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MAG-200. User Guide    (Rev 1.2  05/02/2010,17:23)

 

 Troubleshooting 

If any problem connected with your device should arise, check whether it is described in this 
list. If so, try to implement the measures suggested. If neither method helps you to solve the 
problem contact your operator of multimedia service or refer to the manufacturer. 

The red LED on the front panel is not on  

Trouble 

Measures to be taken 

The device is turned off 

Turn the power supply switch on the rear 
panel to the position “On” 

No voltage in the mains or the voltage does not 
correspond to the rated value  

Use an operable socket with the voltage 
~100-240V / 50-60Hz 

The power supply cable of the device out of order Refer to the service center or the 

manufacturing factory 

Internal failure 

Refer to the manufacturing factory 

 

The red LED is on but there is no image on the TV screen 

Trouble Measures 

TV is not connected to the device or is switched
off 

Connect TV to the device (see «

MAG-200

connection to TV set

») and switch it on 

Device is connected to the TV incorrectly 

Check the correctness of connection between 
the device and TV set according to one of the 
recommended schemes  (see «

MAG-200 

connection to TV set

») 

Electrical connection is correct, but required 
video input (source) is not selected on the TV 

TV sets usually have several video inputs. To 
activate appropriate video input use the 
corresponding menu of your TV set. 

The «AV» mode is not activated on the TV. The 
TV set does not receive the signal from the 
external source. 

Switch the source of the signal on your TV from 
television reception to “AV” 

The device began loading an operator portal 
from the local network but the portal does not 
load 

  Check the local network connection  

  Refer to the technical support service of your 

media-service operator 

  Use loading from within the device. See 

«

Loading from internal flash-memory of the 

device (“NAND”)

» 

45 

Summary of Contents for MAG-00

Page 1: ...IPTV SD HD Set Top Box MAG 200 User Guide 2009 Infomir...

Page 2: ...refer to the service center for carrying out a thorough check You must not turn on the product on any account unless the check had been carried out Do not expose the product to very high or low tempe...

Page 3: ...G 200 User Guide Rev 1 2 05 02 2010 17 23 Copyrights and trademarks Dolby Digital Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories...

Page 4: ...ion of the channels list 26 Loading the predefined list from the server 27 Channel launching parameter Solution 28 Video preview window 28 Control buttons 28 Viewing media files Media Browser 31 Gener...

Page 5: ...3 EN 50106 2003 29 130 20 037 2004 Climatic version 4 2 according to state standard 15150 Continuous operation of the device is provided under the following climatic conditions limiting working temper...

Page 6: ...iew window Display format conversion Playback of audio and video data in various formats MPEG TS MPEG PS avi mkv mov mp4 wmv ac3 mp3 Decoding video streams in the following standards MPEG2 MPEG4P2 h26...

Page 7: ...nd even surface for example a shelf It should be taken into account that some space should be left behind the device for free placing of power and connecting cables Twenty centimeters of free space is...

Page 8: ...MAG 200 User Guide Rev 1 2 05 02 2010 17 23 Front panel 8...

Page 9: ...MAG 200 User Guide Rev 1 2 05 02 2010 17 23 Rear panel 9...

Page 10: ...ality of video and audio signal you wish to playback on your TV and on the availability of the corresponding cable Short specification of various types of connections is shown below Connector Cable Vi...

Page 11: ...1 2 05 02 2010 17 23 To make sure that the STB is correctly connected to your TV turn it on and enter the bootstrap loader menu see Bootstrap menu The bootstrap loader menu looks like white letters on...

Page 12: ...MAG 200 User Guide Rev 1 2 05 02 2010 17 23 Remote control 12...

Page 13: ...s value To enter the bootstrap menu press and keep Menu button on the remote control or ON OFF button at the front panel of the device while the device is turned off and then switch on the power suppl...

Page 14: ...work NAND loading from the internal flash memory of the device Device Info Product information menu This menu contains the following information not to be changed by the user Vendor manufacturing comp...

Page 15: ...V set is correctly chosen 2 Enter the bootstrap loader menu with the device switched off press and keep for several seconds the remote control button menu until blue screen with the menu appears 3 Usi...

Page 16: ...e indicator on the front panel shows 200 Then the bootstrap loader indicates stages of loading process simultaneously on the TV screen and on the front panel indicator Basic software loading stages Fr...

Page 17: ...Services within 3 seconds after the message Loading portal appears on the screen To load the operator portal proceed as follows 1 Load the basic software from NAND 2 Go to the service menu 3 In the s...

Page 18: ...te portal to be loaded From here you can also go to service menu by press Services button on your remote control If either Portal 1 or Portal 2 field is filled then after the basic software is loaded...

Page 19: ...en button in the service menu is used to restart the device Characters input When working with the service menu the user may want to enter some text information for example a website address specifica...

Page 20: ...e the button 2 and press it four times with intervals not exceeding one second At the first press character 2 appears on the screen at the second press a appears in the same position at the third pres...

Page 21: ...st You may always switch off the virtual keyboard mode from the PC keyboard and switch it on again later by using Alt A key combination When it is pressed the message informing you of the virtual keyb...

Page 22: ...1 URL Portal 2 URL Volume When you change any settings in the form and want them to be saved and activated press Save and Reboot button on the form For doing so move the focus there the button will tu...

Page 23: ...AG100 and MAG200 The input fields to the left of a button serve for entering the parameters of this function Note The latest version of the JavaScript API is always available at http iptv infomir com...

Page 24: ...MAG 200 User Guide Rev 1 2 05 02 2010 17 23 Conditional Access System functions Help window 24...

Page 25: ...channels manually or download predefined list from a remote server edit it and then save the list obtained in the flash memory of the device The channel lists can have different types Local list the l...

Page 26: ...d Name Try to give reasonably short names to the channels preferably not exceeding 20 characters Use numeric buttons of remote control or a standard USB keyboard for entering characters 3 Press the bu...

Page 27: ...button is mainly intended to be used with the mouse 5 When sending a request to the server the indicator Wait will appear in the right part of the window header If the request is successful the file...

Page 28: ...luate the contents of the TV channel The preview of the current channel is activated with the button Enter Moving the cursor up or down the channel list while the content is being played stops current...

Page 29: ...he deletion press OK button on the remote control Enter To cancel the deletion press the EXIT button on the remote control Esc Play F8 PLAY PAUSE button on the remote control The Play F8 button is use...

Page 30: ...list contents and or the address URL of the list by default was changed you will be suggested to save the current changes locally in the device memory before exiting To confirm the operation press the...

Page 31: ...t of the pathname is replaced with a tilde character The size of the current file folder size is not displayed In this example the size of the file abcde mp3 makes 12 28 megabytes The table shows the...

Page 32: ...panel and wait for about 7 10 seconds The usbdisk folder will appear in the root directory which presents a tree of files located on the external flash memory If you want to disconnect flash memory y...

Page 33: ...for this purpose Each press of the button changes the current position by one step The value of the positioning step can be changed with the button up down within the range of 5 900 seconds Default va...

Page 34: ...Then we enter the digit 5 Finally having pressed the buttons 4 and 9 we receive the following result It should be taken into account that the time counter is not a cyclic one When the counter is comp...

Page 35: ...video content and video output coincide the image occupies the whole screen completely without limitations and distortion If the formats of video content and video output do not coincide black horizo...

Page 36: ...reen format 4 3 video output HD 16 9 video content 4 3 Zoom mode TV screen format 16 9 video output HD 16 9 video content 4 3 Zoom mode TV screen format 4 3 video output HD 16 9 video content 16 9 Zoo...

Page 37: ...Stretch mode TV screen format 16 9 video output HD 16 9 video content 4 3 Stretch Fit on mode TV screen format 16 9 video output PAL 4 3 video content 4 3 Stretch mode TV screen format 4 3 video outpu...

Page 38: ...required for the process of software upgrade at each stage of loading The device is transferred to the mode of loading from DHCP This can be achieved either from the bootstrap loader menu or on the co...

Page 39: ...en into the flash memory of the device Thus if Windows is used the whole process is performed practically automatically It is enough to load the files mcast exe Bootstrap and imageupdate to the comput...

Page 40: ...the network interface and IP address is chosen the user will enter the main screen of the application This form provides the user with possibility of setting necessary parameters and activating the b...

Page 41: ...ond Serial number Description of the file being broadcast Full pathname File name Note The dialogue of choosing the file is opened by a double click of the mouse on the field File name or when press t...

Page 42: ...Similarly set the path to the file imageupdate in the section Stream 2 The values of other settings can retain default values 5 Start broadcasting both streams by press the button Start in both sectio...

Page 43: ...he Bootstrap Checking the digital signature of the image received If the check of the digital signature was successfully completed Bootstrap begins writing the image into the NAND flash memory If the...

Page 44: ...system Any version of the Windows operating system supporting NET Framework of version 2 and higher Windows XP Windows Vista Windows 7 and others load Microsoft NET Framework Version 2 0 Redistributab...

Page 45: ...TV screen Trouble Measures TV is not connected to the device or is switched off Connect TV to the device see MAG 200 connection to TV set and switch it on Device is connected to the TV incorrectly Ch...

Page 46: ...STB is set below the threshold of hearing Check the volume level on your TV and or MAG 200 Basic software cannot be loaded Messages No link detected DHCP Retry DHCP Error appear on the screen Trouble...

Page 47: ...e with IEEE 802 3 standard Support of 10Base T and 100 Base TX interfaces Automatic polarity detection 10 100 Mbit sec data rate automatic adjustment Full duplex or half duplex automatic detection Max...

Page 48: ...ed Profile Level 3 WMV9 Main Profile High Level Audio mpeg2 audio MPEG1 and MPEG2 audio Layer I and II mp3 AC 3 Supported content formats containers IPTV MAG 200 service supports the following formats...

Page 49: ...server settings a Set fixed port in the menu Settings server b In the menu Settings Device reset the option Always perform transcoding if subtitles are detected Set the option Russian names of main fo...

Page 50: ...he comma Each line consists of three main parts fields channel name ChannelName the channel launching parameter Solution and the server address URL Channel name field can consist of any character excl...

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