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Warranty
Call toll free :
1-888-446-3246
www.infopiausa.com
Manufacturer’s Warranty:
Infopia USA warrants to the original purchaser that this instrument will be free
from defects in workmanship for 3 years from the date of original purchase.
Limitations of Warranty:
This warranty is subject to the following exceptions and limitations:
1. Infopia USA shall not be required to replace any units which are damaged
or malfunction due to abuse, accidents, alteration, neglect, misuse,
maintenance by someone other than Infopia USA, or failure to operate in
accordance with the instructions.
2. Infopia USA reserves the right to make changes in design without
obligation to incorporate such changes into previously manufactured
instruments.
3. Infopia USA has no knowledge of the performance of the instrument when
the test strip is altered or modified in any manner.
For Warranty Service:
Purchaser must contact the Customer Service Department of Infopia USA, by
calling toll free 1-888-446-3246, for assistance and/or instructions for obtain-
ing service of this instrument.
Service Information:
Infopia USA has trained specialists to help you 24 hours a day, 7 days a
week, 365 days a year.
Important:
Speak to an Infopia USA representative before returning your meter for any
reason. You will be given the information needed to get your problem handled
correctly and efficiently.
Have your meter, test strips, and control solution nearby when you call.
Inconsistent or Unexpected Test Results
If you continue to get unexpected results, check your system with control
solution (refer to page 20). If you experience symptoms that are not
consistent with your blood sugar results, first be sure you have followed
all instructions in this booklet, then contact your doctor.
Never ignore symptoms or make significant changes to your diabetes
control program without speaking to your doctor.
Troubleshooting
Caution: Low Glucose Results
If your result is lower than 70mg/dL, it may mean hypoglycemia (low blood
sugar). This may require immediate treatment according to your health care
professional’s recommendations. Although this result could be due to a test
error, it is safer to treat first, then do another test.
Caution: High Glucose Results
If your test result is higher than 180 mg/dL, it may mean hyperglycemia. If you
are uncertain about your test result, consider re-testing. Your doctor can work
with you to decide what actions, if any, you should take if your results are
higher than 180 mg/dL.
If the meter displays HI always re-check your blood sugar. If the reading is still
HI, it is important to follow instructions from your doctor or healthcare
professional without delay.
