12
TROUBLESHOOTING
If you are having problems with your appliance, please use our troubleshooting guide
below. If you are unable to resolve the issue using this guide please ring our Customer
Service Department on 01473 271 272. Please have the model code, batch number and
purchase information available.
Problem
Possible Cause
Possible Solution
Not enough heat or too
much heat.
Temperature control dial
is set incorrectly or iron is
not fully plugged in.
Check position of
temperature control dial
and check that the iron is
plugged in.
No steam or iron is leaking. The temperature control
dial has been set to MIN.
Set the temperature
control dial to the required
position.
No burst of steam or no
vertical steam.
The (vertical) steam shot
function has been used too
often within a very short
period. The iron is not hot
enough.
Continue ironing in
horizontal position and
wait a while before using
the (vertical) steam shot
function again.
Leaking water from
soleplate.
Set the temperature
control dial out of steam
range.
Set the temperature
control dial as per steam
range.
The temperature is still not
high enough.
Open steam button only
after the indicator light
goes off.
The water is higher than
max position.
Pour out the remaining
water.
Little steam
The variable steam control
is set to minimum position.
Set the variable steam
control to a higher position.
Steam hole is blocked.
Clean hole with distilled
water.
Not enough water in the
water tank.
Fill the water tank.
No spray
No enough pressure or air.
Press the spray nozzle
by hand, and push the
spray button several times
continuously.
