ICWFV428-2055-01-IB.indd 25
10/05/2018 11:15:44 AM
TROUBLESHOOTING
25
PROBLEM
POSSIBLE SOLUTION
Cannot complete
Wi-Fi network setup
»
Make sure the clock has power.
»
Make sure you are connecting to the correct
Wi-Fi network.
»
If using a dual band wireless router, be sure to
use the 2.4GHz band.
»
Be sure to enable Wi-Fi on your mobile device.
»
Test your internet connection by loading/reloading
a web page. If you cannot load the page, you
may need to restart your router.
»
Uninstall then reinstall the app, power the speaker
OFF, then ON, and restart setup.
Intermittent audio/Audio
doesn’t play
»
Make sure the volume on the clock and your
connected device is turned up to an audible level.
»
Interference or weak Wi-Fi signal may be
interrupting reception (possible sources could be
microwaves, cell phone signals, etc.). Move the
system to another location to test.
»
Stop other applications that may be streaming
media from the internet.
Bluetooth won’t play or
fails to connect
»
Make sure the volume on your Bluetooth device is
turned up to an audible level.
»
Make sure the clock has power.
»
Make sure both the clock and your device are in
Bluetooth mode.
»
Stay within 3 ft. of the speaker when pairing.
White noise/Speaker will
not function properly
»
Power the clock OFF, then ON again.
»
Hold down the
button for 10 seconds to reset
the speaker.
