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Page 10 of 13
6050723 Rev 1.0
Trouble shooting
Section 6: Trouble Shooting.
Refer to this section if the SSiLW is not responding correctly to the operation outlined in this
instruction manual. The SSiLW has been designed to operate with 5 - 12 VDC only. Verify that the
voltage powering this keypad is within these parameters.
Situation 1:
The Master code is not allowing access to the programming mode.
Reason:
There are a few reasons that this situation could occur. The most common is
that the Master code was programmed incorrectly. That is to say that someone
used the incorrect user number to add a user code. The Master code is always
kept in memory with user number "1".
The other reason this could happen is that the code was simply forgotten.
Solution:
Power down the keypad, connect the White / yellow to blue and brown wires on
the SSiLW wire harness and power back up. The yellow LED will be flashing
indicating that the keypad is now in programming mode. Change the Master
code by press 1 # (New Master Code) * (Repeat Master Code) * *. When
finished with programming, power down the unit, separate the blue and brown
wires from the white yellow on the SSiLW harness and power back up. The
keypad is now ready to use.
Situation 2:
No LED's are lit on the keypad
Reason:
Power is not reaching the keypad.
Solution:
With a meter check the voltage connection at the SSiLW keypad on the Red &
Black wires. Confirm that there is actually voltage at the keypad. If there is no
voltage reading at the keypad, use the meter on the power supply to verify that
voltage is leaving the power supply. If there is no voltage coming out of the
power supply, call the manufacturer of that power supply. If there is voltage at
the power supply, but not at the keypad, use the meter to test each of the wires
for a break in the wire.
If this product does not seem to operate properly, please call our
Technical support department Monday through Friday 8:00 am
through 7:00 pm eastern standard time, at 1-800-733-9502 & 1- 800 –
343 - 9502 EXT 3. We understand your time is valuable and by calling
Technical support we assure that we will be as quick and accurate as
we possibly can.
Thank you for choosing IEI
