EN
18
www. imetec.com
Tenacta Group S.p.A. Via Piemonte 5/11 24052 Azzano S. Paolo (BG) ITALY
Tel. +39.035.688.111 Fax +39.035.320.149
MI001985
0515 (MMYY)
ASSISTANCE AND wARRANTY
To request repairs or purchase spare parts please contact IMETEC’s authorised customer service centre on the
Toll-Free Number below or via the website.
The appliance is covered by the manufacturer warranty.
Failure to comply with the instructions for use and maintenance provided in this manual will render the manufacturer
warranty null and void.
The appliance is guaranteed for a period of 2 years from the date of purchase. Evidence shall be constituted by the
date indicated on the receipt/invoice (provided it is legible), unless the buyer can prove that the delivery occurred
later.
In the case of a defective product existing prior to the date of delivery, IMETEC guarantees to repair or replace the
appliance at no cost, unless one of the two solutions is disproportionate to the other. The buyer has the obligation to
notify an IMETEC Service Centre of the non-conformity within two months after discovering the defect.
The warranty does not cover any part that may be defective due to:
a. Transport damage or accidental drops
b. Incorrect installation or an inadequate electrical system
c. Repairs or alterations made by unauthorised personnel
d. Poor or incorrect maintenance and cleaning
e. Product and/or product parts subject to wear and/or consumables
f. Failure to comply with the operating instructions
g. Negligent or careless use
h. Introducing or using food that are excluded from the instructions
i. Using food in quantities that exceed the specified amount
j. Incorrect assembly of the blade unit or accessories
k. The intended times are exceeded
l. Accidental liquid filtration into the motor due to improper use
m. Twisted or bent power cord due to negligence.
The list above is purely indicative and not exhaustive and in any case, this warranty shall not cover all
circumstances
that cannot be attributed to manufacturing defects
of the appliance.
The warranty also does not cover any case of improper use of the appliance and professional use.
IMETEC declines all responsibility for any damage that may directly or indirectly be caused to persons, property
and pets as a result of failure to comply with all the instructions provided in the Instructions and Warnings Manual
regarding appliance installation, use and maintenance.
This is without prejudice to any contractual warranty claims against the seller.
Methods of support
Appliance repairs must be carried out by an IMETEC Service Centre. If the faulty appliance is under warranty, it
must be sent to the Service Centre together with a fiscal document that attests the date of sale or delivery.
