.
4. Enter 6 digits receipt number (ROC#). Press ENTER .
5. Verify the amount and receipt number to be voided. Press ENTER to confirm.
6. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
REFUND (Credit)
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select REFUND then press ENTER or press 3 button.
3. Enter password, if transaction is password protected. Press ENTER .
4. Swipe customer card or manually enter card number (CHIP cards are not allowed for Refunds). Press ENTER.
5. Enter 4DBC
*
(4-digit secure code in front of the card) and if is manually, the expiration date (MMYY). Press ENTER.
6. Enter refund amount. Press ENTER then ENTER again to confirm .
7. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
OFFLINE TRANSACTION
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select OFF-LINE TRANS then press ENTER or press 4 button.
3. Select SALE then Press ENTER .
4. Enter password, if transaction is password protected. Press ENTER .
5. Swipe customer card or manually enter card number (CHIP cards are not allowed for Offline Trans.). Press ENTER.
6. Enter 4DBC
*
(4-digit secure code in front of the card) and if is manually, the expiration date (MMYY). Press ENTER.
7. Enter amount. Press ENTER then ENTER again to confirm.
8. Enter tip amount, if available, then press ENTER then ENTER again to confirm.
a. If tip is not known, press ENTER then ENTER again to confirm.
9. Enter approval code. Press ENTER.
10. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
CLOSE THE BATCH
1. On main screen press f3/▲ button to go “Administrative Menu”.
2. Scroll with f2/▼ button and select CLOSE BATCH or press the number besides of this option.
3. Enter password and press ENTER.
4. Confirm the sales total and press ENTER.
5. The terminal will prompt to confirm the refund total. If it is ok then Press ENTER , if not press CANCEL.
6. The printer will print the batch reports; confirming the batch was received successfully by the processor.
*
4DBC is a four-digit, (non-embossed) number that is printed above the Cardmember Account Number on the face of the Card
.