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Preface
Guarantee and Warranty Policy
Guarantee
A thirty day money-back guarantee is provided on all standard products sold.
Special order products are covered by our Limited Warranty,
however they may not
be returned for refund or credit. EPROMs, RAM, Flash EPROMs or other forms of
solid electronic media are not returnable for credit - but for replacement
only. An
extended warranty is available. Consult the factory.
Refunds
In order to receive a refund on a product for the purchase price, the product must
not have been damaged by the customer or by the common carrier chosen by the
customer to return the goods and the product must be returned complete (meaning
all manuals, software, cables, etc.) within 30 days of receipt and in an as-new and
resalable condition. The “Return Procedure” must be followed to assure a prompt
refund.
Restocking Charges
Product returned
after
30 days, and
before
60 days, of the purchase will be subject
to a minimum 20% restocking charge and charges for any damaged or missing
parts. Products not returned within 60 days of purchase, or products which are not
in an as-new and resaleable condition, are not eligible for a credit return and will
be returned to the customer.
Limited Warranty
Effective April 1, 1998, all products carry a 2-year limited warranty. Within
2 years of purchase, ICS Advent will repair or replace, at our option, any defective
product. ICS Advent will service the warranty for all standard catalog products for
the first two years from the date of shipment. Please note: The 2-year warranty
may not apply to special promotion items. Please consult the factory for warranty
verification.
