iDirect iQ Desktop+, Installation, Support, And Maintenance Manual

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Installation, Support, and Maintenance Guide 21
iQ Satellite Router
Repacking the iQ Satellite Router
5.4 Repacking the iQ Satellite Router
If the iQ Satellite Router system is damaged or if the chassis needs to be moved to
another location, the unit needs to be repacked in the original shipping boxes.
To repack the system:
1.
Disconnect all cables.
2. Place the iQ Satellite Router inside the original foam cutout in the shipping box.
3. Properly seal the box with packing tape.
For warranty service, obtain a Return Material Authorization (RMA) number from the reseller
or iDirect prior to shipping. Direct customers of iDirect, may contact the iDirect TAC directly
to obtain an RMA number and shipping instructions. Follow the shipping instructions,
complete the RMA form, and attach the form to the outside of the shipping box.
Lost or forgot IP address of the
Router 1. Visually check the Ethernet port to ensure there is no physical
damage.
2. Perform a Level 1 reset (Boot into Recovery mode) so that the
iQ Satellite Router Management port ETH 2 will have
the default IP address 192.168.0.1. Load new package /
options / configuration files with a new IP address, if desired.
3. Reboot with a Level 0 reset, and connect with the current /
known IP address.
See Appendix D, iQ Satellite Router Reset on
page 37 for more information on Reset.
iQ is in the Tx IFL
over-current mode
The user can perform one of the following:
• Remove source of over-current
• Power cycle at the 24V power connector.
NOTE: In this mode, the downstream is not processed by the
remote. The remote remains in this state for 5 minutes
for the installer to understand that there is a over-
current condition detected and the BUC power is off.
iQ is in listen only
mode
The installer must ensure the over-current condition is removed
and the hub operator can send the software, options file or
reset commands to the remote, if necessary.
NOTE: In this mode, the iQ will not enable Tx IFL
power until the remote is power cycled.
Table 5-1. Troubleshooting Events and Actions to Take (continued)
Event Action