IBM TS2280, Setup, Operator, And Service Manual

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Resolving media-related problems
To resolve problems that are related to media, the drive 's firmware includes
v Test Cartridge & Media diagnostic test that verifies whether a suspect cartridge and its magnetic tape
are acceptable for use.
v Statistical Analysis and Reporting System (SARS) to help with isolating failures between media and
hardware. To determine the cause of failure, SARS uses the cartridge performance history that is saved
in the cartridge memory (CM) and the drive performance history that is kept in the drive 's VPD (Vital
Product Data) area in NVRAM. Any failures that SARS detects are reported as TapeAlert flags on the
server (see IBM LTO Ultrium Tape Drive SCSI Reference).
Attention:
If you insert the IBM LTO Ultrium Data Cartridge into another manufacturer 's drive, the
SARS data in the cartridge memory might become lost or invalid.
If you encounter a media-related problem, refer to “Function code E: Test cartridge & media” on page 29.
Pre-call checklist
If you have questions or problems, go through this checklist before IBM technical support is contacted.
Ensure that the total SAS cable length does not exceed 5.5 m (18 ft). Complete these steps before you call
IBM technical support. Where instructions refer you to the web, visit http://www.ibm.com/support/
fixcentral.
1. Perform a general checkup of the hardware and connections:
v Verify that all cables are connected properly at both ends.
v Before the SAS cables are attached, ensure that the connector does not contain bent or recessed
pins.
v
Ensure that all retention screws for the SAS cable are securely tightened.
2. Verify that the drive's firmware is at the most recent level. To determine the latest release of firmware,
visit the web. See “Updating firmware” on page 10 for instructions about downloading the latest
firmware.
3. Verify that your device drivers are at the most recent level:
v For IBM device drivers, visit the web.
v For the device drivers of independent software vendors (ISVs), visit the appropriate third-party
website.
4. Verify whether your hardware and software configuration is supported. To determine the latest
supported attachments, visit the web.
5. Review “Frequently Asked Questions and "Hints and Tips” on the web.
6.
Run one of the diagnostic methods:
v Local diagnostic tests:
a. Run “Function code 1: Run drive diagnostics” on page 24 to determine whether the drive can
properly load and unload cartridges, and read and write data. Optionally, you might run one of
the following diagnostic procedures:
– “Function code E: Test cartridge & media” on page 29 to determine whether a suspect
cartridge and its magnetic tape are acceptable.
– “Function code F: Write performance test” on page 30 to ensure that the drive can read from
and write to tape.
– “Function code H: Test head” on page 31 to ensure that the tape drive's head and
tape-carriage mechanics work correctly.
– “Function code J: Fast read/write test” on page 32 to ensure that the drive can read from
and write to tape.
– “Function code L: Load/unload test” on page 32 to test the drive's ability to load and
unload a tape cartridge.
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IBM TS2280: Setup, Operator, and Service Guide Machine Type 3580 Model H8S