Image Access WideTEK 25 Setup And Assembly Manual Download

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Page 64

Setup and Assembly Manual

Error codes, part 2

Error # Error message shown in

the display

Error message sent to
application

Problem description

File format not supported.

The specified file format is not
supported or it is invalid in
combination with the color mode.

Preview not possible

The application specified an invalid
preview scale. Not all scale factors
are allowed with all image sizes.

Invalid color conversion

The application changed the color
depth between scanning and image
transfer and a conversion between
these modes is not possible.
Example: scan in binary, then
changed color mode to truecolor.

No image available

The application attempted to get an
image from the scanner and there
was no scan since the device was
turned on.

E55 WRONG S2N HW
CCD PORTS

Wrong S2N board detected
(not enough CCD ports)

The S2N board found is not the right
one for this device. Error can occur
after a repair/exchange. Exchange
with correct board.

E56 WRONG S2N HW
REVISION NOT OK

Wrong S2N Board detected
(Revision not OK)

The S2N board found is not the right
one for this device. Error can occur
after a repair/exchange. Exchange
with correct board.

Error 56: S2N Board: wrong
revision

Wrong S2N Board detected
(Revision not OK)

The S2N board found is not the right
one for this device. Error can occur
after a repair/exchange. Exchange
with correct board.

Error 60: General camera
error

General camera error.

General error on the CCD camera
board. Check power, cables and
S2N-PCI board.

Error 61:
Camera 1 failed

Camera 1 failed

Initializing of camera 1 failed. Check
power, cables and S2N-PCI board.

Error 62:
Camera 2 failed

Camera 2 failed.

Initializing of camera 2 failed. Check
power, cables and S2N-PCI board.

Error 65:
Camera 1 data bus error

Camera 1 data bus error.

Test data transfer to camera failed.
Check cables / connectors to camera
1 and S2N-PCI board.

Error 66:
Camera 2 data bus error

Camera 2 data bus error.

Test data transfer to camera failed.
Check cables / connectors to camera
2 and S2N-PCI board.

Error 69:
ADC error camera 1

Camera 1 adc error.

Test data transfer through analog
digital converter failed. Check cables
/ connectors to camera 1.

Summary of Contents for WideTEK 25

Page 1: ...Setup and Assembly Manual This device is compliant This device is compliant...

Page 2: ...File WT25_SetupAndAssembly_E2 docx...

Page 3: ...ntively before starting to work with the scanner By doing so you will avoid errors from the beginning and you will be able to control all functions from easily Please also consider the following point...

Page 4: ...hese instructions must be followed carefully to ensure proper functionality best possible quality and performance of the device This device is a precise optical instrument and should be handled accord...

Page 5: ...and information additionally inserted D5 February 2010 Chapters renumbered Chapter D 3 Electr Spec New value for stand by consumption another power supply is used D6 July 2010 Actualization of device...

Page 6: ...tenance 18 A 8 1 Touchscreen 18 A 8 2 Surfaces 18 A 8 3 Glass plate 18 A 9 Repair 18 A 10 Connectors on the Back 19 A 10 1 Connecting to the Network 20 A 10 2 Connecting to the Power Source 20 A 10 3...

Page 7: ...nd Files 37 B 3 3 3 Link Events 38 B 3 4 Firmware Update 39 B 3 5 Install ICC Profiles 41 B 3 5 1 Scanner Profile 42 B 3 5 2 Printer Profiles 43 B 3 6 Install Option 45 B 3 7 White Balance 46 B 3 8 Br...

Page 8: ...over to Factory Defaults 60 C 7 Troubleshooting Matrix 62 C 8 Error Codes and Warnings 63 C 8 1 Error Codes 63 C 8 2 Warnings 65 C 8 3 Information 65 D Technical Data 66 D 1 Scanner Specifications 66...

Page 9: ...12 Numerical keyboard 24 Picture 13 Confirm changes 24 Picture 14 White Balance screen 26 Picture 15 Test target placed on scanner 26 Picture 16 Progress indicator 27 Picture 17 White balance result 2...

Page 10: ...rews to be removed 48 Picture 44 Lift and pull the device cover 49 Picture 45 Arrows mark three of six alignment pins 49 Picture 46 Lifting the device cover in arrow direction 50 Picture 47 Separating...

Page 11: ...Setup and Assembly Manual Page 11...

Page 12: ...The WideTEK 25 scanner fulfills all requirements of the following standards IEC 60950 International Safety Standard for Information Technology Equipment UL 60950 Safety of Information Technology Equip...

Page 13: ...canner off unplug the power cord from the wall receptacle and contact the Image Access Technical Support 8 Do not put any objects into any scanner housing openings unless specifically instructed to do...

Page 14: ...cable set consist of Network cable Connects the scanner to the network All network parameters such as IP address subnet mask and gateway must be set via the touchscreen prior to the first use Crossov...

Page 15: ...cated at the back of the scanner A label marks each transportation lock Picture 2 Position of transportation locks Turn the transportation locks counterclockwise to remove them Picture 3 Removing the...

Page 16: ...to its transport position If the camera box unit is in any other position after switching off restart the device as described in chapter A 11 1 Afterwards turn it off as described in chapter A 11 2 T...

Page 17: ...d bearing capacity of the base must correspond to the device weight Placing the WideTEK 25 on the optional floor stand is recommended for the best ergonomic position while using the scanner Choose a l...

Page 18: ...rfaces Use a soft dampened cloth to clean the housing of the scanner Recommended is a micro fiber cloth A 8 3 Glass plate Important Do not use any cleanser with solvents to clean the glass plate The g...

Page 19: ...right side of the back of the housing seen from the operator s view i e from the front of the scanner Picture 6 Back of WideTEK 25 Picture 7 Connectors on the WideTEK 25 1 Power connector and main pow...

Page 20: ...used by the computer and the scanner allow direct connection A 10 2 Connecting to the Power Source Before connecting the scanner to the electrical outlet check the following items Ensure the electric...

Page 21: ...ified with the integrated touch panel It shows an easy to use menu and helps the user to control all scanner parameters with the touch of a finger When the WideTEK 25 is powered up using the main powe...

Page 22: ...h should only be used before the scanner is disconnected from the electrical outlet To turn off the WideTEK 25 press and hold the Stop button on the touch panel While the Stop button is held a counter...

Page 23: ...g the touch panel as well as the Scan2Net interface The following chapter will describe how the IP address can be m odified with the touch panel Another chapter following later will describe how to mo...

Page 24: ...h the displayed numerical key board The keys and will move the cursor the key X deletes the character at the current cursor position After entering the IP address tap on the checkmark symbol finally T...

Page 25: ...light distribution on the CCD caused by the imbalance of the lamps the ambient light introduced the imperfections of the lens and other factors has to be compensated for This measurement results in a...

Page 26: ...ws the menu Self Test 1 Picture 10 Tap on the field White Balance to activate the adjustment process Picture 14 White Balance screen Back Returns to the former screen Cont Starts the measurement Abort...

Page 27: ...tor While the white balance adjustment is running the touch panel shows a progress indicator Picture 17 White balance result At the end of the measurement the result will be displayed in the touch pan...

Page 28: ...r 192 168 1 50 The start screen of the integrated user interface will be displayed Picture 18 Start screen The start screen shows three symbols which lead to the main categories of the Scan2Net user i...

Page 29: ...o get some status information of the WideTEK 25 scanner These are e g the firmware version the remaining lamp operating time system information and many more Furthermore it allows setting a few basic...

Page 30: ...password are case sensitive and that the first letter of both the user name and password are upper case Picture 20 Poweruser main menu The person having access to this level can change the password an...

Page 31: ...The SetupScreen B 3 1 Setting the Network Parameters Find the section Base Settings and click on the Network Configuration button Picture 21 Network parameters of the scanner The screen shows a list...

Page 32: ...administrator for specific information If selecting DHCP the connection to the scanner gets lost B 3 1 2 IPv4 Network Interface 0 Picture 23 Values for IPv4 network Set the values for IP Address Subn...

Page 33: ...e Server Set the values for the domain name the primary DNS server the secondary DNS server B 3 1 4 SMB Settings Picture 25 Parameters for SMB Settings Set the values for SMB Hostname SMB Workgroup WI...

Page 34: ...atically at system start Enter the parameters for the communication with an NTP server Time Zone Daylight Saving Select the time zone and the daylight saving function Manual Adjustment Manually set th...

Page 35: ...System Locate the section Base Settings in the Poweruser main menu screen and c lick the Sound System button Picture 27 Sound System screen This menu allows to set the volume upload additional sound f...

Page 36: ...displayed To set the volume level click on the desired percentage value in the list left beside the graphic symbol The symbol color changes depending on the selected value Up to 30 Up to 60 70 or high...

Page 37: ...files will be displayed Picture 29 List of installed sound files Click on the loudspeaker symbol to listen to the sound over the integrated loudspeakers of the scanner Click on the tray symbol to dele...

Page 38: ...k on the button Link Events Picture 30 Link sounds with events The list shows the all events and the respective sound which is linked to it Click on t he selection arrow in the row Select sound file t...

Page 39: ...rsion number of the firmware installed on the scanner Download the current firmware version to your local PC Start the scanner Select Setup Device and go to the login level Poweruser In the main menu...

Page 40: ...ner while executing the firmware update The update sequence can last a few minutes When the update is running no messages will be displayed on the screen After the firmware is successfully updated the...

Page 41: ...les Select either Scanner Profile or Printer Profiles Picture 33 Select ICC Profile The ICC profiles data will be integrated into the image files ICC profiles match the color space between scanner and...

Page 42: ...on about the profile click the link Information All information about the scanner profile will be listed in the status screen Picture 34 Scanner Profile status screen To upload a scanner ICC profile c...

Page 43: ...ter Profiles Click on the link Printer Profiles to list the installed printer profiles Picture 35 Printer ICC profile list Click on the info icon to get detailed information about the printer ICC prof...

Page 44: ...ile click at the Search button in the section Upload new ICC profile Picture 37 Upload new ICC profile Select a previously downloaded ICC file With Send File the ICC profile will be transferred to the...

Page 45: ...mage Access Customer Service Portal CSP Enter the new key completely without blanks or spaces followed by the Apply button The title of the option now turns to green color If it does not turn to green...

Page 46: ...ick on White Balance Picture 39 Measurement methods The next screen shows how the test target WT36 Z 02 A must be positioned at the upper margin of the glass plate Click on Next Step to start the whit...

Page 47: ...values reduce the brightness positive values increase the brightness Find the section Adjustments Support in the Poweruser main menu screen and click on Adjustments In the next screen click on Brightn...

Page 48: ...as three screws which hold it at the device cover Use a Phillips screwdriver to remove the two screws on the left and right position Use an Allen head screw driver size 2 5 mm to remove the screw in t...

Page 49: ...he device cover has six alignment pins on its front side For easy orientation the position of the alignment pins are marked in the above picture by the six white crosses They are visible when looking...

Page 50: ...s shown in the pictures below Picture 46 Lifting the device cover in arrow direction Picture 47 Separating device cover from device body Because of the limited cable length it is recommended to place...

Page 51: ...sconnect the audio cable Picture 48 Disconnecting audio cable and the signal cable Picture 49 Disconnecting the signal cable After both cables are disconnected place the device cover with the glass pl...

Page 52: ...al cable Picture 49 to the touch panel board At next slide the device cover onto the device body Stop shortly before the device cover comes to the back edge of the device body Lift the device body at...

Page 53: ...hinge by using two Phillips head screws in the left and right borehole Fasten the screws by hand Do not use an electric tool At next insert the countersunk Allen head screws in the middle borehole Use...

Page 54: ...then apply a few drops of a mild cleaning fluid and clean the glass plate without pressing the cloth on it Use a soft cotton cloth to dry the glass plate after cleaning C 3 2 Cleaning the Inside of t...

Page 55: ...ens Select here either Scan CSTT Test Target or Scan IT8 Test Target C 4 1 Scan CSTT Test Target When Scan CSTT Test Target is selected the next screen shows how to position the target on the document...

Page 56: ...IT8 test target with the printed side on the glass plate The picture on the screen shows the target with the printed side up This is only to help identifying the test target Picture 54 Position of IT8...

Page 57: ...t scanner is installed Locate the section Adjustments Support in the Poweruser main menu screen and click the Network Analyzer button Picture 55 Network Analyzer screen Click on the Perform Speed Test...

Page 58: ...ge 58 Setup and Assembly Manual Click the Perform Test button to start the test Picture 56 IP address for testing The test results will be displayed in a diagram Picture 57 Network Analyzer test resul...

Page 59: ...y be necessary to use the crossover cable and change the network settings on the local computer C 6 1 Important Notes Before Recovering to Factory Defaults The steps described in the following should...

Page 60: ...to be present in the serial port it will automatically execute the recovery sequence All viable system data will be restored and necessary repair steps will be taken without the need of any user inte...

Page 61: ...rm the following message by clicking the OK button In the next screen click the Reboot button Reconnect to the device using the new IP address 8 Select Setup Device Poweruser Locate the section Update...

Page 62: ...e target used for white balance is much brighter than the scanning target Go to the Adjustments function and modify the Brightness Correction setting Image is brighter than expected The document is mu...

Page 63: ...rd The stop button was pressed during the operation 5 E05 S2N BOARD S2N board failure The S2N board is either not found or found defective Make sure board is sitting correctly on the motherboard 7 USE...

Page 64: ...ION NOT OK Wrong S2N Board detected Revision not OK The S2N board found is not the right one for this device Error can occur after a repair exchange Exchange with correct board 56 Error 56 S2N Board w...

Page 65: ...Internal error The firmware has detected an internal error of unknown cause C 8 2 Warnings Warning Warning shown in the display Warning sent to application Problem description 144 Light level is low...

Page 66: ...8 bit indexed color 8 bit gray scale 1 bit Black White Scan accuracy 0 1 Illumination Light source Two lamps with white LEDs Warm up time None Maximum brightness immediately after switch on Temperatu...

Page 67: ...nsumption Sleep 0 1 W Stand by 4 W Ready to scan lamps off 60 W Scanning 80 W D 4 Dimensions and Weight Scanner outer dimensions 160 x 1026 x 782 mm H x W x D 6 3 x 40 3 x 30 8 inch Weight of scanner...

Page 68: ...ice version number and configuration details Serial number All is in conformity with the following European standards and IEC directives EMC Directive 2004 108 EEC as per EN 55022 1998 A1 2000 A2 2003...

Page 69: ...nfiguration details For unique identification of the product configuration please submit the 12 digit serial number found on the product to the manufacturer This device complies with Part 15 Class B o...

Page 70: ...Page 70 Setup and Assembly Manual For your notes...

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