TROUBLESHOOTING
41
There is horizontal jitter on the picture.
The pixel clock and/or phase is misaligned: Refer to page 38.
Characters are smeared.
The phase is misaligned: Refer to page 38.
Thin vertical lines are missing.
The phase is misaligned: Refer to page 38.
Colored areas of the screen look like an oil film.
In some circumstances, the Extender’s internal video processor may lose its
firmware. In this case, it is necessary to reset the unit. A power cycle is NOT
sufficient! Please use the OSD to make a
Factory Reset
(see page 33).
7.2 Keyboard & Mouse
The keyboard or mouse doesn’t work.
Is there a picture? If not, check the solutions suggested in the previous
section.
If the picture is OK, check that the model of mouse or keyboard is
supported.
The mouse pointer doesn’t move when I move the mouse.
Is the other console currently active (see
Access Switching
, page 24)? In
a dual access system, the Local unit initially has control each time you boot
up the system or power cycle the Remote unit. You will also observe this
effect at one console when the other console has been in use.
If you want to get control at a console, you have to either press any key on
the keyboard or, optionally, press the left and right mouse buttons
simultaneously (this is determined by a jumper setting, see
Appendix C:
System Upgrade & Dual Access
, page 48). To make a console active, we
suggest you press and release one of the Shift keys since this will not affect
the current PC activity.
Please note that you cannot gain control if the other console is in use or
until the inactivity timeout period has expired.
Summary of Contents for DDXI
Page 3: ...EMPTY PAGE 3 ...
Page 63: ...APPENDIX I CONNECTORS AND CABLES 63 CATx Cable and Connector ...
Page 64: ...NOTES 64 ...
