Queue allows the user to queue incoming calls when all the phones are busy until you are able to
answer the calls. This is useful during peak times where your business is in high demand.
There are 5 different Queue methods available.
This method sends incoming calls to users in the order listed by the administrator. The call will
go to the user following the user that answered the last call.
This method sends incoming calls to users in the order listed by the administrator. The call will
go to the first available person in the list.
This method sends incoming calls to all the users listed by the administrator at the same time.
This method sends incoming calls to the user who’s been idle the longest. Once a user completes
a call they are moved to the bottom of the call queue.
This method send incoming calls randomly to agents according to percentages you assign on the
Call Centre.
