The rollers are designed with an
alternating tapping mechanism, so in the
stopped position they are sometimes out
of line. This is part of their design and
there is nothing wrong with the chair.
This is a normal part of the chair’s operation and is not a
malfunction.
For safety reasons, the air pressure massage is designed to
stop if the reclining seat back is adjusted or the leg rest is
raised or lowered.
→
See P13, 14
The right and left rollers
are out of alignment.
The rollers moved up to
the top and then stopped.
Air massage stops if the
[+] button of the BACK
3-D is pressed.
If I try to raise or lower the
reclining seat back or leg
rest during air massage,
the air massage stops.
Sometimes when there is too much pressure to the rollers,
they can stop moving temporarily. Slightly lift your body or
slightly raise the reclining seat back. (Be especially careful
when a person who weighs 220 lb or more uses this chair.)
The auto timer will cause the rollers to move up to the top
of the chair when the massage time is finished, so as not to
interfere with your movements when getting out of the chair.
Set the main POWER switch located at the back right of the
chair to OFF then back ON after about 5 seconds.
→
See P10
Sit further back in the chair so that your head rests firmly on
the headrest. Or, you can adjust the shoulder position with
the ROLLER buttons immediately after the shiatsu points are
located.
→
See P20
Check for the following:
(1) Is the power cord fully plugged into the wall outlet?
→
See P10
(2) Is the power switch located on the right side of the chair set
to ON?
→
See P10
(3) Are you pressing two buttons at the same time?
TROUBLESHOOTING
Problem
Cause & Solution
The rollers stop during
the massage.
The POWER button of the
remote control and the
program button flash.
The automatic shiatsu
point locator function is
not working properly.
(The height of the
rollers does not fit the
shoulders.)
Remote control buttons
do not seem to be
operating normally. Or
the power does not turn
on.
If t
he
re
is
st
ill a
p
ro
ble
m
a
fte
r t
he
che
ck
, s
to
p u
sing
the
p
ro
du
ct i
m
m
ed
ia
te
ly
.
Thi
s is
p
ar
t o
f t
he
d
es
ig
n an
d i
s no
t a
m
alf
unc
tio
n.
The power cord or plug is
abnormally hot.
Stop using immediately.
contact the vendor for assistance
Anyone other than an authorized service person
must not repair or disassemble.
0.6 inch
0.6inch
[T
RO
U
BL
ES
H
OO
TIN
G
]
If there is still a problem after trying the solutions given in this troubleshooting guide, stop using the
product immediately so as to prevent accident or injury and unplug the product from the wall outlet.
Contact the vendor for assistance.
