InfoPrint 6500 Series, User Manual

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Chapter 7
Fault Messages
B13 ERROR:
NOT COMPATIBLE*
Yes The printer is not
compatible with the
downloaded program. Use the correct emulation
software options(s) for this
printer model.
B19 ERROR:
DC RETURNED*
No This message
indicates an
incorrectly assembled
and tested machine. Contact your InfoPrint
service representative.
B20 STATUS: 00%
DOWNLOAD MODE N/A Status message
informing the operator
that software is being
downloaded. No action required.
B21 STATUS:
PRINTER RESET
N/A Status message
informing the operator
that the printer is
undergoing a system
reset. No action required.
B22 ERROR:
DECOMPRESS SIZE*
No Flash memory has not
passed boot
initialization tests. Contact your InfoPrint
service representative.
B23 ERROR:
DECOMPRESS CKSUM*
No Flash memory has not
passed boot
initialization tests. Contact your InfoPrint
service representative.
B30 - STATUS:INITIALIZING N/A Status message
informing the operator
that software is being
downloaded through
one of the printer’s I/O
ports using the two-
key download
activation. No action required.
B35 STATUS:
WAITING FOR EC STATUS
Yes Status message: the
DC on the controller
board is waiting for
communication with
the EC. If this
message does not
clear within a few
seconds there is an
electrical or electronic
problem on the
controller board. Cycle power. If the
message still appears
contact your InfoPrint
service representative.
Table 9: Fault Messages
Fault Message
Operator
Correctable?
Explanation Solution