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Troubleshooting
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Troubleshooting
The test result
is lower than
20mg/dL.
The test result
is higher than
600mg/dL.
There are no
readings stored
in the meter.
Message
What does meter say?
What it means
Action required
“ Your test result is
below 20 milligram
per deciliter.”
“ Your test result is
above 600 milligram
per deciliter.”
-
-
Not enough
readings in the
memory to
display
designated
averages.
Battery is dead
or there is a
problem with
the meter.
Insufficient
amount of
blood.
The voice
volume set on
‘0’.
The meter
does not
power on
Test does not
start after
applying blood
sample
There is no
sound on the
voice option.
Please insert a new test
strip and perform your test
again. Refer to performing
a blood test (p. 23).
Please check the voice
volume setting. If the
problem persists, please
contact customer support.
Message
What does meter say?
What it means
Action required
-
-
-
-
-
It is always safer to treat
first then double check the
accuracy with a control
solution test. If the result is
within range test your
blood test again. If the "Lo"
persists, consult with your
doctor immediately.
It is always safer to treat
first then double check the
accuracy with a control
solution test. If the result is
within range test your
blood test again. If the "Hi"
persists, consult with your
doctor immediately.
Change the battery.
If the problem persists,
contact your local
representative.