Ingenico AMEX iCT220, Installation Manual, Page: 10 / 16

2/4
Lodging – User Quick Ref. for AMEX Terminal iCT220 model (continued).
REFUND
(Credit)
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select REFUND then press ENTER or press 5 button.
3. Enter password, if transaction is password protected. Press ENTER .
4. Swipe customer card or manually enter card number (CHIP cards are not allowed for Refunds). Press ENTER.
5. Enter 4DBC
*
(4-digit secure code in front of the card) and if is manually, the expiration date (MMYY). Press ENTER.
6. Enter refund amount. Press ENTER then ENTER again to confirm .
7. Terminal displays: “TRANSACTION ACCEPTED” and a receipt prints. Press ENTER to print a customer copy.
RETAIL TRANSACTION
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select RETAIL TRANS. then press ENTER or press 6 button.
3. Swipe, insert the customer card or manually enter the card number (15 digits).
4. If swiped, enter the 4DBC
*
(4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC
*
. Press ENTER.
5. Enter amount. Press ENTER then ENTER again to confirm.
6. If is a Chip Card and PIN is required, enter the PIN # and press ENTER .
7. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
RESTAURANT TRANSACTIONS
RESTAURANT SALE
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select RESTAURANT TRANS. then press ENTER or press 7 button.
3. Select RESTAURANT SALE then Press ENTER or press 0 button
4. Swipe, insert the customer card or manually enter the card number (15 digits).
5. If swiped, enter the 4DBC
*
(4-digit secure code in front of the card). If it is manually then enter the expiration date
(MMYY) and the 4DBC
*
. Press ENTER.
6. Enter amount. Press ENTER .
7. Enter tip amount. Press ENTER then ENTER again to confirm.
a. If tip is not known, press ENTER then ENTER again to confirm.
8. If is a Chip Card and PIN is required, enter the PIN # and press ENTER .
9. Wait for terminal to process transaction and print receipt. Press ENTER to print a customer copy.
RESTAURANT ADJUSTMENT
1. On main screen press f2/▼ button to go “Transactions Menu”.
2. Scroll with f2/▼ button and select RESTAURANT TRANS. then press ENTER or press 7 button.
3. Select ADJUSTMENT then Press ENTER or press 1 button
4. Enter 6 digits receipt number (ROC#). Press ENTER then ENTER again to confirm.
5. Enter tip amount. Press ENTER then ENTER again to confirm.
6. Terminal displays: “ADJUST APPROVED.”
*
4DBC is a four-digit, (non-embossed) number that is printed above the Cardmember Account Number on the face of the Card
.