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Returns
Ilumiline SL User Manual Rev. 1
Returns
Send the product prepaid, in the original box, and with the original packing and accessories. Iluminarc will
not issue call tags.
Call Iluminarc and request a Return Merchandise Authorization (RMA) number before shipping the
product. Be prepared to provide the model number, serial number, and a brief description of the cause(s)
for the return.
To submit a service request online, go to
www.chauvetprofessional.com/service-request
.
Clearly label the package with an RMA number. Iluminarc will refuse any product returned without an RMA
number.
Before sending the product, clearly write the following information on a piece of paper and place it inside
the box:
•
Your name
•
Your address
•
Your phone number
•
RMA number
•
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly
on the box.
Iluminarc reserves the right to use its own discretion to repair or replace returned
product(s).
