INFINITE PLAY
30
EN
will serve for you and solve questions. We suggest you write down all of your questions on paper to send
us when you need to check couple of questions in order to avoid some problems to be left out. We will
reply your questions ASAP.
Detection methods:
【
1
】
Substitution method .(replace NVR power or HDD etc.)
【
2
】
Minimum loading method.(put off HDD, Video, Alarm I/O)
【
3
】
Updating.(the outside equipment can't be not compatible with NVR)
Notice: Some software problem may be caused by improper operation, please click “Restore setting” at
System Menu of NVR to reboot.
(A) About the NVR boot
、
System halted issue
01: Why the power is connected, NVR not work?
01: (1) Check the mains switch open or not. (2) Check the right way to operate NVR or not.
02:Why it just resting on “System start-up” after you can see the splash logo?
02: (1) Check HDD to link by the right way or not, put off the HDD and boot NVR again. If NVR can boot
by no HDD, as you can see “HDD Error” on NVR and click “OK”. You can operate NVR now.
03:Why NVR starts up slowly?
03:(1) HDD Error to make NVR by HDD Detection repeatedly then start slowly.
04:Why NVR would reboot repeatedly by self-checking successfully ?
04: (1) Check HDD. If the HDD is not in FAT32 format district or HDD cause to make NVR reboot. (2)
Pull up the internet line and check NVR works or not, serious fault network can make NVR reboot
reportedly.
05:Why NVR appears regularly system halted issue?
05:NVR timing system halted: For example:the system halted time is 7:30 A.M..the reason is from high
current to impact the video cable to make NVR can't work and appear system halted. The solution is
that improve power supply or insulate the NVR system to solve this issue.
(B) Video display and preview
01: Why there has no video display or the video image jitter?
01: (1) Please check if you have powered on the device.If have powered on,the power button in front
panel will flash. (2) Please note that there has 3 types display: VGA, CVBS, HDMI. If 3 types did not
have video output, please check if you have powered on normally.
02: Why image display obvious water ripple and appear interference distortion?
02: (1) Please check if your network cable was short circuited or circuit break or poor linking. (2) Network
was strongly disturbed by strong electricity. Network cable cannot run with strong electricity lines.Please
select good quality Copper core cable. (3) Please use single point grounding and do not use multi-point
grounding. Otherwise it will cause common mode interference. Please connect ground screw on the
back of DVR to ground. (4) Please check if your camera or monitor or lines are aging.