7
Troubleshooting guide
NOTE!
Always disconnect the power cable from the wall socket before maintenance!
Problem
Check
Try
The reclining module does not
work.
Is the power cable connected to
the sofa?
Connect a lamp or similar object
to the power socket to check that
the power supply is working as
it should.
Is the power cable connected to
the wall socket?
Check all connections.
Is there visual damage to the
cables or the power supply?
Damaged parts must be replaced
– Contact IKEA Customer Service.
The reclining module stops and
can only run in the opposite
direction.
Is the reclining module in the
fully reclined position?
When the reclining module
has reached its fully reclined
position, it can only move
towards the upright position.
Is the reclining module in the
fully upright position?
When the reclining module has
reached its fully upright (sitting)
position, it can only recline.
The reclining module runs
automatically to the fully
reclined/upright position.
Is there any object pressing on
the control buttons?
Remove the object and try again.
Is there any object in the gap
between the buttons that is
causing them to get stuck?
Remove the object and try again.
The reclining module is running
slower than it usually does.
Is the reclining module
overloaded?
Remove the load and try again.
The reclining module cannot
move to the upright position.
Is there any obstacle under the
footrest?
Remove the obstacle and try
again.
There is a noise when the
reclining module reclines or
moves to the upright position.
Does the noise come from the
motor?
A damaged motor must
be replaced – Contact IKEA
Customer Service.
Does the noise come from the
mechanism?
To repair the mechanism –
Contact IKEA Customer Service.
Summary of Contents for 394.289.92
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