
FAQs
Cause of Problem
Solution
Below is a list of FAQs that shows the most commonly occurred problems while using the
product. If you can’t solve a problem with information below, please contact our Service
Center. (+1 714 880 6036)
It is not cleaning
well.
▶Dust bin is too full.
▶Filters are covered in dust,
blocking air.
▶Main blade does not work
due to too much hair caught
in the blade.
▶See <Maintenance> and empty the dust
bin.
▶See <Maintenance> and clean the filters.
▶See <Maintenance> and clean the main
blade.
When I turn on
the power
button, the robot
cleaner turns off
automatically.
▶Remaining battery power is
too low.
▶Please charge the robot cleaner.
The robot cleaner
is non-responsive
or it does not
move around.
▶Battery switch is turned off.
▶ Remaining battery power is
too low.
▶Battery power on a remote
control is too low.
▶Infrared sensors and beam
projector on the main sensor
is blocked or dirty
▶The robot cleaner’s bumper is
pressed down.
▶Check the side power switch.
▶Recharge the robot cleaner.
▶Replace the remote control batteries.
▶Wipe the infrared sensors or beam
projector with a soft cloth.
▶Press the bumper several times.
The robot cleaner
is not charging.
▶Charging station or robot
cleaner is not connected
properly to the plug.
▶Connect the power of charging station
and robot cleaner properly.
After cleaning,
the robot cleaner
is not returning
to the charging
station.
▶ Power of the charging station
is not connected properly.
▶ Charging station is not
properly installed.
▶ The robot cleaner started
cleaning somewhere other
than the charging station.
▶ Connect the power of the charging station
properly.
▶ Move the charging station. No objects
must be placed within a 0.5m radius on
the left or right, and 1.5m in radius from
the front side of the charging station. This
is to enable the robot cleaner to return to
the charging station automatically after
cleaning.
▶ The robot cleaner must start cleaning from
the charging station to return to the
charging station after cleaning.
Noise of the
robot cleaner is
getting worse.
▶Dust bin is too full or the filters
are dirty.
▶Main blade is dirty.
▶Empty and clean the dust bin.
▶See <Maintenance> and clean the filters.
▶See <Maintenance> and clean the main
blade.
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P14
P15
P14
P15
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