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USER GUIDE
Page
© Copyright Prism Media Products Ltd 2012
MS1-3D MediaServer / MediaPlayer
Notices
Any and all notices to be given by either Prism or you to the
other under these terms and conditions shall be deemed
sufficiently given when sent by email or facsimile transmission
in each case addressed to you at the email address or facsimile
number you have given us or to Prism at the email address or
facsimile number displayed at www.imerge.co.uk.
BY USING THE SERVICE, I CONFIRM THAT I HAVE READ AND
UNDERSTOOD THIS ENTIRE AGREEMENT AND I AGREE TO ALL
THE TERMS OF THIS AGREEMENT AS STATED ABOVE.
XiVA™ software service Privacy Policy
Please read the following to learn more about our XiVA™
Software Service privacy policy and data-protection practices.
Prism values the privacy of its registered users. We are strongly
committed to protecting the privacy of users of our interactive
products and services as well as to respecting the Data Protection
Act 1998. Prism will only collect and use personal information
about you as specified below in accordance with this Policy.
The XiVA™ Software Service Privacy Policy discloses our privacy
practices and contains detailed information about exactly how
your personal information will be treated:
Who are we?
•
What information of yours do we collect?
•
What do we do with the information we collect?
•
Will Prism share any of your personal information?
•
How you can learn what personal information we have?
•
What is the opt-out policy?
•
What types of security procedures are in place to protect
•
your information?
Will Prism change its policy?
•
Who are we?
Prism Media Products Ltd (Prism) welcomes you as a XiVA™
Software user. We developed your home media appliance
(your MediaServer) and it is ‘powered’ by our XiVA™ Software.
Our company headquarters are located in Cambridge, United
Kingdom and full details of how you can contact us can be found
at the end of this document. The provision of goods, services and
information to you may also involve our business partners and
other carefully selected third party companies.
What information of yours do we collect?
When you register with Prism, we need certain information –
such as your name, address, postcode, and telephone number
or email address - in order to provide service to you. Once you
register with Prism you are not anonymous to us. By submitting
your information you agree to the use of that information as set
out in this Policy. We may also use that information to let you
know of additional products and services about which you might
be interested.
In addition to the information you voluntarily provide by
registering, Prism will also collect technical information from
your MediaServer on a regular basis, so that, in the event that
you contact technical support, we will have information available
to help diagnose technical issues. The file upload will take
place no more frequently than once every seven days and will
include the transfer of a number of small files pertaining to your
system’s performance. At no point will we gather any personal
information, and the information we do gather will identify
you to Prism only, through the unique serial number of your
MediaServer. This information will be stored on our secure server
and will at no stage be made available to any third parties.
Please note that sending and receiving this information will
necessitate sending small amounts of data over your internet
connection. If you prefer to opt out of using this service, you
can do so by altering the relevant setting in the software user
interface.
What do we do with the information we collect?
We may use personal information collected about you to let
you know about new goods, services or offers that you might
find interesting; or functionality changes and enhancements to
the Service, i.e. feature upgrades; or changes to our terms and
conditions of use.
Will Prism share any of your personal information?
Personal data will be collected, processed by Prism and
forwarded to the relevant Prism Business Partner for the purpose
of providing related services, as described earlier. However, Prism
will not trade, sell or rent your personal information (such as
name, address, phone number, or email address) to third parties
world-wide for targeted services or marketing purposes without
your consent. And, we also protect your privacy by limiting
employee access to the use of customer data. We may provide
aggregate statistics about our sales, customers, music tastes,
usage patterns and other site information to reputable third
parties, but these statistics will not include any information that
could personally identify you unless we have your consent.
Prism reserves the right to access and disclose individually
identifiable information to comply with applicable laws and
lawful government requests, to operate its systems properly, or
to protect itself or its users.
How you can learn what personal information we have?
You may send us email at: [email protected] or write to us
at our headquarters address given at the end of this document. A
nominal fee may apply to this request.
What is the opt-out policy?
You will be given an opportunity to select a level of privacy
associated with your use of the Service during the registration
process, to determine whether and under what conditions
information entered during the registration process or collected
subsequently may be shared with third parties. You can modify
your selection at a later date by revisiting the relevant page,
accessed via the menu screen – your changes will normally take
effect within 60 days of your re-registration – alternatively you
may send your request in writing to us at the address given at
the end of this document.
What types of security procedures are in place to protect your
information?
Prism is committed to protecting the privacy of its customers
and we have taken extensive measures to ensure that the
information we gather from you will be secure and confidential.
While we recognize that the Internet is not a completely secure
medium of communication, Prism has taken steps to safeguard
the security of any information we collect from your XiVA™
home media appliance by using Pretty Good Privacy (PGP)
technology which encrypts the information you input on your
system before it is transmitted to us. In addition, we have strict
security procedures covering the storage and disclosure of
your information in order to prevent unauthorized access and
to comply with the Data Protection Act 1998. This means that
sometimes we may ask you for proof of identity before disclosing
any personal information to you.
Will Prism change its policy?
When you supply your registration data you consent to the
collection and use of your information by Prism as described in
this policy. If we alter our Privacy Policy in any way we will notify
you and will post those changes on our website: www.imerge.
co.uk so you can be aware of anything that may affect you in the
way we collect, use or share information with others. If you do
not agree to the changes in the Policy, in such event you should
contact us promptly, in the absence of which the changes will be
deemed accepted by you. You will be responsible for viewing any
alterations to our Privacy Policy - a written copy can be requested
from any of our Prism offices.
Contacting us
If you have any questions or concerns about this Privacy Policy
or the operation of the Service, you can contact us by email at:
[email protected], or by writing to the: XiVA™ Software
Administrator, Prism Media Products Ltd, The Old School, High
Street, Stretham, Cambridgeshire CB6 3LD, England, United
Kingdom.
