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iiNet BizPhone Reference Manual Download Page 61



Enter and select the Queue settings.

Set Active

Enable this to activate the queue.

Queue ID

This ID is allocated by default.

Queue Name*

Enter a name for the Queue.

CLID First Name*

Enter a First Name for the Queue.

CLID Last Name*

Enter a Last Name for the Queue.

Phone Number

This Phone Number is allocated by default.

Group Policy

Select one of the Queue methods (described earlier in
this section).

Allows callers to dial 0 to
escape out of queue

Enable this if you want the callers to have the ability to
press “0” to escape out of the queue.

Play ringing when offering
call

Enable this to enable play ringing when offering a call
to an agent in lieu of the caller hearing music on hold.
This lets the caller knows their call is about to be
answered.

Reset caller statistics
upon entry to queue

Enable this if you require caller statistics to be reset
each time the agents log into a queue.

Queue Length (Calls)

The maximum number of calls that can be queued at
any one time.

Activate Voice Mail
Feature

Enable this to activate the voice mail feature for the
Queue.

Enable voice mail to be
used with voice portal

Enable this option if you wish to be able to listen to the
Queue voice messages through the Voice Portal.

Enable voice mail to be
forwarded as email

Enable this option if you wish to send a copy of the
Hunt Group voice mail to an email and enter the email
address in the field.

Delivery Email Address

Enter the email address for the voice mail to be sent
to.

Enable voice mail to be
sent as carbon copy

Enable this option if you wish to send a carbon copy of
the Queue voice mail to a second email address.

CC Email Address

Enter the email address for the voice mail to be CC’d
to.

Enable voice mail media
file

Enable this option if you wish to select a media file for
the Queue voice mail.

Select Media File^

Select the available media file from the drop down list.
If there is no media file available, please upload the
file. See note below for more information.

Bounce calls after

xx

rings

Enable and Select how many rings before the calls are
bounce to next agent if they are unanswered.

Enable overflow after call
wait

xx

seconds

Enable and Select how many seconds to wait before
the calls are overflow to the next agent.

Play announcement
before overflow
processing

Enable this to play announcement to the caller before
the call is overflowed.

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Summary of Contents for BizPhone

Page 1: ......

Page 2: ... 6 7 10 10 11 12 12 13 13 15 15 15 16 17 17 18 18 20 20 22 23 28 34 36 38 39 39 41 41 43 44 45 49 ...

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Page 4: ...BizPhone Handset User plans including Standard Cordless Premium and SoftPhone plans as well as BizPhone Line ATA plans As our product will continue to be upgraded with enhancements and new features please ensure you check the online version of this guide at your BizPhone Online Portal https frontier iinet net au s home to get the most up to date information You can also find How To video guides fo...

Page 5: ... as Group Level configuration options Configuration of any existing phone user settings Call Forward Do Not Disturb etc The username and password for the Administrator account is emailed to your account contact along with the Service Completion Advice Log in to the Portal To log in to the BizPhone Frontier Admin portal go to https frontier iinet net au s login via your web browser where the follow...

Page 6: ...Once you log in to the Frontier portal the below page Main page will appear For details on how to use and configure each of the BizPhone features please refer to the relevant sections of this document ...

Page 7: ...lternatively some of these features are configurable via the user handsets as well To access the Basic User Features go to the users section under BizPhone Admin bottom part of the screen and click on the icon for each user that you wish to configure For example in the below screen there are 4 users that you can configure ...

Page 8: ...Phone user the Basic User Features page below will appear for BizPhone Handset Users If the user has a BizPhone Line ATA plan the below Basic User Features page will appear It has fewer menu items Features compared to a BizPhone Handset User ...

Page 9: ...ith 1 For example if the extension is 000xx it will become 100xx For internal use users need to ring 100xx to reach the users The phone number of each user is displayed next to the Service details of the Basic User Features page To return to the main page without changes click on the icon located at the top right of each BizPhone User page To configure each of the Basic User Features refer to the ...

Page 10: ...e handset and dial 93 Or you can also use the handset menu to de activate this feature DECT Handset OK Call Features Call Forward OK Disabled Save Other Handsets Menu Call Control Call Forward No Answer Disabled Save To activate lift the handset and dial 92 and enter the phone number to forward the calls to Or you can also use the handset menu to activate this feature DECT Handset OK Call Features...

Page 11: ... Frontier your preference will then be applied to all future calls Default setting Off How to set in Frontier Change the status next to Call Forward Immediate to active by clicking on or inactive by clicking on If the status is set to active you need to enter a valid 10 digit phone or mobile number to forward all calls to Alternatively you can also forward calls to the Voice Mail by entering 55 in...

Page 12: ...all by a faint beep or click when the user is already talking on the phone This gives the user the ability to either take that call by putting the first call on hold or just continue with the conversation that they are currently having How do you use it To use Call Waiting you must already be on a call DECT Handset When a second call comes through it will appear on the phone screen Press Accept to...

Page 13: ...mber of the third party you wish to conference in Once the call is answered press the Conf key again to join the parties together Other Handsets Press the Conf or Conference key on the phone and then enter the number of the third party you wish to conference in Once they answer the call you can speak to them privately and then press the Conf or Conference key again to join all parties together Not...

Page 14: ...o transfer a received call press the Trans or Transfer button on the phone The existing call will be placed on hold and you will have two options 1 If you want to make an Attended transfer dial the third party number speak to the third party and press the Transfer button again 2 If you want to make a Blind transfer dial the third party number and press the Transfer button and the call should trans...

Page 15: ...dial 31 Override External CLI allows the user to override their Calling Number Display for outgoing external calls with a different phone number than his her own or the pilot number Note that the override number can only be another active BizPhone number Below are examples to show situations where this feature may be useful An external CLI to be configured on a customer department level e g Financ...

Page 16: ...ance from being made from the user s phone Default Setting Off How to set in Frontier Change the status next to the Barring Mobile or International or Long Distance to active by clicking on or inactive by clicking on Click Update at the bottom of the screen to save the changes ...

Page 17: ...o Activate the Anonymous Call Rejection feature lift the handset and dial 77 To de activate lift the handset and dial 87 Or you can also use the handset menu to activate or de activate or activate this feature DECT Handset OK Call Features Anon Call Rejection OK Disabled to de activate or Enabled to activate OK Other Handsets Menu Call Control Anonymous Call Rejection Off to de activate or On to a...

Page 18: ...rb Reminder plays ring reminder when the call is blocked Note Do Not Disturb Reminder is not available on BizPhone Line ATA plan How do you use it By changing the user s settings in Frontier your preference will then be applied for future calls Default setting Off How to set in Frontier Change the status next to Do Not Disturb Reminder to active by clicking on or inactive by clicking on Click Upda...

Page 19: ...one service from on the text box next to Remote Office option Click Update at the bottom of the screen to save the changes How to override on handset Not available for DECT handsets Menu Call Control Remote Office Off to de activate or On to activate Save ...

Page 20: ...er the preference will then be applied to all future calls Default setting Un configured How to configure in Frontier To access User Details go to the users section under BizPhone Admin bottom part of the main page click on the icon for each user that you wish to configure and when the BizPhone user page appears click on User Details menu on the left Note Below screen capture User Details page is ...

Page 21: ...he user s voice portal Notes in above table indicates mandatory field and cannot be empty The specification for the User Password and Voice Portal Passcode are different For User Password please refer to User Password specification For Voice Portal Passcode please refer to Voice Portal Passcode specification Once you have finished entering the user details click Update to save the details you have...

Page 22: ...n Handset menu on the left if you have a BizPhone Handset User plan or click on ATA Details if you have a Line ATA plan Below is the BizPhone Line ATA s Details page Note The Handset ATA Details go hand in hand with the Replace Handset Replace ATA feature If you replace a user s handset ATA with a new or replacement handset ATA the new or replacement handset ATA s details Device name and MAC Addre...

Page 23: ...ick on the icon for each user that you wish to configure and when the BizPhone user page appears click on Simultaneous Ring menu on the left The Simultaneous Ring is configured in 2 parts 1 Activate and configure Simultaneous Ring options top part of the screen 2 Create criteria for the Simultaneous Ring bottom part of the screen Notes You need to set up a create criteria before you can activate t...

Page 24: ...ecified phone number s when they receive calls from any numbers Following Phone Numbers where the user s phone will ONLY ring simultaneously with the specified phone number s when they receive calls from the specified phone numbers in this section If you select this option you will need to specify each phone number in each text box located under this option You can specify up to 12 phone numbers N...

Page 25: ...dy in a call Enable this option if you do not want the incoming calls to ring the additional numbers if the user is already in a call Phone Number Enter the phone number s that you want to ring at the same time as the user s phone number for any incoming calls Answer Confirmation Required Enable this option to prevent callers from being transferred to the specified phone s voicemail Click Update t...

Page 26: ...rontier To access Sequential Ring go to the users section under BizPhone Admin bottom part of the main page click on the icon for each user that you wish to configure and when the BizPhone user page appears click on Sequential Ring menu on the left The Sequential Ring is configured in 2 parts 1 Activate and configure Sequential Ring options top part of the screen 2 Create criteria for the Sequenti...

Page 27: ...hen the user receives call from Any Phone Numbers where the specified phone number will ring in sequence to the user s phone when they receive calls from any numbers Following Phone Numbers where the specified phone will ONLY ring in sequence to the user s phone when they receive calls from the specified phone numbers in this section If you select this option you will need to specify each phone nu...

Page 28: ...ion ID This is a default ID set in the system Phone Number Enter the Phone number for the additional phone Number of Rings Select from the drop down list the number of rings before it reaches the specified phone number Answer Confirmation Enabled this option to prevent callers from being transferred to the specified phone s voicemail Note in above table indicates mandatory field and cannot be empt...

Page 29: ...can also forward all calls to the Voice Mail by entering 55 in front of the 10 digit phone number or in front of the phone extension The create criteria option will only appear once you have entered the Default Forward To Number You need to set up a create criteria before you can activate the Call Forwarding Selective feature You need to set up Schedules and Events before you can enter a Create Cr...

Page 30: ... if you want to forward calls to the number you specified on the Default Forward to Number Specified Number tick this option if you want to forward calls to a specified number and specify the phone number Do Not Forward tick this option if you do not want to call forward Forward From Select what phone number you want to call forward from Any Phone Number tick this option if you want to forward cal...

Page 31: ... Criteria by repeating the Create Criteria steps above After you create the criteria for the Call Forwarding Selective you can now activate and enter the Call Forwarding Selective options Set Active Enable this option to activate the Call Forwarding Selective Play Ring Reminder Enable this option to play a short ring to remind the user that calls are being forwarded to another phone number Default...

Page 32: ...ch user that you wish to configure and when the BizPhone user page appears click on Priority Alert menu on the left Select and Enter the Priority Alert Create Criteria Note You need to set up Schedules and Events before you can enter a Create Criteria or you can use the default Time Schedule To set up the Schedules and Events please refer to Schedules and Events section in this document Descriptio...

Page 33: ...ld and cannot be empty Click Save at the bottom of the Create Criteria section to save the Priority Alert criteria you have just created When the Criteria is successfully created it will be displayed at the bottom of the screen under Configured Criteria You can update the criteria by changing the details on the criteria and click on the Update button below the criteria section Or you can delete th...

Page 34: ...ach user that you wish to configure and when the BizPhone user page appears click on Call Notify menu on the left The Call Notify is configured in 2 parts 1 Entering the email address for the Call Notification top part of the screen 2 Create criteria for the Call Notify bottom part of the screen Notes You need to set up a create criteria before you can activate the Call Forwarding Selective featur...

Page 35: ... numbers Enter each of the phone numbers in each text box under this option You can specify up to 12 phone numbers Note in above table indicates mandatory field and cannot be empty Click Save at the bottom of the Create Criteria section to save the Call Notify criteria you have just created When the Criteria is successfully created it will be displayed at the bottom of the screen under Configured ...

Page 36: ... be able to monitor up to 50 users The Busy Lamp Field feature is not available on BizPhone Line ATA plan How do you use it By changing the settings in Frontier the preference will then be applied to all future calls You will be able to monitor the status of the users if they are added to the Assigned users list To see the status of a user look at the icon next to their name A head green light mea...

Page 37: ...he list To remove the user from the Assigned users list highlight the user and click the button Repeat the same steps if you wish to remove more users from the list Click Update to save the changes If this is the first time the Busy Lamp Field is configured for the user you will need to reboot the user s handset to get the Busy Lamp Field to work on their handset To return to the main page without...

Page 38: ...he main page click on the icon for each user that you wish to configure and when the BizPhone user page appears click on Speed Dial 8 menu on the left Note Below screen capture Speed Dial 8 is for BizPhone Handset Users only A BizPhone Line ATA user will have fewer options in the menu on the left as there are fewer features supported Please refer to each Features section to see which features are ...

Page 39: ...out changes click on the icon located at the top right of each BizPhone User page The BizPhone Voice Mailbox is pre configured and ready to use as soon as the user receives their BizPhone handset By configuring the user s Voice Mail settings via the Frontier portal the preference will apply to all future voice mail received by the user To access Voice Mail go to the users section under BizPhone Ad...

Page 40: ...via the voice portal Enable voice mail to be forwarded as email Enable this option to forward the user s voice mail to an email as an attachment wav file Note Enabling Voicemail email notifications will mean that you lose access to the voicemails from the voice portal You will only receive all your voicemails as an attachment via email Delivery Email Address Enter the email address for the user to...

Page 41: ...ss 1 to enter your Voice Mail box and then press 1 again to listen to your message s follow the voice prompt You can also record your Voice Mail greetings via the Voice portal by following the same steps above up to entering your Voice portal passcode and followed by the steps below depending on each Greetings you want to record Busy Greetings Busy Greetings are the greetings that callers will hea...

Page 42: ...gs Access your Voice Mail using the steps above up to entering your Voice Portal passcode and Press 1 to enter your Voice Mailbox followed by 4 to access your Extended Away Greetings and then press 3 to record your Extended Away Greetings Follow the voice prompt and record your Extended Away Greetings After you record your Extended Away Greetings you are required to activate the greetings by press...

Page 43: ...o to the users section under BizPhone Admin bottom part of the main page click on the icon for each user that you wish to configure and when the BizPhone user page appears click on Replace Handsets menu on the left or click on Replace ATA to replace ATA device Below is the Replace Handsets page for a BizPhone Handset User Below is the Replace ATA page for a BizPhone Line ATA User Select the MAC Ad...

Page 44: ...to the users section under BizPhone Admin bottom part of the main page click on the icon for each user that you wish to configure and when the BizPhone user page appears click on Basic Call Logs menu on the left There are 3 types of Basic Call Logs that the user can view Placed Received and Missed By default the page will show the history for Placed calls To view the Received or Missed calls click...

Page 45: ...ve purchased these Add Ons for the users Since SoftPhone option is not available for BizPhone Line ATA Users the Client Downloads option will not be available as one of the BizPhone User Features for BizPhone Line ATA Users How to access Client Downloads in Frontier To access Client Downloads go to the users section under BizPhone Admin bottom part of the main page click on the icon for each user ...

Page 46: ...eft one is for Android and the right one is for iPhone referenced under the Broadsoft UC One Client next to the icon The Android App is available on Google Play and the iPhone App is available on the AppStore For details on what the Mobile App is and how to use it please refer to the BizPhone Mobile App section of this document ...

Page 47: ...ng System referenced under the BizPhone Communicator next to the icon Once you click on the icon a window will pop up to save the BizPhone Communicator setup file You can then save the exe or dmg file for installation For details on what the Mobile App is and how to use it please refer to the BizPhone Desktop App section of this document ...

Page 48: ...the same browser Enter the User ID and Password you have been given on your Service Completion Advice to access the Receptionist App For details on how to use the BizPhone Receptionist App please refer to BizPhone Receptionist App section on this document To return to the main page click on the icon located at the top right of each BizPhone User page ...

Page 49: ... Add On for the user Skype for Business Desktop App is only available on Windows Operating System Although you will be able to make external calls through the Skype for Business app incoming calls will still need to be answers via the BizPhone Communicator Desktop App Users cannot use this feature to add call an external party to a Lync Skype meeting Since SoftPhone option is not available for Biz...

Page 50: ...hone Desktop App section of this document for more information Note Before you can start using the Business Communicator for Skype for Business you will need to enable the Skype for Business option on the page Enable the Skype for Business option and click Update ...

Page 51: ...s available This method sends incoming calls to users in the order listed by the administrator The call will go to the user following the user that answered the last call Note You can only overflow calls to the Voicemail of a user of the Hunt Group There is no common Voicemail available for hunt group itself This method sends incoming calls to users in the order listed by the administrator The cal...

Page 52: ...Hunt Group There is no common Voicemail available for hunt group itself This method sends incoming calls to the user who s been idle the longest Once a user completes a call they are moved to the bottom of the call queue Note You can only overflow calls to the Voicemail of a user of the Hunt Group There is no common Voicemail available for the Hunt Group itself ...

Page 53: ... Group go to the BizPhone Main page and on the BizPhone Admin section you will see BizPhone Hunt Group Click on the icon for each Hunt Group that you wish to configure Once you click on the icon of the Hunt Group the below page will appear next page ...

Page 54: ......

Page 55: ...e voice mail media file Enable this option if you wish to select a media file for the Hunt Group voice mail Select Media File Select the available media file from the drop down list If there is no media file available please upload the file See note below for more information Call Waiting on Agents Enable this to allow Call waiting on the assigned users agents Note If all users are busy in a hunt ...

Page 56: ...specified number when the Hunt Group is unreachable Alternatively calls can also be forwarded to Voice Mail by entering 55 in front of the 10 digit phone number or in front of the phone extension Busy Enable this to forward all calls to a specified number when the Hunt Group is busy Alternatively calls can also be forwarded to Voice Mail by entering 55 in front of the 10 digit phone number or in f...

Page 57: ... from the Assigned BizPhone List click button and the user will be removed from the list Notes in above table indicates mandatory field and cannot be empty To upload the media file please refer to the Upload Announcement section in this document Call Forwarding Always Busy and Call Forwarding Selective are only available for Billable non complimentary Hunt Groups You need to set up a New Criteria ...

Page 58: ...er following the user that answered the last call This method sends incoming calls to users in the order listed by the administrator The call will go to the first available person in the list This method sends incoming calls to all the users listed by the administrator at the same time This method sends incoming calls to the user who s been idle the longest Once a user completes a call they are mo...

Page 59: ...he Queue go to the BizPhone Main page and on the BizPhone Admin section you will see BizPhone Queue and click on the icon for each Hunt Group that you wish to configure Once you click on the icon of the Queue below page will appear next page ...

Page 60: ......

Page 61: ...l to be used with voice portal Enable this option if you wish to be able to listen to the Queue voice messages through the Voice Portal Enable voice mail to be forwarded as email Enable this option if you wish to send a copy of the Hunt Group voice mail to an email and enter the email address in the field Delivery Email Address Enter the email address for the voice mail to be sent to Enable voice ...

Page 62: ...sign the BizPhone Users to the Queue by highlighting the user you wish to add from the Available BizPhone Users list and click the button and the user will be added to the assigned list To add more users repeat the same steps To remove user from the Assigned BizPhone List click button and the user will be removed from the list Note in above table indicates mandatory field and cannot be empty To up...

Page 63: ...d This feature allows the group administrator to upload the audio file for the Music on Hold How to configure in Frontier To access the Music on Hold click on the icon next to vPBX Music On Hold on the main page The Music On Hold page will appear below ...

Page 64: ...c on Hold Use existing audio file Tick this option if you have existing audio file and wish to use it Upload new audio file Tick this option to upload a new audio file and choose file to upload Note The audio file needs to be in WAV or WMA format with specific requirements Please refer to Audio File Specifications for the list of requirements Click Update to save the Music on Hold settings that yo...

Page 65: ...tive Simultaneous Ring Sequential Ring Call Notify Priority Alert To route calls based on the time of the day business or after hours you can configure the Time schedule You can also configure your company holiday schedule by identifying the dates of the holiday in the Holiday schedule How to create and configure Schedules and Events in Frontier To access the Schedules and Events click on the icon...

Page 66: ...s or After hours Note in above table indicates mandatory field and cannot be empty Click Save under the Create Schedule section to save the schedule you have just created You can create multiple schedules by repeating the same steps above Once the Schedule is created it will appear under Current Schedules section on the same screen To create an event for the schedule click on the icon next to the ...

Page 67: ... if applicable This option is disabled if you activate the All Day event If it is not an all day event you will need to select the hours and minutes from the drop down list as to when you want the event to end Recurrence Pattern Select one from the drop down list how you wish the event to reoccur Never if you do not want the event to reoccur Daily if you want the event to repeat daily If you selec...

Page 68: ... activate Monday if you want the event to occur every Monday Recurrence End Date is the date you want the event to end Monthly if you want the event to occur monthly If you select this option the Recurrence Interval On Day and the Recurrence End Date fields will appear Recurrence Interval is a mandatory field and you will need to enter in how many month s do you want the event to occur On Day is a...

Page 69: ...y of the month do you want the event to occur Month of is also a mandatory field that let you select from the drop down list you want the event to occur Recurrence End Date is the date you want the event to end Notes in above table indicates mandatory field and cannot be empty The duration between Start Date and End Date must be shorter than how frequently it occurs Recurrence Interval Click Save ...

Page 70: ...Once the event is created it will appear under Current Events of the schedule You can modify the event by click on the Update Event and Schedule button ...

Page 71: ...vent by clicking on the Delete button next to the event You can delete a schedule by clicking on the Delete button next to the schedule To close the Schedules and Events menu click on the icon next to Schedules and Events ...

Page 72: ...he BizPhone service How to configure in Frontier To access the Global Address Book click on the icon next to Global Address Book on the main page next page Global Address Book page will appear below Upload a csv file for the address book by clicking on the Choose File button ...

Page 73: ...u have uploaded via the Global Address Book in Frontier will appear on the LCD screen How to access Global Address Book via the T48G handset Press the Directory on the main LCD screen Click on Group Common menu on the left of the screen The contacts details Name and Phone number that you have uploaded via the Global Address Book in Frontier will appear on the LCD screen How to access Global Addres...

Page 74: ...m a list of phone numbers or you can select None if you do not want to specify a Pilot Number How to configure in Frontier To access the Configure Pilot Number click on the icon next to Advanced Features on the main page The Configure Pilot Number option will appear in the expanded menu below ...

Page 75: ...t to Advanced Features Call Forward Unused Numbers allows the administrator to choose the default number to forward incoming calls for unused numbers i e those number s that are not allocated to any BizPhone user How to configure in Frontier To access the Call Forward Unused Numbers feature click on the next to Advanced Features on the main page ...

Page 76: ...mbers menu on the left The Call Forward Unused Numbers page will appear below Select the number from the drop down list You can select None if you do not want to forward any incoming calls for the Unused Numbers Click Update to save the changes To close the Call Forward Unused Numbers option click on the icon next to Advanced Features ...

Page 77: ...a files can be used for Group and User s Voice Mail Greetings How to configure in Frontier To access the Upload Announcement option click on the next to Advanced Features on the main page The Advanced Features page will appear next page You are on the Configure Pilot Number page by default ...

Page 78: ...that you wish to upload by clicking on the Choose File button and then select the media file from your local machine or network drive Note The audio file needs to be in WAV or WMA format with specific requirements Please refer to Audio File Specifications for the list of requirements Click Upload to upload the media file ...

Page 79: ...ctive Voice Response An Auto Attendant can consist of one or more menus and the concept of an instance of an auto attendant is important What is an instance of Auto Attendant An instance of Auto Attendant is a single recording and menu that is assigned an internal extension Example as shown below There are two Auto Attendant instances One for the main business number and the other one for Customer...

Page 80: ...tion 1 Basic To access the Auto Attendant go to the BizPhone Main page and on the BizPhone Admin section you will see BizPhone Auto Attendant and click on the icon for each Auto Attendant that you wish to configure The Auto Attendant Basic Settings page will appear next page ...

Page 81: ...ish to activate the Auto Attendant and untick to deactivate Auto Attendant ID This ID is allocated by default Auto Attendant Name Enter a Name for the Auto Attendant CLID First Name Enter a First Name for the Auto Attendant CLID Last Name Enter a Last Name for the Auto Attendant Phone Number The Auto Attendant phone number is allocated automatically when the service is provisioned ...

Page 82: ... the email address for the voice mail to be CC d to Enable voice mail media file Enable this option if you wish to select a media file for the Auto Attendant voice mail Select Media File Select the available media file from the drop down list If there is no media file available please upload the file See note below for more information Name Dialing Entries Define how the caller should say the name...

Page 83: ...you wish to use the system default audio file Personal Tick this if you wish to upload your personal audio file You can use a Default system defined audio file or to upload a Personal audio file To upload an audio file click Choose File and select the audio file you wish to play to the callers when they reach the Auto Attendant Note The audio file needs to be in WAV or WMA format with specific req...

Page 84: ... Without Prompt Transfers the call to the specified number without playing a transfer prompt Name Dialing Brings the user into the automated name directory Extension Dialing Prompts the user for an extension and transfer the user Repeat Menu Replays Auto Attendant Menu options Exit Exits user from the Auto Attendant and terminates the call Phone Number When the action selected is to transfer a cal...

Page 85: ...Transfer to Operator Plays the message Please stay on the line while your call is transferred to the operator and then transfer the call to the specified operator number Transfer With Prompt Plays the message Your call is being transferred please hold and then transfers the call to the specified number Transfer Without Prompt Transfers the call to the specified number without playing a transfer pr...

Page 86: ...eature is not available on BizPhone Line ATA plan How do you use it By changing your setting in Frontier your preference will then be applied to all future calls Default setting Un configured How to configure in Frontier To access Receptionist go to the users section under BizPhone Admin bottom part of the main page click on the icon for the user that has the Receptionist feature that you wish to ...

Page 87: ...to the list To remove the user from the Assigned users list highlight the user and click the button Repeat the same steps if you wish to remove more users from the list Click Update to save the changes To return to the main page without changes click on the icon located at the top right of the BizPhone User page ...

Page 88: ... version 21 2 0 487 minimum system and hardware requirements Operating System Mac OS 10 8 Mountain Lion Mac OS 10 9 Mavericks Mac OS 10 10 Yosemite Windows Vista Windows 7 or Windows 8 8 1 or Windows 10 Classical view only CPU Minimum 1 5 GHz CPU Pentium 4 dual core CPU with 2GB RAM Disk space The installation footprint is approximately 125 megabytes MB on OS X and 215 MB on Windows Peripherals Fo...

Page 89: ... Click I Agree on the License Agreement Click Next on the Install Options ...

Page 90: ... Click Next on the Choose Install Location Click Install on the Choose Start Menu Folder Please wait while the BizPhone Communicator is being installed ...

Page 91: ... Your setup is completed Click Next Click Finish to close the setup ...

Page 92: ...nd manage their telephony features The Mobile App is supported on different Operating Systems such as Google Android and Apple IOS Where do you download it You can download the App via Google Play for Android or AppStore for iPhone on your mobile You can find information about the App in the Client Downloads section of this document How do you use it Click on the UC One Communicator icon on your m...

Page 93: ...ceptionist App Basic Receptionist App Advanced Receptionist App Basic The Receptionist App Basic enables the receptionist to monitor up to 30 static phone users and have a very limited set of features The administrator will need to login to define the list of monitored users via the Admin Portal Refer to Receptionist section Receptionist App Advanced The Receptionist App Advanced enables the recep...

Page 94: ...er Windows Vista Windows 7 Windows 8 Mac OS X 10 5 or 10 6 or Citrix XenApp 4 or 5 Browser Internet Explorer 8 0 9 0 or 10 0 Firefox 17 or later Google Chrome 17 0 963 64 or later or Safari 5 or 6 Java Java 1 6 0_19 or higher How do you use it The Receptionist console is a web based application and accessible via the following URL https apps bizphone tpgtelecom com au receptionistconsole Your logi...

Page 95: ...igits Cannot be any of the last 3 Passcode s Cannot be the reversed old Passcode Must be at least 6 characters no more than 8 characters For WAV files 8 000 or 16 000 kHz 8 or 16 bit mono U law A law or PCM For WMA files 8 000 or 16 000 kHz 16 bit mono U law A law or PCM For both WAV files and WMA files The maximum audio length is 2 minutes for a Voice Messaging Greeting and Custom Ringback User G...

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