Problem
Cause & Solution
The right and left rollers are
out of alignment.
The rollers are designed with an alternating
tapping mechanism, so in the stopped position
they are sometimes out of line.
This is part of the design and is not a
malfunction.
Th
is i
s p
ar
t o
f t
he
d
es
ig
n a
nd
is
n
ot
a
m
alf
un
cti
on
.
When the reclining button is
pressed, sometimes the seat
back starts moving in the
opposite direction once.
This is part of the design and is not a malfunction.
The rollers moved up to the
top and then stopped.
The auto timer will cause the rollers to move up to the top of the chair when
the massage time is finished, so as not to interfere with your movements
when getting out of the chair.
The rollers stop during the
massage.
Sometimes when there is too much pressure to the rollers, they can stop
moving temporarily. Slightly lift your body or lightly raise the reclining seat
back. (Be especially careful when a person who weighs 100 kg or more uses
this chair.)
If t
he
re
is
s
till
a
p
ro
ble
m
a
fte
r t
he
c
he
ck
, s
to
p u
sin
g t
he
p
ro
du
ct i
m
m
ed
iat
ely
.
The POWER button of the
remote control and the
program button flash.
Set the main POWER switch located at the front right of the chair to OFF then
back ON after about 5 seconds.
→
See P9
The automatic shiatsu
point locator function is
not working properly.
(The height of the rollers does not match
the shoulders.)
Sit further back in the chair so that your head rests firmly on the neck
massage unit. You can adjust the shiatsu position with the ROLLER buttons
immediately after the shiatsu points are located.
→
See P10, 16
Remote control buttons do
not seem to be operating
normally.
Or the power does not turn
on.
Check for the following:
①
Is the power cord fully plugged into the wall outlet?
→
See P9
②
Is the power switch located on the right side of the chair set to ON?
→
See P9
③
Are you pressing 2 buttons at the same time?
The power cord or plug is
abnormally hot.
Stop using immediately.
If there is still a problem after trying the solutions given in this troubleshooting guide, stop using the chair immediately
to prevent accident or injury, and unplug the power plug from the wall outlet. Contact the vendor or your nearest service
center for assistance.
Contact the vendor or your nearest service center.
Anyone other than an authorized serviceperson must not repair or disassemble.
TROUBLESHOOTING
19
[T
RO
UBL
ES
H
O
O
TIN
G
]
1.5 cm
(0.6 inch)
1.5 cm
(0.6 inch)
