10
TROUBLESHOOTING
Symptom
Handling
Legs do not move.
Check that the desk is pluged into main power supply.
Check all connections between leg motor cables and power control box.
Check that the hand controller is not locked (see instructions p. 8).
Legs only move down and don’t move up. The desk has lost its height index. Re-initialize your desk (see instructions p. 6).
One leg moves while the other does not.
Check all connections between leg motor cables and power control box.
Check to see if legs are perpendicular (at 90 degrees) to the desktop and the floor. If the legs
are splayed inward or outward, the motor will not operate optimally.
Reset your controller to factory settings (see instructions p. 8).
The legs rise slowly.
Check to see if legs are perpendicular (at 90 degrees) to the desktop and the floor. If the legs
are splayed inward or outward, the motor will not operate optimally.
Check that the weight load on the tabletop does not exceed 265 lbs.
Table slides down on its own.
Check that the centered weight load on the tabletop does not exceed 265 lbs.
Legs stop moving unexpectedly.
Adjust anti-collision sensitivity (see instructions p. 8).
Legs squeak or squeal when they move.
Level the desktop (see instructions p. 7). Use a level for precise adjustments.
Error Code: E04
Hand controller connection error. Check the hand controller cable.
Error Code: E08
Desktop tilted while running. Re-initialize (see instructions p. 6).
Error Code: HOT
Overheated. Unplug and re-plug desk into main power supply. Re-initialize (see instructions
p. 6).
Error Code: E11 or E21
Leg Motor not connected. Check the cables.
Error Code: E18 or E28
Leg Motors overloaded. Reduce load.
