Product Warranty
Customer Compensation Policy
Cost charged service
iCLEBO OMEGA
Naturally
occurred
performance or
function-related
defects during
a normal use
(within the
mandatory part
availability
period)
Performance for
feature defects
due to fault on
customer
Product exchange or
refund
Product exchange or
refund
N/A
Repair needed on a major part within 1 month from
date of purchase
Product exchange
or free repair
Refund
Product exchange
Free repair
Repair fee charged
Repair fee charged
Subtract the depreciated
amount then add 10% to
calculate the refund amount
Subtract the depreciated
amount then add 5% to
calculate the refund amount
Subtract the depreciated
amount to calculate the
refund amount
Repair fee charged and
depreciated product
exchange
Major repair needed on an exchanged product
within 1 month from date of purchase
Product cannot be exchanged
Defect or damage caused during product shipping
or installation process
Same defect occurs twice or less
Same defect occurs three times or less, or other
defect occurs up to 5 times
Major repair needed within 10 days from date of purchase
※Product warranty period is 1 year, and battery warranty is 6 months.
※A fee is charged for requesting a service when product is not defective, so please follow the user guide first.
※Unstated consumer compensation case follows Consumers Dispute Settlement standards.
1. Damages by cleaning, adjustment, instruction and installment
2. Customer’s carelessness
3. Force majeure (fire, thunder stroke, earthquake, flood damage, salt damage)
4. End of consumable parts life (battery, lamps, drum, filters)
YCR-M07
Product Name
Model Name
Color
Product Number
Telephone
Customer Name
Address
Date of Purchase
Type
Description
Compensation Policy
Within Warranty Period
(1 year)
After Warranty Expired
Where it was Purchased
Warranty Period: 1 Year
(Battery: 6 months)
Repair fee charged
and product exchange
Repair fee charged
If the company loses customer’s product ordered for repair
The product cannot be repaired due to part
unavailability although it is still within the mandatory part
availability period
The product cannot be repaired despite parts are available
The product cannot be repaired
The product can be repaired
Yujin Robot Customer Support : +1 714 880 6036
ㆍ
Monday-Friday
9 am to 6pm PST
ㆍ
Saturdays
/
Sundays
Closed