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Troubleshooting
Troubleshooting
The following chart may help you identify certain problems, but may not
solve all problems that can occur. Contact your authorized representative
or Infopia USA customer support if the problem persists.
Message
“ Meter failure. Please
call customer support.”
Reset the battery and
correct the setting. If the
problem persists, please
contact customer support.
Insert a new test strip and
try your test again. Refer to
performing a blood test
(p.23).
Insert a new test strip and
try your test again.
Insert new strip, wait for the
“ready for blood” icon and
try your test again. Refer to
performing a blood test
(p.23).
What does meter say?
What it means
Problem with
meter
“ Please re-test with a
new test strip.”
“ Please re-test with a
new test strip.”
“ Please re-test with a
new test strip.”
Wet or used
strip
Damaged strip
Applied blood
before the “ready
for blood” icon
Action required
Problem with
the Auto-coding
label or an incorrect
test strip is inserted.
Message
What does meter say?
What it means
Action required
“ Please re-test with
a new test strip.”
"Please avoid direct
sunlight and re-test"
“ Low temperature ”
“ High temperature ”
The ambient
temperature is
lower than 50°F
The ambient
temperature is
higher than
104°F
Place the meter in an area
above 50°F for 30 minutes
and try your test again.
Place the meter in an area
below 104°F for 30 minutes
and try your test again.
Er 6
Er 6-Sun
Sun Error ; Testing
in direct sunlight.
Do not test in direct
sunlight.
Insert a new strip
and try your test again.
Refer to test solution
limitation.
Refer to test solution
limitation.
Insert a new strip
and try your test again.