246
Chapter
7
Fault Messages
028 COMMUNICATIONS
CHECK
CALL SYSTEM OPERATOR
Yes
Controller unit not
enabled. Poll timeout
error. The printer was
not polled for one
minute. (Coax
interface)
Check cable connection
and host system.
029 8344 DIAGNOSTIC
FAILED
No
Link–level code test
detects hardware
failure on the CT
board.
Contact your InfoPrint
service representative.
031 END OF FORMS
TIMEOUT
LOAD FORMS
Yes
In the CT emulation
with a coax interface,
a time-out message is
sent to the host if
paper is not loaded
within 10 minutes
after
Stop
was
pressed to clear a
paper out fault.
Load paper. Refer to the
InfoPrint 6500 Line Matrix
Printers: User's Manual
for
procedures.
032 FORMS JAMMED
TIMEOUT
CLEAR AND RELOAD
FORMS
Yes
In the CT emulation
with a coax interface,
a time-out message is
sent to the host if
paper motion has not
occurred for 10
minutes after
Stop
was pressed to clear
a paper jam fault.
Clear paper jam and reload
paper. Refer to the
InfoPrint 6500 Line Matrix
Printers: User's Manual
for
procedures.
034 TRNSPT STALL
TIMEOUT
CHECK TRANSPORT
Yes
In the CT emulation
with a coax interface,
the transport has not
moved for 10 minutes
after
Stop
was
pressed to clear the
transport drive fault.
Make sure the ribbon is not
twisted and the platen lever
is set to match thickness of
media being used. If fault
reoccurs, contact your
InfoPrint service
representative.
037 STACKER JAM
TIMEOUT
CHECK STACKER
Yes
A timeout message is
sent to the host if
paper is not loaded 10
minutes after
Stop
was pressed to clear
the stacker jam fault.
Clear stacker jam and
reload paper. See
User’s
Guide
for procedure.
Table 9: Fault Messages
Fault Message
Operator
Correctable?
Explanation
Solution
Summary of Contents for 6500 Series
Page 2: ......
Page 6: ......
Page 24: ...24 Chapter 1 Taking Care of Your Printer ...
Page 56: ...56 Chapter 3 Changing the Power on Configuration ...
Page 214: ...214 Chapter 4 Printer Information Menu ...
Page 230: ...230 Chapter 5 IEEE 1284 Parallel Interface ...
Page 304: ...304 Appendix B Printing Speed ...
Page 310: ...310 Appendix C Compatibility and Limitations ...
Page 334: ...334 Communication Statements ...
Page 358: ...358 ...
Page 359: ......