27
TROUBLESHOOTING
PROBLEM
POSSIBLE SOLUTION
Cannot complete
Wi-Fi network setup
»
Make sure the sound bar has power.
»
Make sure you are connecting to the correct
Wi-Fi network.
»
If using a dual band wireless router, be sure to
use the 2.4GHz band.
»
Be sure to enable Wi-Fi on your mobile device.
»
Test your internet connection by loading/reloading
a web page. If you cannot load the page, you
may need to restart your router.
»
Uninstall then reinstall the app, power the speaker
OFF, then ON, and restart setup.
Intermittent audio/Audio
doesn’t play
»
Make sure the volume on the sound bar and your
connected device is turned up to an audible level.
»
Interference or weak Wi-Fi signal may be
interrupting reception (possible sources could be
microwaves, cell phone signals, etc.). Move the
system to another location to test.
»
Stop other applications that may be streaming
media from the internet.
White noise/Speaker will
not function properly
»
Power the sound bar OFF, then ON again.
»
Hold down the button for 10 seconds to reset
the speaker.
Troubleshooting Guide
If you are experiencing difficulty with your speaker, consult the guide below for a
list of possible problems and solutions.
Summary of Contents for ITWFV678 v2096-01
Page 1: ...User s Guide for Model ITWFV678 v2096 01 ...
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